Jiro Pinga
London,City of London
Summary
Experienced barista with 6 years in high-end cafés, skilled in customer service, upselling products, and staff training. Adept at multitasking and problem-solving, with a strong focus on client satisfaction. Seeking to leverage these skills in a new, dynamic role.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Barista/Sales Associate
Carpo
London
02.2024 - Current
- Increased sales by implementing successful upselling strategy
- Contributed to Cafe's upscale branding and customer experience
Coffee barista
Artigiano
London
10.2023 - 01.2024
- Built and nurtured customer loyalty by remembering personal preferences.
- Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
Coffee Barista
Houston & Hawkes
Stevenage, Hertfordshire
06.2023 - 09.2023
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
Supervisor leader
Starbucks
Stevenage, Hertfordshire
07.2022 - 05.2023
- Reduced workplace conflicts through effective communication and negotiation skills.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Trained new hires and set up mentoring relationships to drive team performance
Coffee Barista
Starbucks Coffee
Stevenage, Hertfordshire
07.2021 - 06.2022
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
Coffee Barista
Esquires Coffee
Stevenage, Hertfordshire
03.2019 - 09.2020
- Presented clear understanding of hospitality and customer service
- Developed and demonstrated skillful and creative latte art to catch customers' eyes.
Education
Psychology
University of West London
London 09.2022 - 07.2024
NVQ Level 3 - Public Services Level 3
North Hertfordshire Hitchin College
Hitchin, HRT07.2020
GCSE -
John Henry Newman
Stevenage, HRT07.2018
Skills
- Teamwork and collaboration
- Strong communication skills
- Latte art
- New staff training
- Up-selling
- Efficient under pressure
- Proficient in MS Office
Timeline
Barista/Sales Associate
Carpo
02.2024 - Current
Coffee barista
Artigiano
10.2023 - 01.2024
Coffee Barista
Houston & Hawkes
06.2023 - 09.2023
Psychology
University of West London
09.2022 - 07.2024
Supervisor leader
Starbucks
07.2022 - 05.2023
Coffee Barista
Starbucks Coffee
07.2021 - 06.2022
Coffee Barista
Esquires Coffee
03.2019 - 09.2020
NVQ Level 3 - Public Services Level 3
North Hertfordshire Hitchin College
GCSE -
John Henry Newman
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