Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Timeline
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Jo-Ash Brown

Jo-Ash Brown

IT Professional
Redhill

Summary

Highly motivated and adaptable professional with extensive experience and a strong passion for technology. Demonstrated resilience and determination through various roles, including youth leadership, customer service assistance, IT support engineering, and customer support analysis. Consistently delivered exceptional customer service and technical support. Looking to expand skills and take on a more prominent role in the IT industry and youth work. The Goal is to empower individuals in their career journeys and contribute to their professional growth.

Overview

7
7
years of professional experience
21
21
years of post-secondary education

Work History

IT Local Support Agent (IT - Business Support)

Ricoh Europe
London, England
10.2023 - 07.2024
  • Serving as the first point of contact for IT support within Ricoh and to provide the best service to Ricoh Staff to ensure everything is working as required
  • Diagnosing and troubleshooting software and hardware issues
  • Repairing and replacing damaged computer and network components
  • Reconfiguring / building laptops for Ricoh Staff who are leaving or starting
  • Room checks to diagnose and solve software and hardware faults
  • Using Microsoft Azure Active directory to use Microsoft authentication methods and user & device properties

Customer Service Assistant

Sainsburys
Redhill, SRY
11.2017 - 05.2022
  • Working as a customer service assistant providing customers the best service in retail
  • Going on tills or self-checkouts to help customers with any problems or questions with there items.
  • Helping customers load there groceries to their cars
  • Built strong relationships with customers and colleagues by providing friendly and personable service.

Customer Support Analyst

Benchmark Capital
Horsham, West Sussex
11.2017 - 05.2022
  • First point of contact for queries from Financial Advisors and End consumers via email, tickets on ServiceNow
  • Gaining and maintaining a good understanding of platforms within the financial services market
  • Answering customers queries in accordance with processes and procedures

IT Local Support Trainee

Ricoh Europe & Ricoh UK,
London, England
06.2021 - 05.2022
  • Attended training courses to build understanding of processes, techniques, and industry.
  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
  • Shadowed senior staff during client meetings, gaining valuable insights into client management strategies.

Young Advisor & Dare London Youth Board Member

London Youth
London, England
09.2017 - 08.2021
  • Providing advice on the development of new workshops and opportunities that fulfilled the charities mission.
  • Assisting the trustee board of suggesting and implementing strategic decisions that influence London Youth
  • Participated in ongoing professional development opportunities to stay current with youth industry trends and best practices.

Youth Leader

Reaching Higher
Croydon, England
07.2017 - 08.2019
  • Helping young people to become leaders of their own lives and able to help them achieve their goals in life, doing summer schemes and youth camps
  • Plus, helping young people to become leaders in teaching higher and leadership courses such as leaders in Training (LIT)
  • Collaborated with other Youth Leaders to create a safe and inclusive environment for all participants.

Education

Associate of Science - Internet Software Development

University of Chichester
Chichester, United Kingdom
09.2019 - 07.2021

GCSE - Pearson Edexcel Mathematics

East Surrey College
Redhill, United Kingdom
09.2020 - 06.2021

GCSE - AQA English Language

East Surrey College
Redhill, United Kingdom
09.2019 - 06.2020

BTEC Level 3 IT Extended Diploma - IT (Software Development)

East Surrey College
Redhill, United Kingdom
09.2017 - 06.2019

Level 1 Youth Leadership Accreditation - Recognising Leadership Skills

OCN London & London Youth
London, United Kingdom
09.2016 - 07.2018

BTEC Level 2 Extended Certificate - IT

East Surrey College
Redhill, United Kingdom
09.2016 - 06.2017

BTEC Level 1 Extended Certificate - Business Administration

East Surrey College
Redhill, United Kingdom
09.2015 - 06.2016

Pearson Level 1 & level 2 First Award - BTEC Sport

The Warwick School / The Carrington School
Redhill, United Kingdom
09.2014 - 06.2015

OCR Cambridge National - ICT

The Warwick School / Carrington School
Redhill, United Kingdom
09.2014 - 06.2015

BTEC Pearson Level 1 & Level 2 - Principles of Applied Science

The Warwick School/ The Carrington School
Redhill, United Kingdom
09.2014 - 06.2025

Skills

  • Active Directory

  • Microsoft 365

  • Microsoft Azure AD

  • Hardware diagnostics & repair

  • Active listening

  • Public Speaking

  • Adaptability

  • Time Management

  • Problem-solving

  • Attention to detail

  • Teamwork

Technical troubleshooting

Additional Information

In my spare time, I enjoy reading various materials, particularity in the areas of technology, computing, programming and machine learning. I find pleasure fixing my router at home as it's a productive leisure that helps me further understand computer networking.

I enjoy all forms of athletics especially running/ jogging, with a pursuit in participating in 10k and Half Marathon runs. In addition to that i enjoy my daily walks/ runs which are essential to me as i find them therapeutic, ensuring I make time to network with new people and close friends through different activities such as dining out, crazy golf, running/ jogging with friends, day trips and retreats.

Timeline

IT Local Support Agent (IT - Business Support)

Ricoh Europe
10.2023 - 07.2024

IT Local Support Trainee

Ricoh Europe & Ricoh UK,
06.2021 - 05.2022

GCSE - Pearson Edexcel Mathematics

East Surrey College
09.2020 - 06.2021

Associate of Science - Internet Software Development

University of Chichester
09.2019 - 07.2021

GCSE - AQA English Language

East Surrey College
09.2019 - 06.2020

Customer Service Assistant

Sainsburys
11.2017 - 05.2022

Customer Support Analyst

Benchmark Capital
11.2017 - 05.2022

Young Advisor & Dare London Youth Board Member

London Youth
09.2017 - 08.2021

BTEC Level 3 IT Extended Diploma - IT (Software Development)

East Surrey College
09.2017 - 06.2019

Youth Leader

Reaching Higher
07.2017 - 08.2019

BTEC Level 2 Extended Certificate - IT

East Surrey College
09.2016 - 06.2017

Level 1 Youth Leadership Accreditation - Recognising Leadership Skills

OCN London & London Youth
09.2016 - 07.2018

BTEC Level 1 Extended Certificate - Business Administration

East Surrey College
09.2015 - 06.2016

Pearson Level 1 & level 2 First Award - BTEC Sport

The Warwick School / The Carrington School
09.2014 - 06.2015

OCR Cambridge National - ICT

The Warwick School / Carrington School
09.2014 - 06.2015

BTEC Pearson Level 1 & Level 2 - Principles of Applied Science

The Warwick School/ The Carrington School
09.2014 - 06.2025
Jo-Ash BrownIT Professional