JITHU KRISHNA KOLLETH SHAJI

• Spearheading operations, business development, and strategic growth of GreenSpark Solar, renewable energy company focused on solar panel installations and sustainable energy solutions.
• Overseeing project execution, vendor partnerships, and customer relations to ensure high-quality solar solutions for residential, commercial, and industrial clients.
• Collaborating with business partner to drive innovation, expand market reach, and promote clean energy adoption in India.
• Managed all financial aspects of operations, including budget preparation and P&L management.
• Led team meetings to improve communication and collaboration.
• Developed business plan to attract outside investors, securing £30000 in additional capital.

• Audited calls and service levels to maintain high standards.
• Utilised CRM software proficiently, streamlining complaint handling process.
• Conducted customer surveys to gather feedback on service experience improvement.
• Built lasting relationships with regular customers, fostering brand loyalty.
• Coordinated with other departments for efficient problem resolution.
• Improved customer satisfaction by addressing and resolving complaints swiftly.
• Provided professional and helpful support to new and existing clients.
• Kept up-to-date with company policies, ensuring correct information was given at all times.

• Exceptional Customer Service: Consistently provided outstanding service, resulting in positive feedback
• Casino Game Expertise: Mastered the rules and operations of various casino games, ensuring fair play and an engaging experience
• Fraud Prevention: Demonstrated meticulous attention to detail, effectively preventing and identifying fraudulent activities
• High-Pressure Performance: Thrived in a demanding environment, maintaining composure and professionalism
• Teamwork: Worked seamlessly with colleagues to ensure smooth casino operations and a cohesive work environment
• Financial Management: Managed large sums of money accurately and efficiently, demonstrating trustworthiness and financial skill

• Developed and implemented a solution for transferring waste heat from a landfill system to a nearby greenhouse, reducing energy costs by 90%, by showcasing project management and technical

problem-solving skills.

• Conducted extensive research and collaborated with Suez UK, ensuring alignment on project goals

and deliverables through multiple site visits to the Seghill Landfill Plant.

• Coordinated and led stakeholder meetings, enhancing communication and engagement, successfully

reducing energy costs by 90%.

• Calculated values for structural engineering failures and determined how to safely handle affected zones.
• Learnt to complete and file workplace documentation.
• Executed reliability prediction analysis and failure mode and effects analysis.
• Handled confidential information responsibly, maintaining professional integrity at all times.
• Applied engineering expertise toward development and optimisation of fertilizing products.