Jiyoung Hwang
North Shields
Summary
A detail-oriented and compassionate individual with previous experience as a pharmacy assistant and a strong background in customer-facing roles. Proven ability to manage precise tasks under pressure, maintain confidentiality, and support customers with care and professionalism. Fully eligible to work in the UK and DBS-checked.
Overview
15
15
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Florist & Customer Service Specialist
Lierre J Flower
North Shields, North Tyneside
2016.01 - Current
- Collaborated with event planners for successful execution of large-scale orders.
- Negotiated with suppliers for favourable purchasing terms.
- Enhanced customer satisfaction by providing personalised floral arrangements.
- Created funeral arrangements with respect and sensitivity during difficult times.
Restaurant manager
Newcastle restaurant
Newcastle upon Tyne
2024.01 - 2025.01
- Oversaw budgeting and financial planning, maintained profitable margins whilst ensuring top-notch service quality.
- Developed relationships with suppliers for better inventory management.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Trained new team members, enhanced service quality.
Pharmacy assistant
Jamshil Work Pharmacy
Seoul, South Korea
2013.01 - 2014.12
- Conducted regular stock checks to maintain an accurate inventory system.
- Enhanced efficiency by organising medication shelves according to categories and expiry dates.
- Managed stock levels effectively to prevent shortages or excesses.
- Provided excellent customer service, resulting in repeat business from satisfied customers.
- Maintained high standards of cleanliness within the pharmacy, promoting a healthy environment for customers.
Barista
Seoul Women’s University Coffee Shop
Seoul, South Korea
2010.01 - 2011.01
- Enhanced bar efficiency by keeping work areas tidy and well-stocked.
- Ensured freshness of pastries on display, contributing to overall quality assurance.
- Trained new staff members on café operations, fostering teamwork and consistency.
- Managed high volume orders during peak hours maintaining quality of service.
Education
Bachelor of Science - Biotechnology
Seoul Women's University
Seoul 2010.01 - 2015.01
MLA - Landscape architecture
Newcastle University
Newcastle upon Tyne 2022.01 - 2024.01
Level 3 Advanced Technical Diploma - Floristry
Writtle University College
Chelmsford, Essex 2021.01 - 2022.01
Certification
DBS Check Completed (UK) | 2022
Lesson Planning for Teaching | UK, 2024
Timeline
Restaurant manager
Newcastle restaurant
2024.01 - 2025.01
MLA - Landscape architecture
Newcastle University
2022.01 - 2024.01
Level 3 Advanced Technical Diploma - Floristry
Writtle University College
2021.01 - 2022.01
Florist & Customer Service Specialist
Lierre J Flower
2016.01 - Current
Pharmacy assistant
Jamshil Work Pharmacy
2013.01 - 2014.12
Barista
Seoul Women’s University Coffee Shop
2010.01 - 2011.01
Bachelor of Science - Biotechnology
Seoul Women's University
2010.01 - 2015.01