Jithin Jose Kuruthukulagarakoola
Saint Neots,Cambridgeshire
Summary
Collaborative Equality and Inclusion Manager with talent for creating and maintaining positive and inclusive cultures. Strong communicator with skill to build relationships with all levels of organisation and lead diversity and inclusion initiatives across multiple departments.
Respected Prison Officer with exceptional communication and teamwork abilities offers experience in wing management. Resilient, patient and proactive for responsive staff and offender support. Calm under pressure to maintain safe, secure environments.
Dynamic Fast Food and Hotel Manager skilled in developing and training teams, effectively controlling cost, achieving targeted revenue and high guest satisfaction ratings in competitive environments. Expert communicator, passionate about fostering a positive and result oriented team culture. Natural leader committed to excellence in service. A competent hospitality professional with a proven track record of successfully running hotel and restaurant operations, keen to work with a progressive company which can capitalise on my competencies, skills, education and experience. Respected Prison Officer with exceptional communication and teamwork abilities offers experience in wing management. Resilient, patient and proactive for responsive staff and offender support. Calm under pressure to maintain safe, secure environments.
Overview
15
15
years of professional experience
Work history
Diversity and Inclusion manager
HMP Bedford
Bedford, Bedfordshire
2023.10 - Current
- Researched, applied and promoted diversity initiatives and shared best practices with staff.
- Championed changes within organisations and communities through awareness campaigns.
- Employed data and metrics to inform diversity and inclusion policy development.
- Revised and updated communication to remove discriminatory language or statements.
- Compiled reports to showcase equality and inclusion disparities within companies.
- Disbursed advice, guidance and support on equality and inclusion issues.
- Addressed complaints and guided complainants on next steps in resolving problems for eg: DIRF, Comp 1/2.
- Scheduled training to boost employees' communication abilities and team spirit.
- Designed and implemented policies to address challenges faced by minority groups.
- Assessed community needs and promoted cohesion to attain diversity and inclusion.
- Mentored and trained staff on equality and inclusion issues, tools and practices.
- Liaised with stakeholders in promoting equality, inclusion and diversity programs within organisations.
- Implemented systems for reporting incidents of discrimination for investigation and intervention.
- Trained hiring managers on selection, management and retention of diverse staff.
- Liaised with community groups and organisations to organise diversity campaigns and events.
- Organised events and campaigns to raise awareness and celebrate diversity.
- Helped develop and refine tools, frameworks and resources for promoting inclusion in company activities.
Prison officer
HMP Bedford
Bedford, Central Bedfordshire
2021.09 - 2023.10
- Organised and distributed clothing, reading material, toiletries and specialised items.
- Kept accurate and timely data in prisoner records and carried out other administrative duties.
- Acted as professional role model to other staff and those within prison care.
- Managed prisoner grievances and complaints to conclusion or upward referral.
- Supported offender development programmes, encouraging participation in educational and extra curricular activities to promote positive outcomes upon release.
- Performed thorough searches of prisoners and cells to reduce contraband items.
- Received, inducted and discharged prisoners following established procedures.
- Supported offenders with rehabilitation programmes for positive prisoner outcomes and optimum public safety.
- Performed internal and external escort duties of prisoners with meticulous attention to detail to avoid incidents.
- Built respectful but assertive relationships with prisoners, utilising innate negotiation abilities to maintain peace and promote positive environments.
- Expertly communicated with people from diverse backgrounds to provide best-possible safe, secure prison care.
- Identified vulnerable people in custody and handled instances of self-harmin accordance with SPS Talk To Me protocols.
- Diligently supervised prisoners throughout shifts including during meal times, recreation periods, sport and work assignments.
- Established meaningful working relationships to encourage positive approach to rehabilitation and personal development.
- Worked with partners and stakeholders to optimise outcomes for individuals in custody.
- Anticipated misconduct and misbehaviour of prisoners to maintain control, discipline and security within correctional centres.
- Resolved incidents calmly, maintaining best-possible safety and security of prison staff and offenders.
Hotel Manager
Kings Hotel
High Wycombe
2017.03 - 2020.10
- Ensure hotel premises are clean, tidy, and ambient enough to receive and tend guests
- Monitor the coordination between the different parts of a hotel to ensure smooth and efficient operations
- Conduct assessments to review customer satisfaction and service recovery process
- Oversee the hiring, orienting, and training of hotel staff to ensure maximum revenue for management
- Establish communication channels to interact with customers in order to obtain their feedback and assist with the resolution of problems
- Organize training programs to enhance the job skills and performance of hotel staffs
- Monitor the accounts receivable, accounts payable, and purchase requisitions of each hotel department
- Inspect hotel stores to check available stock and determine the need for stocking
- Liaise with the marketing staff to develop and implement strategies for growing the business
- Hire contractors and deal with vendors to ensure provision of high quality products and services
- Schedule work shifts and tasks to hotel staff according to their speciality
- Contact clients to schedule and plan the details of an event or conference
- Set and adjust the rates for different services according to their quality level.
