JISHNU V.G
Cherthala,India
Summary
Dedicated professional with expertise in customer relationship management, complaint resolution, and call handling. Proficient in CRM tools such as Salesforce, Freshdesk, and Zendesk, with strong skills in communication, problem-solving, and team collaboration. Demonstrates adaptability to shift work and flexibility in task assignments. Skilled in Microsoft Office Suite and warehouse management systems, with a solid understanding of stock rotation and barcode technology. Committed to enhancing customer retention through effective time management and multitasking.
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work history
Warehouse Operator
Boughey Distribution Ltd
2024.01 - 2026.03
- - Handle picking, packing, and dispatch operations in a high-volume logistics warehouse.
- - Maintain inventory accuracy using warehouse management systems (WMS).
- - Follow safety standards and support efficient order fulfillment processes.
Healthcare Assistant
L&M Healthcare
2023.08 - 2024.01
- - Provided personal care and emotional support to elderly residents.
- - Maintained accurate care documentation and communicated with healthcare teams.
Subject Matter Expert – Banking Operations
FedServ (Federal Bank Operations & Services Ltd)
2020.01 - 2023.01
- - Led a team managing inbound banking queries and escalations.
- - Assisted customers with transaction issues and complex service requests.
- - Trained new agents and ensured service quality standards.
Customer Relationship Officer
Eben Telecom Pvt Ltd
Cochin
2018.08 - 2020.12
- - Handled telecom service inquiries, billing issues, and complaint resolution.
- - Maintained customer interaction records using CRM systems.
Customer Care Executive
Mobily Infotech Pvt Ltd
2016.01 - 2017.11
- - Managed high call volumes related to mobile services and technical issues.
- - Resolved customer complaints while meeting call quality metrics.
Education
Bachelor of Business Administration (BBA) -
Periyar University
Salem, India 2013.01 - 2016.01
Skills
- Customer Relationship Management, Complaint Resolution, Call Handling, Customer Retention, Problem Solving, Team Collaboration, Communication Skills, Time Management, Multitasking
- Microsoft Excel, Microsoft Word, Microsoft PowerPoint, CRM Tools (Salesforce, Freshdesk, Zendesk), Warehouse Management Systems (WMS), Email & Office Tools
- Adaptable to shift work
- Basic maths competency
- Barcode technology usage
- Stock rotation mastery
- Flexible in task assignments
- Risk Assessments
LANGUAGES
English, Hindi, Kannada, Malayalam
Affiliations
- Travelling and cultural exploration, Learning new languages, Team sports, Volunteering
Timeline
Warehouse Operator
Boughey Distribution Ltd
2024.01 - 2026.03
Healthcare Assistant
L&M Healthcare
2023.08 - 2024.01
Subject Matter Expert – Banking Operations
FedServ (Federal Bank Operations & Services Ltd)
2020.01 - 2023.01
Customer Relationship Officer
Eben Telecom Pvt Ltd
2018.08 - 2020.12
Customer Care Executive
Mobily Infotech Pvt Ltd
2016.01 - 2017.11
Bachelor of Business Administration (BBA) -
Periyar University
2013.01 - 2016.01