Jo-Anne Bacon
Workington,Cumbria
Summary
Dedicated professional with expertise in employee relations, workforce analytics, and employment legislation. Proficient in training and development, performance monitoring, and apprenticeship training, with a strong focus on fostering a supportive workplace environment. Skilled in mental health first aid delivery, preventive counselling, and career counselling, leveraging knowledge of counselling theories to promote employee well-being. Adept at documentation and record-keeping while maintaining a non-judgmental attitude to ensure compliance with employment law and support organisational goals.
Overview
37
37
years of professional experience
1
1
Certification
Work history
HR Manager
Nuclear Manufacturing & Site Services ltd
Workington, Cumbria
05.2004 - 06.2025
- Maintained legal compliance to avoid penalties and sanctions.
- Managed diversity initiatives, fostered inclusive workplace environment.
- Implemented an effective onboarding programme, ensured smooth integration of new hires.
- Collaborated with department managers in workforce planning strategies formulation.
- Coordinated training programmes for skills enhancement and career progression opportunities.
- Ensured employees' well-being through effective welfare policies implementation.
- Centralised personnel records, made data access easier and quicker.
- Developed company culture with regular staff engagement activities.
- Enhanced recruitment processes for improved talent acquisition.
- Oversaw redundancy procedures to ensure fairness and legality adherence.
- Negotiated employment contracts to secure fair terms for both parties involved.
- Conducted thorough background checks for safe and compliant hiring practices.
- Achieved staff satisfaction by implementing employee development schemes.
- Arranged regular performance reviews for employee growth and development.
- Communicated HR updates to staff, keeping employees operating under consistent framework across organisation.
- Managed full recruitment lifecycle of job adverts, applicant vetting and new employee onboarding.
- Kept managers and employees updated on wide range of employment relations related to performance, attendance and discipline.
- Handled company recruitment activities to develop high-achieving workforce.
- Maintained compliance with all local, county and national laws, as well as established organisational standards.
- Delivered consistent and reliable administration through strategic planning and coordination of HR functions.
- Instructed employees quarterly on drug abuse and prevention programmes to enhance staff knowledge and awareness.
- Eliminated discrimination and harassment risks by investigating internal allegations and implementing corrective actions.
- Streamlined benefit programme administration efficiencies.
- Instructed employees on drug abuse and prevention programmes to enhance staff knowledge and awareness.
- Provided expert HR advice to line managers to tackle obstacles such as conflict resolution, pay disputes and under-performance management.
- Reviewed and renewed company policies, ensuring strict legal compliance across all business activities.
- Thoroughly vetted employees' qualifications, licenses and certifications, including upcoming renewals.
- Created succession plans and promotion paths for staff.
- Used staff survey findings to implement enhanced working conditions and practices.
- Reduced staff turnover through improved performance development programmes.
- Educated line managers on policy and process changes for implementation.
Personnel Officer
Caterite and Grapevine
Embleton , Cumbria
02.2001 - 05.2004
- Managed and resolved disciplinary issues for a harmonious work environment.
- Fostered an inclusive workplace culture by promoting diversity and equality initiatives.
- Liaised with unions to address worker concerns effectively and amicably.
- Maintained up-to-date personnel records using secure data management systems.
- Identified staffing needs through regular consultation with department heads.
- Conducted performance appraisals for employee development and growth.
- Implemented new staff induction programmes to enhance productivity.
- Developed comprehensive job descriptions with detailed role expectations.
- Ensured compliance with employment laws, resulting in no legal disputes.
- Oversaw payroll management, ensuring accurate salary disbursement.
- Coordinated training sessions to improve staff skill sets.
- Administered employee benefits scheme, improving worker satisfaction.
- Monitored staff morale; implemented measures to boost it when necessary.
- Handled grievance procedures with utmost diplomacy and confidentiality.
- Facilitated open communication channels between employees and management, leading to improved relations.
- Planned staff logistics and schedules to meet operational requirements within budgets.
- Surveyed staff wellbeing and satisfaction to highlight culture improvement opportunities.
- Increased learning and development opportunities to uplift employee and business potential.
- Verified compliance with employment law and statutory requirements to safeguard company and staff.
- Fostered supportive, productive working environments to increase staff retention.
- Oversaw recruitment activity to achieve operational staffing needs.
- Developed HR policy and processes to meet changing business demands.
- Addressed employee conflicts, following corporate procedures for timely resolution.
- Provided expert HR advice to line managers to tackle obstacles such as conflict resolution, pay disputes and under-performance management.
- Reviewed and renewed company policies, ensuring strict legal compliance across all business activities.
- Thoroughly vetted employees' qualifications, licenses and certifications, including upcoming renewals.
- Led annual salary reviews, talent reviews, succession planning and performance management.
- Interviewed and hired staff fitting job and team requirements.
- Coordinated reference and background checks for compliance with right-to-work guidelines.