Hotel Manager
Tree Hotel at Iffley
Oxford
2014.10 - 2017.01
- Managing the daily operations of the property to assure optimum performance and continuous improvement in the service standards
- Training and coaching employees on regular basis and also ensuring high level of motivation to enable them to reach their true potential
- Maximising profits by up selling and cross selling
- Controlling cost by tracking and removing wastages from processes
- Responsible for the preparation of budgets and forecasts for the property to enable proper planning and optimum utilisation of resources
- Take regular feedback from guests, generate and implement new process improvement ideas to increase satisfaction levels
- This is evident from the positive ratings on Trip advisor site which is on an average 4.5 out of 5
- Working close with the head chef in getting the menu revamped on regular basis based on feedback from the guests and market research
- Achieved 2 AA rosette for Culinary excellence for the Restaurant in year 2015
- Improving Public relations within the local community to build a clientèle
- Collaborating with local charitable organisations to raise funds and create awareness; Children In Need and Footsteps
- Working close with the head housekeeper to maintain the standards throughout the restaurant, pub and hotel.
Deputy Manager
Pizza Hut
Oxford
2011.05 - 2014.10
- Promptly and empathetically handle guest concerns and complaints
- Maintained high standards of customer service during high volume fast paced operations
- Built loyal clientele through friendly interaction and consistent appreciation
- Cross trained and coordinated scheduling with team member to ensure seamless service
- Assemble food orders while maintaining appropriate portion control
- Prepare speciality foods such as Pizzas and Sandwiches following specific methods that require quick prep time
- Followed Food Safety Procedures according to company policies, Health and Sanitation regulations
- Strictly followed all Cash security, Inventory and Labour policies and procedures
- Maintain Clean and Safe Environment including Kitchen, Bathrooms, Building, Exterior Parking, Dumb stairs and Sidewalks
- Maintained a tight Cost of Labour, Cost of Sales and focused in increasing company's revenue.
Guest Service Valet, ITC Hotel the Maratha, Collections
Mumbai
2008.10 - 2010.10
- Consistently provide friendly guest service and heartfelt hospitality
- Demonstrated integrity and honesty while interacting with Guest, Team members and Managers
- Answered Department telephone calls within 3 rings using correct salutation and telephone etiquette
- Promoted the hotel brand through Companies policy and WOW standards
- Recommended top dining and entertainment options for guests in Mumbai.
Education
BSc - Catering Science and Hotel ManagementNehru
Arts Science and College,University of Bharathiyar
Tamil NaduMBA - International Management
Magna Carta College (University of Wales)
OxfordSkills
- Customer oriented
- Accustomed to shift work
- Quick learner
- Skilled up-seller
- Organised Multi-tasked
- 5 star hotel experience
- Friendly and helpful
- Food and Beverage Services
- Restaurant Operations
- Natural Leader
- Team Building
- Dispute resolution
- Hiring and training
- Excel proficiency
Accomplishments
- Won ‘Employee of the Month' award each month for four months in a row
- CERTIFICATIONS
- For demonstrating the skills needed to successfully complete CHAMPS Action, Planning Role of Manager, Team Member Staffing and Retention and Marketing Training
- (2013)
- For successfully completing The Leading Shift Programme conducted by Pizza Hut UK LTD
- (2013)
- Successfully completed the First Aid Training on behalf of Pizzahut UK Ltd.(2012)
- For successfully completing French Wine training session conducted on the behalf of French Ministry of Food,Agriculture and Fisheries
- (2010)
- Place: St. Neots, UK.
Languages
English
Fluent
Hindi
Native
Malayalam
Native
Tamil
Advanced
Urdu
Advanced
Punjabi
Intermediate
Timeline
Diversity and Inclusion manager
HMP Bedford
2023.10 - Current
Prison officer
HMP Bedford
2021.09 - 2023.10
Hotel Manager
Kings Hotel
2017.03 - 2020.10
Hotel Manager
Tree Hotel at Iffley
2014.10 - 2017.01
Deputy Manager
Pizza Hut
2011.05 - 2014.10
Guest Service Valet, ITC Hotel the Maratha, Collections
2008.10 - 2010.10
BSc - Catering Science and Hotel ManagementNehru
Arts Science and College,University of Bharathiyar
MBA - International Management
Magna Carta College (University of Wales)