JITKA NEMCOVA

Transitioned from cleaner role to support father following multiple organ failure, facilitating his return home from Penbury hospital

• Adhered strictly to company policies regarding correct use of chemicals, reducing potential health risks.
• Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.

• Completed deep cleaning of kitchen and boarding house rooms and bathrooms.
• Organised cupboards and wardrobes to enhance orderliness in the house.
• Ensured spotless and tidy environment by performing comprehensive house cleaning tasks.
• Created welcoming atmosphere with regular dusting and vacuuming of rooms.

• Created friendly, welcoming atmosphere to encourage positive guest experience in restaurant of 80 guests capacity.
• Monitored food distribution, verified guidelines for special diets, delivered meals to recipients quickly answering any enquiries efficiently.

• Warmly greeted guests upon arrival remembering loyal guests to accommodate their specific preferences
• Facilitated smooth flow of service by effectively coordinating service with other wait staff, hosts and kitchen staff.

• Maintained compliance with pool policies and procedures, offering suggestions to staff to maximize safety awareness
• Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.

• Assisted in preparation of weddings and special functions.

• Ensuring smooth and efficient running of the production team to hit sales targets.

• Delivered in-depth training to customer-facing staff, promoting strong service performance
• Responsible for keeping menus up to date, coordinating staff, booking system, food deliveries and stepping in other responsibilities in the manager’s absence.

• Facilitated seamless guest experience by considering personal preferences unique to each guest
• Handled complaints calmly, taking corrective action and following up on resolution.

• Trained catering staff to develop their delivery techniques, leading to improved kitchen efficiency and service speed
• Maintained high standards of food hygiene through regular checks of fridge and freezer temperatures.