Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

Jo-Anne Bacon

Workington,Cumbria

Summary

Dedicated professional with expertise in employee relations, workforce analytics, and employment legislation. Proficient in training and development, performance monitoring, and apprenticeship training, with a strong focus on fostering a supportive workplace environment. Skilled in mental health first aid delivery, preventive counselling, and career counselling, leveraging knowledge of counselling theories to promote employee well-being. Adept at documentation and record-keeping while maintaining a non-judgmental attitude to ensure compliance with employment law and support organisational goals.

Overview

37
37
years of professional experience
1
1
Certification

Work history

HR Manager

Nuclear Manufacturing & Site Services ltd
Workington, Cumbria
05.2004 - 06.2025
  • Maintained legal compliance to avoid penalties and sanctions.
  • Managed diversity initiatives, fostered inclusive workplace environment.
  • Implemented an effective onboarding programme, ensured smooth integration of new hires.
  • Collaborated with department managers in workforce planning strategies formulation.
  • Coordinated training programmes for skills enhancement and career progression opportunities.
  • Ensured employees' well-being through effective welfare policies implementation.
  • Centralised personnel records, made data access easier and quicker.
  • Developed company culture with regular staff engagement activities.
  • Enhanced recruitment processes for improved talent acquisition.
  • Oversaw redundancy procedures to ensure fairness and legality adherence.
  • Negotiated employment contracts to secure fair terms for both parties involved.
  • Conducted thorough background checks for safe and compliant hiring practices.
  • Achieved staff satisfaction by implementing employee development schemes.
  • Arranged regular performance reviews for employee growth and development.
  • Communicated HR updates to staff, keeping employees operating under consistent framework across organisation.
  • Managed full recruitment lifecycle of job adverts, applicant vetting and new employee onboarding.
  • Kept managers and employees updated on wide range of employment relations related to performance, attendance and discipline.
  • Handled company recruitment activities to develop high-achieving workforce.
  • Maintained compliance with all local, county and national laws, as well as established organisational standards.
  • Delivered consistent and reliable administration through strategic planning and coordination of HR functions.
  • Instructed employees quarterly on drug abuse and prevention programmes to enhance staff knowledge and awareness.
  • Eliminated discrimination and harassment risks by investigating internal allegations and implementing corrective actions.
  • Streamlined benefit programme administration efficiencies.
  • Instructed employees on drug abuse and prevention programmes to enhance staff knowledge and awareness.
  • Provided expert HR advice to line managers to tackle obstacles such as conflict resolution, pay disputes and under-performance management.
  • Reviewed and renewed company policies, ensuring strict legal compliance across all business activities.
  • Thoroughly vetted employees' qualifications, licenses and certifications, including upcoming renewals.
  • Created succession plans and promotion paths for staff.
  • Used staff survey findings to implement enhanced working conditions and practices.
  • Reduced staff turnover through improved performance development programmes.
  • Educated line managers on policy and process changes for implementation.

Personnel Officer

Caterite and Grapevine
Embleton , Cumbria
02.2001 - 05.2004
  • Managed and resolved disciplinary issues for a harmonious work environment.
  • Fostered an inclusive workplace culture by promoting diversity and equality initiatives.
  • Liaised with unions to address worker concerns effectively and amicably.
  • Maintained up-to-date personnel records using secure data management systems.
  • Identified staffing needs through regular consultation with department heads.
  • Conducted performance appraisals for employee development and growth.
  • Implemented new staff induction programmes to enhance productivity.
  • Developed comprehensive job descriptions with detailed role expectations.
  • Ensured compliance with employment laws, resulting in no legal disputes.
  • Oversaw payroll management, ensuring accurate salary disbursement.
  • Coordinated training sessions to improve staff skill sets.
  • Administered employee benefits scheme, improving worker satisfaction.
  • Monitored staff morale; implemented measures to boost it when necessary.
  • Handled grievance procedures with utmost diplomacy and confidentiality.
  • Facilitated open communication channels between employees and management, leading to improved relations.
  • Planned staff logistics and schedules to meet operational requirements within budgets.
  • Surveyed staff wellbeing and satisfaction to highlight culture improvement opportunities.
  • Increased learning and development opportunities to uplift employee and business potential.
  • Verified compliance with employment law and statutory requirements to safeguard company and staff.
  • Fostered supportive, productive working environments to increase staff retention.
  • Oversaw recruitment activity to achieve operational staffing needs.
  • Developed HR policy and processes to meet changing business demands.
  • Addressed employee conflicts, following corporate procedures for timely resolution.
  • Provided expert HR advice to line managers to tackle obstacles such as conflict resolution, pay disputes and under-performance management.
  • Reviewed and renewed company policies, ensuring strict legal compliance across all business activities.
  • Thoroughly vetted employees' qualifications, licenses and certifications, including upcoming renewals.
  • Led annual salary reviews, talent reviews, succession planning and performance management.
  • Interviewed and hired staff fitting job and team requirements.
  • Coordinated reference and background checks for compliance with right-to-work guidelines.
  • Maintained up-to-date knowledge of HR legislation for continued regulatory compliance.
  • Assessed employee capabilities and development areas to maximise individual potential.
  • Coordinated staff performance and productivity assessments.
  • Provided one-to-one coaching sessions to identify relevant training opportunities.
  • Advised on contract and salary obligations to meet business and employee requirements.
  • Wrote employee references for staff leaving company positions.
  • Led staff satisfaction surveys to identify improvement areas and implement strategic solutions.
  • Investigated and documented workplace grievances to eliminate future incidents.
  • Led payroll teams in verifying prompt, accurate staff and freelancer payments.

