Summary
Overview
Work History
Education
Skills
HOBBIES
Timeline
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JISSO XAVIOUR

shift manager
LONDON

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Shift Manager

Mc Donald's
LONDON
01.2022 - Current
  • Excelled in every store position and regularly backed up front-line staff.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Trained and mentored new employees to maximize team performance.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Tracked receipts, employee hours, and inventory movements.

Sales Associate

ZARA
LEEDS
04.2020 - 10.2021
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

Sales Associate

HYUNDAI MOTORS
KERALA
03.2019 - 11.2019
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Education

MBA - Business Administration And Management

LEEDS BECKETT UNIVERSITY
LEEDS,UNITED KINGDOM
08.2021

Master of Science - Physics

NIRMALAGIRI COLLEGE
KERALA,INDIA
06.2016

Bachelor of Science - PHYSICS

NIRMALAGIRI COLLEGE
KERALA
05.2014

Skills

  • Payment Processing
  • Cash Handling
  • Verbal and Written Communication
  • Opening and Closing Procedures
  • Accurate Money Handling
  • Cash Drawer Balancing
  • Performance Motivation
  • Food Safety and Sanitation
  • Staff Training and Onboarding
  • Customer Experience Management

HOBBIES

LISTENING TO MUSIC

WATCHING FOOTBALL GAMES

Timeline

Shift Manager

Mc Donald's
01.2022 - Current

Sales Associate

ZARA
04.2020 - 10.2021

Sales Associate

HYUNDAI MOTORS
03.2019 - 11.2019

MBA - Business Administration And Management

LEEDS BECKETT UNIVERSITY

Master of Science - Physics

NIRMALAGIRI COLLEGE

Bachelor of Science - PHYSICS

NIRMALAGIRI COLLEGE

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