Jo-anne Rebecca Harrison
Project Manager / PMO Lead
Bristol
Summary
An experienced Project Manager/PMO Lead with a proven track record in delivering E2E project management within complex projects and collaborating with large teams, including System Migrations, Reporting & Operational Readiness, PMO Governance and Cyber Security. A motivated professional with excellent communication and organisational skills, providing effective leadership with key stakeholders and team members. Someone who prides herself on building foundations for honest, respectful working relationships to ensure team members can deliver successful outcomes.
Overview
34
34
years of professional experience
1
1
Certification
Work History
PMO Lead
Barclays
11.2023 - Current
- Worked with two worldwide team restructures, Regulatory Engagement and Business Change to introduce new E2E delivery governance, focus and direction, embed new policy and procedures and overall ways of working in alignment with business stakeholder goals and overall project delivery
Project Manager
BT
06.2021 - 10.2023
- Accountable for leading the delivery of a selection of projects in BT’s pricing prioritisation sector
- E2E planning, agreeing approach and performance criteria, managing costs and stakeholder engagement
- Document project status and reporting using multiple tools including Jira, Confluence, Excel & PowerPoint
- Provide effective leadership to the project team and Scrum Masters following Agile methodology and take appropriate action
- Responsible for all project governance and £3.5m Capex budget ensuring delivery to time, budget and quality as expected including resource offboarding and onboarding management
- Responsible for interlocking multiple project internal and external dependencies, securing prioritisation and alignment as required and manage project risk, issues, dependencies & decisions
- Communicating, reporting, and working across key stakeholder groups, up to the Director level
- As part of my PM role, I also manage and chair the Programme’s multiple new demand Front Door weekly triage calls
Group Central Functions Manager
RSD Recruitment Ltd
02.2021 - 06.2021
- As part of the Leadership Team, my role was to project manage and drive execution across all business areas
- Responsible for developing, identifying, and managing all group central functions in the RSD Group
- Responsible for leading the central administration of the group across all areas developing key processes and procedures to support the RSD group growth
- Designed, improved, launched, and project managed central business functions with the CEO
- Delivered all operational policies and procedures and onward compliance
- Sourced innovative solutions and fully implemented a CRM System and HR Portal
- Developed systems and controls for all aspects of the RSD Group operation and support the COO with external partners (HR & Finance) and delivered a procurement process that delivered best value for the group
- Engaged and maintained excellent stakeholder, customer, and strategic partner relationships to increase RSD efficiencies
Project Manager
Small World Financial Services
10.2020 - 02.2021
- Provided full Project Management services to effectively deliver Small World’s Cyber Security Project and Crypto Currency rollout, working with project teams and stakeholders (both internal and external)
- Cyber Security: Created, delivered and managed the Cyber Security Delivery Plan to ensure security controls across categories were developed, built and implemented to meet all audit requirements, to meet SWIFT's internal audit and external security audit & 23 NYCRR Part 500 audit report findings, working in line with NIST Cybersecurity Framework to address all cybersecurity risks to reach Pass Rate
- Established, managed expectations, and identified any areas of scope and/or responsibilities not clearly defined with stakeholders and was responsible for planning and controlling of project in terms of structure, process, schedule, capacity, and cost
PMO Lead
BT
05.2019 - 10.2020
- I was responsible and accountable to ensure governance model/principles were actively documented, promoted and implemented effectively, structure Programme meeting cadence, ensure objectives and agendas were set, and function as first point of contact
- Ensured Programme and project planning and reporting met prescribed format, and such reporting was produced accurately and timely
- Monitored the Status of the Programme and projects on a regular basis and to varying levels of detail according to audiences
- Managed the Programme Risk Register, including mitigation plans and ensuring risks were escalated and acted upon effectively
- Managed and restructured the Programme’s central SharePoint site
Project Manager
Denmans Electrical, part of the Rexel Group
07.2018 - 05.2019
- Project Manager for Company Strategy, new Workwear launch and Digital launch projects, Risk Management; escalating issues and areas of concern to Project Chair
- Project documentation: Project Plans, Risk Registers, Change Requests, Managed and chaired various project meetings and managed all relevant meeting action points and managed the company’s chosen charity fundraising activities across the branch network
Project Manager
Hft
10.2014 - 08.2016
- Project Manager to source and fully implement a new Estates Property and Housing Management IT System (EMIS Project), Go Live
- Completed the roll out from Project Initiation, Business Needs Analysis, Business Case, gathering business requirements, sourcing inputs and outputs from existing processes managed in Excel, and data migration
- Project Reporting; managing and preparing all relevant project documentation; Business Case, Project Plan, Risk Register, Change Requests, PID and Highlight Reports
- Budget Control; setting and monitoring all project budgets, system, and resources
- Risk Management; escalating issues and areas of concern to Project Chair
- Chairing meetings with all key stakeholders and external partners, to ensure a smooth migration to Go Live was achieved successfully
