Jiya Shah

• Completed commissioned artwork for clients, tailoring designs to individual requests
• Communicated with clients to understand requirements and incorporate feedback
• Demonstrated strong time-management and organisation, completing artwork within agreed timeframes
• Managed work independently, ensuring work met client expectations

• Conducted independent audiology clinics, managing patient appointments and completing full hearing assessments
• Performed otoscopy, PTA, tympanometry and REMs according to BSA standards
• Interpreted and communicated audiological test results to patients, relatives and carers
• Delivered patient centred care, adapting communication for individuals with hearing difficulties or additional needs
• Developed tailored treatment plans with the consideration of individual needs and goals.
• Worked collaboratively with ENT, speech and language therapists and other healthcare professionals to co-ordinate patient care and ensure appropriate referrals

• Worked under guidance of pharmacist to prepare compounds and dispense medications.
• Stored drugs in line with temperature and security requirements.
• Maintained detailed patient records with lists of medications and key personal details.
• Printed prescription labels with accurate patient, contents and dosage advice.
• Made Royal Mail labels ensuring accuracy and compliance

• Built positive customer rapport through friendly, professional communication.
• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Assisted customers with varying questions using product knowledge and service expertise.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
• Completed opening and closing procedures each day.
• Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.

Through my school I completed a week placement at a law firm where I was given the opportunity to observe and work in a professional setting which included:

• Drafting and submitting legal documents to senior staff for review and approval.
• Managing client files with highest levels of confidentiality and discretion.
• Recording detailed notes from client and witness interviews for further investigation.
• Observing criminal cases in Magistrates and Crown court.