- Maintained up-to-date knowledge of HR legislation for continued regulatory compliance.
- Assessed employee capabilities and development areas to maximise individual potential.
- Coordinated staff performance and productivity assessments.
- Provided one-to-one coaching sessions to identify relevant training opportunities.
- Advised on contract and salary obligations to meet business and employee requirements.
- Wrote employee references for staff leaving company positions.
- Led staff satisfaction surveys to identify improvement areas and implement strategic solutions.
- Investigated and documented workplace grievances to eliminate future incidents.
- Led payroll teams in verifying prompt, accurate staff and freelancer payments.
Administrative officer
Ministry of Agriculture Farming & Fisheries
Workington, Cumbria
01.1999 - 01.2001
- Enhanced office efficiency by managing and organising the day-to-day administrative duties.
- Simplified complex information via clear, concise written communication skills; eased understanding across departments.
- Facilitated increased team collaboration with effective interpersonal skills.
- Provided excellent customer service for improved client satisfaction.
- Handled confidential documents with utmost care; ensured data security at all times.
- Participated actively in departmental meetings contributing valuable insights and suggestions.
- Adapted quickly to changes in procedures or policies; maintained consistency in output quality despite fluctuations in workload demands.
- Prioritised tasks for timely completion of projects.
- Responded promptly to emails, letters and phone calls; facilitated seamless external communication.
- Offered administrative support to the management team resulting in enhanced operations.
- Maintained a clean, organised workspace; improved productivity levels.
- Improved file management system through systematic categorisation and labelling practices.
- Organised filing system for important and confidential office documents.
- Managed queries in person, by phone and via email with exceptional customer care.
- Provided dependable administrative support to senior staff, enabling them to freely handle high-importance tasks.
- Met deadlines on admin tasks to minimise disruption to colleagues and workflows.
- Secured data and documents to maintain confidentiality according to company and regulatory standards.
- Respected customer privacy through tactful, diplomatic and confidential support.
- Carried out duties with strict compliance to company standards and policies.
- Filed physical and digital documents, prioritising accessibility and data accuracy.
- Liaised with relevant parties using appropriate communication channels.
- Fielded requests from information from outside parties and wrote professional correspondence in response.
Administration clerk
Phillip IB Parkin Ltd
Workington, Cumbria
07.1997 - 01.2001
- Created a more organised workspace for improved productivity.
- Supported other staff members to improve team performance.
- Enhanced customer service with clear, concise communication.
- Improved office efficiency by analysing and optimising administrative procedures.
- Improved efficiency with meticulous data entry and validation tasks.
- Handled all matters related to tax deductions, providing clarity and compliance.
- Submitted Real Time Information returns to HMRC monthly; maintained regulatory compliance effortlessly.
- Streamlined payroll processing by implementing new software systems.
- Worked on overtime payments calculations to ensure fair compensation for extra hours put in by employees.
- Managed maternity and paternity pay computations; enabled proper support during family expansion periods.
- Processed leavers' final payments swiftly; helped transition outgoing staff smoothly.
- Supported Pension scheme administration efficiently; ensured smooth operation of retirement benefits system.
- Assisted with annual audits to maintain financial transparency.
- Resolved employee queries regarding payslips, contributing to better communication within the organisation.
- Prepared P60 forms for each employee at the end of each tax year, ensuring legal compliance and clear record-keeping.
- Monitored sick leave and holiday entitlements accurately, preventing discrepancies in payrolls.
- Maintained confidentiality of staff salaries, resulting in high trust levels.
- Ensured accuracy in employee records for thorough payroll management.
- Managed expansive payroll files on new starters, leavers, holiday and statutory payments.
- Identified, investigated and resolved discrepancies.
- Maximised accounting efficiency by commissioning business performance trend reports.
- Reconciled and balanced accounts for detailed and accurate company records.
- Determined holiday pay entitlements with precision, maintaining compliance.
- Used payroll software to streamline processes for increased efficiency.
- Handled challenging situations with sensitivity and understanding.
- Audited time and attendance records, enhancing payroll accuracy.
- Managed employee records on database to maintain accuracy and updated information.
- Administered confidential payroll records, meticulously maintaining data integrity.
- Responded to enquiries and provided information regarding payroll related matters.
- Evaluated discrepancies and rectified payroll errors.
Hand Finisher
Kangol
Cleator, Cumbria
03.1995 - 07.1996
- Trained junior milliners on various hat-making techniques enhancing team skill set.
- Assisted clients in selecting ideal hat shapes and styles, improving their overall look.
- Repaired damaged or worn-out hats returning them to their former glory.
- Sourced high-quality materials from suppliers to ensure longevity and aesthetic appeal of hats.
- Adhered strictly to health and safety regulations, maintaining a safe working environment.
- Organised a system for tracking orders efficiently reducing delivery delays.
- Designed unique hats by utilising traditional and modern techniques.
