Jo-Anne Pearce

• Developed trusting relationships with service users and advocated on their behalf.
• Updated care plans to reflect current needs and requirements for optimised child support.
• Generated detailed reports to document young peoples' progress.
• Built positive, trusting relationships with young people and family members to maximise support benefits.
• Built positive, trusting relationships with children, young adults and family members to maximise support benefits.
• Administered medication in accordance with healthcare plans and monitored side effects.
• Worked flexibly to meet demands of weekend, evening and overnight shifts for round-the-clock care.
• Created safe, nurturing environments to enable emotional, social and educational growth.
• Helped children with schoolwork and homework completion, aiding educational progress.
• Developed personalised care plans in collaboration with multidisciplinary teams to meet individual needs.
• Provided emotional support and guidance to young people facing challenging circumstances.
• Monitored and documented young people's progress, adjusting strategies to enhance their development.
• Conducted regular risk assessments to identify potential issues and implemented preventative measures.
• Prepared incident and progress reports, contributing to continuous improvement efforts.
• Liaised with external agencies, including social services and healthcare professionals, to coordinate support.

• Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential.
• Helped young person manage and reach individual goals, supporting independent progression and social skills.
• Transported young person to appointments, shopping venues and entertainment events to promote engagement and social interaction.
• Monitored and documented behaviours, activities and development, aiding appropriate care plan management.
• Maintained records of daily activities, behaviours, and incidents to support comprehensive analysis and assessment of young person's progress.
• Defined and documented administrative staff processes based on management directives to ensure compliance and consistency.

• Promotion from Returns & Post Sales Agent
• Assessed impact of current Customer waiting times within the Returns & After Sales Support Team. Reviewed processes with Team members and other business units and evaluated potential areas for improvement.
• Observed staff to study daily tasks regarding information processing and performance to better understand business system needs.
• Developed streamlined task system to provide more effective workflows for both Team members and management staff.
• Collaborated with senior stakeholders and other departments to respond to questions and concerns regarding current customer waiting times.
• Reduced customer response time by 15 calendar days through efficiently managing certain queries.

• Resolved all issues efficiently and enhanced customer satisfaction ratings
• Delivered after-sales troubleshooting and problem-solving support to clients, enhancing overall service experience.
• Liaised with warehouse, transport, and customers to resolve issues with missing or short-picked stock, raising returns paperwork for stock cleanses from electrical wholesalers and distributors.
• Organised and coordinated shipment of sales samples to customers, ensuring timely delivery and satisfaction.

• Effectively managed large numbers of orders, ensuring timely order processing in line with company targets.
• Maintained established levels of stock based on sales forecasts and demand to fulfil orders on time.
• Controlled stock and purchasing for annual sales of 11 million pounds, aligning inventory levels with demand and sales forecasts.
• Handled telephone and email order enquiries, using exceptional interpersonal skills to offer best-possible customer care.
• Followed up order queries and issues, ensuring swift resolution for optimised customer satisfaction.
• Listened to customer needs and desires to identify and recommend optimal products.
• Leveraged product knowledge and customer relations skills to significantly increase sales and enhance customer satisfaction.
• Managed technical sales office, ensuring smooth operations and effective team collaboration.
• Served as primary point of contact for support relating to Siemens PLC, drives and LV equipment.

• Managed day-to-day operations for branch.
• Lead and motivate sales team to meet and exceed sales goals.
• Hired, trained and supervised team of 8 staff; this to include, sales, warehouse and transport personnel.
• Proactively identified and solved complex problems that impacted operations, reporting daily to the sales and managing directors.
• Delivered excellent customer service by greeting and assisting each customer within a trade counter environment.
• Communicated product details in an enthusiastic and confident manner to connect with customers.
• Provided useful product guidance to assist customers with buying decisions.
• Resolved customer problems by investigating issues, answering questions and building rapport.

• Processing orders, run, oversee and serve on trade counter.
• Help Branch Manager with the day-to-day running of the branch this to include staff training, staff appraisals, budgeting and sales forecasts.
• Manage statistical and stocking records. Ensuring that quality objectives and delivery deadlines are met.
• Reconciled sales upon conclusion of each sales day

Trade counter assistant for this Electrical Distributor.

After 12 months was promoted to Assistant Stores Manager.

• Giving advice and support on electrical products, domestic, commercial and industrial.
• Handled telephone and Trade Counter order enquires, using exceptional interpersonal skills to offer best-possible customer care.
• Day release to continue further Education in City & Guilds Electrical installation.
• Follow up customer quotations, to fully optimise and achieve sales targets.
• Actioned customer account amendments such as credit terms, and account data accuracy.
• Report any issues and concerns to branch manager, enabling timely solutions for continued quality customer care.

On Site, assist with servicing, repairing and maintaining Shear and Auxiliary equipment,

Fault finding within electrical control panels.

Repairing, safety/light curtains and safety guards.

Changing bearings, hydraulic hoses and pulley belts.

Replacing and installing new or refurbished blades on guillotines.

Workshop Based.

Rebuild, repair electrical control panels taken off machinery whilst on site.

Build new electrical control panels for existing machinery.

One day release for College and also two evenings.

• Operated small sheet metal presses to manufacture components.

Balanced part-time role with college studies, demonstrating strong time management skills.