PA for the Executive Director of Environments and Estates Admin Manager
Hft
01.2013 - 09.2014
- Managed administration team monitored and enhanced department processes
- Designed and monitored Excel Spreadsheets for the Estates Department PO Commitment Reporting (£2.5m)
- PA duties; diary management, minute taking, coordinating meetings and department training
- Implemented and managed department admin processes following company merger of Self Unlimited with Hft in 2014
- Developed and maintained a financial recording system to manage various department budgets including the preparation of financial reports and KPIs for the Director of Estates and Facilities and Executive Committee
- Managed the Estates Department tendering procedure including the collation of tender documentation, updating supplier lists of contractors/consultants and the subsequent preparation of contract documents with the assistance of using Constructionline
PA for the Director of Information Strategy and Project Support
Hft
08.2009 - 01.2013
- Project Support for two EU Commission and EASPD Projects to Improve Person Centred Technology in Europe; managing Hft administration, work packages, budget management, timesheets, minute taking for the European meetings, European travel and arranging meetings, expense claims and to ensure Hft delivered all work package commitments
Vice President
JANBURY
03.2008 - 01.2009
- Emigrated to Florida
- My role as Vice President included setting up all office administration and computer systems, cold calling and visiting construction companies & sites to win opportunities to bid on contracts and completing all company pre-qualifications to submit bids
Office Administrator
NICKY CHEWINS PARTNERSHIP
08.2006 - 03.2008
Marketing Services Administrator
TAG DESIGN
08.2004 - 08.2006
Senior Area Manager
BODY SHOP AT HOME
08.2002 - 08.2004
- Responsible for overseeing, motivating, and providing support to a team of 30 consultants daily
Directors Secretary
GE CAPITAL
10.1990 - 07.2001
Education
Cotham Grammar
BristolBrunel Technical College
Bristol Skills
Leadership Skills
Accomplishments
- Team Restructures, As PMO Lead, I have extensive experience in multiple team restructures aligning with the new strategic directions, introducing and solving collaboration, communication, reporting, policies & procedures, decision making and overall ways of working so the teams achieve their role objectives and meeting success metrics.
- System Migration, As Project Manager I successfully sourced and implemented a new Estates Property and Housing Management IT System (EMIS Project) for a portfolio of 500 properties from Project Initiation, gathering business requirements, sourcing inputs and outputs from existing processes managed in Excel, data migration to Go Live.
- Development, Led a team to develop, build and launch a new centralised Front Door Portal for new business requirement demands across multiple business areas, managed in Jira.
- Performance, Hft Fusion Awards September 2015 Winner. Nominated and won the 'Keep Improving and Quality' Category Award for working above and beyond my day job.
- Budget Capex Management, Due to my due diligence and managing quarterly resource underspend my current Project made a saving of £300k against a £3.5m annual budget.
Qualifications Courses
- PRINCE2 Foundation
- Waterfall and Agile Methodology
- Introduction to Scrum Mastery
- Clarity Leadership; Art of Resilience for Women in Management
- Clarity Leadership; Unstoppable Teams
- Clarity Espresso: development session to improve impact and influence.
- Tools; expert level; Microsoft Word, PowerPoint, Excel, Project, Visio, Teams, Confluence & SharePoint
- Jira; expert level; creating Kanban boards, Structures, Roadmaps and Rich Filter Dashboards
- Various Database & CRM systems
Knowledge Skills Experience
Proven leader collaborating with stakeholders up to Director level, with the ability to innovate, develop, coach, and motivate team members to feel fully accountable working in hybrid and remote working environments, onshore and offshore., An effective agile thinker and experienced E2E planner in multi-group organisations, chairing and planning meetings to achieve the best output with exceptional communication and organisational skills and always working in a meticulous manner. Manage and plan project delivery, meeting business strategy requirements, collaborating with key stakeholders, setting deadlines, mitigating key issues and blockers to ensure stakeholder satisfaction and evaluate continual project performance., Experienced business improvement specialist, problem solver, requirement and information gathering, reviewing, and improving existing Policy & Procedures., Change, Defect & RAID Management, interlocking and creating a high quality multi project status reporting and fund budget controls., Managing Tender Bid Procurement processes of inviting and evaluating bids from suppliers to provide services within budget and resource & capex management to ensure projects remain within budget.
Certification
PRINCE2 Foundation
Timeline
PMO Lead
Barclays
11.2023 - Current
Project Manager
BT
06.2021 - 10.2023
Group Central Functions Manager
RSD Recruitment Ltd
02.2021 - 06.2021
Project Manager
Small World Financial Services
10.2020 - 02.2021
PMO Lead
BT
05.2019 - 10.2020
Project Manager
Denmans Electrical, part of the Rexel Group
07.2018 - 05.2019
Project Manager
Hft
10.2014 - 08.2016
PA for the Executive Director of Environments and Estates Admin Manager
Hft
01.2013 - 09.2014
PA for the Director of Information Strategy and Project Support
Hft
08.2009 - 01.2013
Vice President
JANBURY
03.2008 - 01.2009
Office Administrator
NICKY CHEWINS PARTNERSHIP
08.2006 - 03.2008
Marketing Services Administrator
TAG DESIGN
08.2004 - 08.2006
Senior Area Manager
BODY SHOP AT HOME
08.2002 - 08.2004
Directors Secretary
GE CAPITAL
10.1990 - 07.2001
Cotham Grammar
Brunel Technical College
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