Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jivi Nirsimloo

L'Esperance, Quartier-Militaire

Summary

Troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

11
11
years of professional experience

Work History

Technical Support Specialist

Orange Business
04.2018 - Current
  • Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
  • Troubleshoot issues including connectivity problems, , or complete outages effectively restoring service functionality promptly.
  • Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships.
  • Reduced response time with effective communication skills, ensuring customers received prompt assistance.
  • Trained new hires on technical support procedures, contributing to overall team success and performance improvement.
  • Collaborated with different entities to escalate and address customer inquiries or technical issues.
  • Liaising with vendors for replacement of video equipments to resolve advanced problems.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Insurance Salesperson

Swan Insurance
01.2013 - 11.2013
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines.

Education

Bachelor of Science - Web & Multimedia Development

University of Mauritius
Mauritius
09.2017

Skills

  • Technical Troubleshooting
  • Remote Diagnostics & Support
  • Incident Management
  • Software Installation
  • Ticket management
  • Customer service expert
  • Videoconferencing
  • Problem-Solving
  • Organizational Skills

Languages

Creole
Native language
French
Upper intermediate
B2
English
Upper intermediate
B2

Timeline

Technical Support Specialist

Orange Business
04.2018 - Current

Insurance Salesperson

Swan Insurance
01.2013 - 11.2013

Bachelor of Science - Web & Multimedia Development

University of Mauritius

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Jivi Nirsimloo