- Hand-stitched intricate details to enhance the beauty of each hat.
- Developed prototypes for client approval before final production, guaranteeing client satisfaction.
- Created bespoke headpieces for special events, resulting in satisfied customers.
- Showcased creativity by designing seasonal collections of millinery products.
- Managed inventory of materials, ensuring availability at all times for uninterrupted work flow.
- Maintained quality control throughout production process, ensuring top-notch final products.
- Tailored existing designs according to customer preferences increasing sales opportunities.
- Liaised with marketing team to effectively promote new product lines.
- Cut fabrics to shape of garment pattern, reading technical documents to understand design specifications.
- Kept orderly working area, organised tools and equipment, and requested more supplies to maintain productive environment.
- Paid attention to finishing touches to produce high-quality items.
- Folded, twisted and draped material to achieve specific shapes and looks.
- Completed workpieces ahead of agreed deadlines.
- Interpreted sketches and patterns to deliver results consistent with artistic vision.
- Shaped and decorated hats, sewing artificial flowers and bows.
Files Maintenance Clerk
Safeway
Workington, Cumbria
02.1988 - 02.1995
- Ensured smooth operation of office equipment, reducing downtime.
- Coordinated deliveries from suppliers; ensured the office was well-stocked at all times.
- Improved office efficiency by maintaining an organised filing system.
- Handled telephone calls professionally, resulting in positive customer feedback.
- Updated company databases regularly for accurate record-keeping.
- Inputted data quickly and accurately to maintain reliable records.
- Built positive working relationships with staff and customers for helpful department support.
- Answered phones, replied to emails and directed calls to appropriate department.
- Gathered and registered information on database.
- Directed calls to appropriate staff and took messages where colleagues were unavailable.
- Retained knowledge of products and services to provide informative customer advice.
- Ordered office resources to maintain daily business operations.
- Updated notice boards and online platforms with key information messages.
- Shredded confidential documents for safe, correct disposal and recycling.
- Arranged filing systems for easy use and retrieval by personnel.
- Reviewed documents for staff to proofread for errors, correct formatting and verify factual information.
- Streamlined workflows by implementing effective data entry practices.
- Processed large volumes of data for consistent accuracy.
- Collaborated with IT team to address technical problems promptly.
- Monitored system performance to identify potential issues swiftly.
- Stored, organised and managed files for easy retrieval.
- Assisted colleagues on complex projects, facilitating smooth operations.
- Performed regular backups to safeguard vital information.
- Implemented security measures to protect sensitive data from unauthorised access.
Education
NVQ Level 5 - CIPD Level 5
Chartered Institute of Personal Development
Glasgow, Glasgow City 07.2020 - 12.2021
IOSH Working Safely
Institute of Occupational Safety & Health
Workington, Cumbria 02.2022 - 02.2022
NVQ Level 2 - Counselling Skills
NCFE
Online 02.2023 - 07.2023
NVQ Level 2 - Mental Health First Aid & Advocacy in the Workplace
NCFE
Online 01.2024 - 04.2024
NVQ Level 2 - Understanding Autism
Free Courses England
Online 04.2001 -
NVQ Level 2 - Safeguarding & Prevention
Free Courses England
OnlineHigher National Diploma - Business and Finance
West Cumbria College
Workington, Cumbria 09.1990 - 06.1993
Skills
- Multitasking efficiency
- Knowledge of employment law
- Employment legislation familiarity
- Workforce analytics
- Employee relations expertise
- Training and Development
- Performance monitoring
- Apprenticeship training
- Non-Judgmental attitude
- Documentation and record keeping
- Mental health first aid delivery
- Mental health first aid
- Preventive counselling
- Depression counselling
- Career counselling proficiency
- Knowledge of counselling theories
Certification
Associate CIPD
Timeline
NVQ Level 2 - Mental Health First Aid & Advocacy in the Workplace
NCFE
01.2024 - 04.2024
NVQ Level 2 - Counselling Skills
NCFE
02.2023 - 07.2023
IOSH Working Safely
Institute of Occupational Safety & Health
02.2022 - 02.2022
NVQ Level 5 - CIPD Level 5
Chartered Institute of Personal Development
07.2020 - 12.2021
HR Manager
Nuclear Manufacturing & Site Services ltd
05.2004 - 06.2025
NVQ Level 2 - Understanding Autism
Free Courses England
04.2001 -
Personnel Officer
Caterite and Grapevine
02.2001 - 05.2004
Administrative officer
Ministry of Agriculture Farming & Fisheries
01.1999 - 01.2001
Administration clerk
Phillip IB Parkin Ltd
07.1997 - 01.2001
Hand Finisher
Kangol
03.1995 - 07.1996
Higher National Diploma - Business and Finance
West Cumbria College
09.1990 - 06.1993
Files Maintenance Clerk
Safeway
02.1988 - 02.1995
NVQ Level 2 - Safeguarding & Prevention
Free Courses England