Jitender Singh Mahi
London
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Skyway
08.2021 - 12.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Industrial Trainee
Clark Inn
01.2019 - 07.2021
- Take orders for food and beverages from the guest.
- Give full satisfaction to the guest with food and beverage service.
- Handled the restaurant front desk.
- Handled the all chacks and payment details of the restaurant.
Trainee Waiter
Hyatt Regency
04.2020 - 09.2020
- Increased sales significantly by upselling higher-end products to customers.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Balanced multiple tables simultaneously while delivering efficient service for an enjoyable dining experience.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Education
MA Luxury Hospitality Management - Hospitality
University of West London
Ealing Broadway Bachelor Of Hotel Management And Catering Technology - Hospitality
Lovely Professional University
Jalandher 08.2018
Senior Secondary - Commerce
Kendriya Vidhayala
Bhusawal, India05.2014
Diploma In Microsoft Office And PCA - Computer And Information Sciences
Skyway Computer Education
Jagraon 03.2012
Secondary School - C.B.S.E
Kendriya Vidhayala
New Delhi03.2011
Skills
- Interpersonal Relations
- Team collaboration
- Conflict resolution
- Front office management
- Customer assistance and interaction
- High efficiency
Languages
English
Advanced (C1)
Timeline
Assistant Manager
Skyway
08.2021 - 12.2023
Trainee Waiter
Hyatt Regency
04.2020 - 09.2020
Industrial Trainee
Clark Inn
01.2019 - 07.2021
MA Luxury Hospitality Management - Hospitality
University of West London
Bachelor Of Hotel Management And Catering Technology - Hospitality
Lovely Professional University
Senior Secondary - Commerce
Kendriya Vidhayala
Diploma In Microsoft Office And PCA - Computer And Information Sciences
Skyway Computer Education
Secondary School - C.B.S.E
Kendriya Vidhayala
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