Jiya Mariyam Varghese
Openshaw,United Kingdom
Summary
Operational excellence professional specializing in process optimization. Proven track record of enhancing efficiency and productivity through strategic planning and effective resource management. Expertise in streamlining workflows and promoting team collaboration to meet organizational objectives.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Operations officer
VFS Global
Manchester, Lancashire
02.2025 - Current
- Reviewed documentation to minimise processing delays caused by errors or omissions.
- Conducted thorough background checks to prevent fraudulent activities.
- Streamlined application processes, enhancing client satisfaction.
- Monitored changing immigration rules, ensuring compliance throughout all stages.
- Facilitated client understanding of visa requirements to reduce application submission errors.
- Covered flexible hours, including nights, weekends, and bank holidays.
- Delivered tasks efficiently under tight deadlines.
- Prepared detailed reports using Microsoft Office tools to support strategic planning.
Front of house team member
Cake Box
Milton Keynes, Buckinghamshire
10.2023 - 01.2025
- Greeted guests upon arrival, fostering a welcoming atmosphere.
- Checked guest satisfaction regularly, addressing issues swiftly.
- Maintained cleanliness and organisation in work areas to enhance team success.
- Performed physical inventory counts, reconciling discrepancies with reports.
- Conducted regular inventory checks to minimise stock count discrepancies.
- Ensured optimal stock levels through weekly inspections and timely orders.
- Prepared incoming online orders accurately for collection.
- Monitored F&B supply levels consistently, reordering low-stock items promptly.
Business development intern
International Business Times UK
Canary wharf , City of London
02.2024 - 05.2024
- Conducted competitive analysis to identify lucrative markets, expanding customer base significantly.
- Enhanced client retention through outstanding customer service.
- Streamlined contact management by managing the company's CRM system.
- Oversaw daily operations to ensure high productivity levels.
- Mastered product details and key selling points for improved sales pitching.
- Refined pitching skills through rigorous practice sessions under coach guidance.
Contact Center Associate
Dynamed Health Care Services
Ernakulam , India
01.2023 - 08.2023
- Executed daily duties with accuracy and efficiency.
- Adapted to flexible hours, including nights, weekends, and bank holidays.
- Rapidly acquired new skills, enhancing overall productivity.
- Completed tasks within tight deadlines consistently.
- Promoted a positive company image through respectful conflict resolution.
- Handled complaints professionally, ensuring timely and effective solutions.
- Responded to over 50 customer queries daily across various channels.
- Guided customers in understanding complex insurance policies effectively.
Customer service associate
Sutherland Global Service
Kochi , India
04.2021 - 12.2022
- Demonstrated excellent listening skills to enhance understanding of customer needs.
- Delivered exceptional service, securing repeat business from satisfied customers.
- Collaborated with sales team to communicate product changes and updates effectively.
- Maintained awareness of industry trends to better align with customer preferences.
- Executed tasks efficiently under tight deadlines.
- Compiled reports, offering detailed insights into operational performance.
- Established strong relationships with freight partners to ensure reliable service levels.
Education
Master of Science - Professional Accounting
University of East London
London 09.2023 - 09.2024
Bachelor of Commerce - Accounting and Tax
University of Madras
Chennai India 06.2018 - 06.2021
PG Diploma - Business Analytics
WPU Incorporation with KPMG
India 09.2022 - 03.2023
Skills
- Time and task prioritisation
- GAAP proficiencies
- Corporate and business law
- Variance Analysis
- Customer Service
- ACCA Student
- Attention to Detail
- Time management skills
- Work under pressure
- Problem-solving
- Communication skills
- Strategic planning
- Knowledge of IFRS and IAS Standards
Certification
GCC VAT Procedures
Mavensmark Ltd UAE
Timeline
Operations officer
VFS Global
02.2025 - Current
Business development intern
International Business Times UK
02.2024 - 05.2024
Front of house team member
Cake Box
10.2023 - 01.2025
Master of Science - Professional Accounting
University of East London
09.2023 - 09.2024
Contact Center Associate
Dynamed Health Care Services
01.2023 - 08.2023
PG Diploma - Business Analytics
WPU Incorporation with KPMG
09.2022 - 03.2023
Customer service associate
Sutherland Global Service
04.2021 - 12.2022
Bachelor of Commerce - Accounting and Tax
University of Madras
06.2018 - 06.2021
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