Administrative officer

Ministry of Agriculture Farming & Fisheries
Workington, Cumbria
01.1999 - 01.2001
  • Enhanced office efficiency by managing and organising the day-to-day administrative duties.
  • Simplified complex information via clear, concise written communication skills; eased understanding across departments.
  • Facilitated increased team collaboration with effective interpersonal skills.
  • Provided excellent customer service for improved client satisfaction.
  • Handled confidential documents with utmost care; ensured data security at all times.
  • Participated actively in departmental meetings contributing valuable insights and suggestions.
  • Adapted quickly to changes in procedures or policies; maintained consistency in output quality despite fluctuations in workload demands.
  • Prioritised tasks for timely completion of projects.
  • Responded promptly to emails, letters and phone calls; facilitated seamless external communication.
  • Offered administrative support to the management team resulting in enhanced operations.
  • Maintained a clean, organised workspace; improved productivity levels.
  • Improved file management system through systematic categorisation and labelling practices.
  • Organised filing system for important and confidential office documents.
  • Managed queries in person, by phone and via email with exceptional customer care.
  • Provided dependable administrative support to senior staff, enabling them to freely handle high-importance tasks.
  • Met deadlines on admin tasks to minimise disruption to colleagues and workflows.
  • Secured data and documents to maintain confidentiality according to company and regulatory standards.
  • Respected customer privacy through tactful, diplomatic and confidential support.
  • Carried out duties with strict compliance to company standards and policies.
  • Filed physical and digital documents, prioritising accessibility and data accuracy.
  • Liaised with relevant parties using appropriate communication channels.
  • Fielded requests from information from outside parties and wrote professional correspondence in response.

Administration clerk

Phillip IB Parkin Ltd
Workington, Cumbria
07.1997 - 01.2001
  • Created a more organised workspace for improved productivity.
  • Supported other staff members to improve team performance.
  • Enhanced customer service with clear, concise communication.
  • Improved office efficiency by analysing and optimising administrative procedures.
  • Improved efficiency with meticulous data entry and validation tasks.
  • Handled all matters related to tax deductions, providing clarity and compliance.
  • Submitted Real Time Information returns to HMRC monthly; maintained regulatory compliance effortlessly.
  • Streamlined payroll processing by implementing new software systems.
  • Worked on overtime payments calculations to ensure fair compensation for extra hours put in by employees.
  • Managed maternity and paternity pay computations; enabled proper support during family expansion periods.
  • Processed leavers' final payments swiftly; helped transition outgoing staff smoothly.
  • Supported Pension scheme administration efficiently; ensured smooth operation of retirement benefits system.
  • Assisted with annual audits to maintain financial transparency.
  • Resolved employee queries regarding payslips, contributing to better communication within the organisation.
  • Prepared P60 forms for each employee at the end of each tax year, ensuring legal compliance and clear record-keeping.
  • Monitored sick leave and holiday entitlements accurately, preventing discrepancies in payrolls.
  • Maintained confidentiality of staff salaries, resulting in high trust levels.
  • Ensured accuracy in employee records for thorough payroll management.
  • Managed expansive payroll files on new starters, leavers, holiday and statutory payments.
  • Identified, investigated and resolved discrepancies.
  • Maximised accounting efficiency by commissioning business performance trend reports.
  • Reconciled and balanced accounts for detailed and accurate company records.
  • Determined holiday pay entitlements with precision, maintaining compliance.
  • Used payroll software to streamline processes for increased efficiency.
  • Handled challenging situations with sensitivity and understanding.
  • Audited time and attendance records, enhancing payroll accuracy.
  • Managed employee records on database to maintain accuracy and updated information.
  • Administered confidential payroll records, meticulously maintaining data integrity.
  • Responded to enquiries and provided information regarding payroll related matters.
  • Evaluated discrepancies and rectified payroll errors.

Hand Finisher

Kangol
Cleator, Cumbria
03.1995 - 07.1996
  • Trained junior milliners on various hat-making techniques enhancing team skill set.
  • Assisted clients in selecting ideal hat shapes and styles, improving their overall look.
  • Repaired damaged or worn-out hats returning them to their former glory.
  • Sourced high-quality materials from suppliers to ensure longevity and aesthetic appeal of hats.
  • Adhered strictly to health and safety regulations, maintaining a safe working environment.
  • Organised a system for tracking orders efficiently reducing delivery delays.
  • Designed unique hats by utilising traditional and modern techniques.
  • Hand-stitched intricate details to enhance the beauty of each hat.
  • Developed prototypes for client approval before final production, guaranteeing client satisfaction.
  • Created bespoke headpieces for special events, resulting in satisfied customers.
  • Showcased creativity by designing seasonal collections of millinery products.
  • Managed inventory of materials, ensuring availability at all times for uninterrupted work flow.
  • Maintained quality control throughout production process, ensuring top-notch final products.
  • Tailored existing designs according to customer preferences increasing sales opportunities.
  • Liaised with marketing team to effectively promote new product lines.
  • Cut fabrics to shape of garment pattern, reading technical documents to understand design specifications.
  • Kept orderly working area, organised tools and equipment, and requested more supplies to maintain productive environment.
  • Paid attention to finishing touches to produce high-quality items.
  • Folded, twisted and draped material to achieve specific shapes and looks.
  • Completed workpieces ahead of agreed deadlines.
  • Interpreted sketches and patterns to deliver results consistent with artistic vision.
  • Shaped and decorated hats, sewing artificial flowers and bows.

Files Maintenance Clerk

Safeway
Workington, Cumbria
02.1988 - 02.1995
  • Ensured smooth operation of office equipment, reducing downtime.
  • Coordinated deliveries from suppliers; ensured the office was well-stocked at all times.
  • Improved office efficiency by maintaining an organised filing system.
  • Handled telephone calls professionally, resulting in positive customer feedback.
  • Updated company databases regularly for accurate record-keeping.
  • Inputted data quickly and accurately to maintain reliable records.
  • Built positive working relationships with staff and customers for helpful department support.
  • Answered phones, replied to emails and directed calls to appropriate department.
  • Gathered and registered information on database.
  • Directed calls to appropriate staff and took messages where colleagues were unavailable.
  • Retained knowledge of products and services to provide informative customer advice.
  • Ordered office resources to maintain daily business operations.
  • Updated notice boards and online platforms with key information messages.
  • Shredded confidential documents for safe, correct disposal and recycling.
  • Arranged filing systems for easy use and retrieval by personnel.
  • Reviewed documents for staff to proofread for errors, correct formatting and verify factual information.
  • Streamlined workflows by implementing effective data entry practices.
  • Processed large volumes of data for consistent accuracy.
  • Collaborated with IT team to address technical problems promptly.
  • Monitored system performance to identify potential issues swiftly.
  • Stored, organised and managed files for easy retrieval.
  • Assisted colleagues on complex projects, facilitating smooth operations.
  • Performed regular backups to safeguard vital information.
  • Implemented security measures to protect sensitive data from unauthorised access.

Education

NVQ Level 5 - CIPD Level 5

Chartered Institute of Personal Development
Glasgow, Glasgow City
07.2020 - 12.2021

IOSH Working Safely

Institute of Occupational Safety & Health
Workington, Cumbria
02.2022 - 02.2022

NVQ Level 2 - Counselling Skills

NCFE
Online
02.2023 - 07.2023

NVQ Level 2 - Mental Health First Aid & Advocacy in the Workplace

NCFE
Online
01.2024 - 04.2024

NVQ Level 2 - Understanding Autism

Free Courses England
Online
04.2001 -

NVQ Level 2 - Safeguarding & Prevention

Free Courses England
Online

Higher National Diploma - Business and Finance

West Cumbria College
Workington, Cumbria
09.1990 - 06.1993

Skills

  • Multitasking efficiency
  • Knowledge of employment law
  • Employment legislation familiarity
  • Workforce analytics
  • Employee relations expertise
  • Training and Development
  • Performance monitoring
  • Apprenticeship training
  • Non-Judgmental attitude
  • Documentation and record keeping
  • Mental health first aid delivery
  • Mental health first aid
  • Preventive counselling
  • Depression counselling
  • Career counselling proficiency
  • Knowledge of counselling theories

Certification

Associate CIPD

Timeline

NVQ Level 2 - Mental Health First Aid & Advocacy in the Workplace

NCFE
01.2024 - 04.2024

NVQ Level 2 - Counselling Skills

NCFE
02.2023 - 07.2023

IOSH Working Safely

Institute of Occupational Safety & Health
02.2022 - 02.2022

NVQ Level 5 - CIPD Level 5

Chartered Institute of Personal Development
07.2020 - 12.2021

HR Manager

Nuclear Manufacturing & Site Services ltd
05.2004 - 06.2025

NVQ Level 2 - Understanding Autism

Free Courses England
04.2001 -

Personnel Officer

Caterite and Grapevine
02.2001 - 05.2004

Administrative officer

Ministry of Agriculture Farming & Fisheries
01.1999 - 01.2001

Administration clerk

Phillip IB Parkin Ltd
07.1997 - 01.2001

Hand Finisher

Kangol
03.1995 - 07.1996

Higher National Diploma - Business and Finance

West Cumbria College
09.1990 - 06.1993

Files Maintenance Clerk

Safeway
02.1988 - 02.1995

NVQ Level 2 - Safeguarding & Prevention

Free Courses England
Jo-Anne Bacon