JINU BABY
Harrogate,North Yorkshire
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
6
6
years of professional experience
Work history
System support engineer
Active edu
Bangalore , India
2021.07 - 2023.10
- Acted as reliable Subject Matter Expert (SME) by providing prompt and accurate expertise to other support agents.
- Evolved and documented detailed software testing plans to suit business needs.
- Referred to internal knowledge base to quickly locate and apply up-to-date troubleshooting steps.
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Identified bugs, risks and anomalies, applying action to prevent reoccurrence.
- Delivered complete set-up assistance for networking systems, IP phone equiment and related IT gear.
- Asked customer targeted diagnostic questions for speedy root cause analysis.
Junior sales executive
Teamspace Financial Services Pvt Ltd
Kottayam , India
2018.01 - 2021.05
- Analysed industry and competitor trends to enhance sales strategy.
- Increased new business through strategic networking and cold calling.
- Maintained expert product knowledge for persuasive, reliable customer guidance.
- Tracked customer satisfaction rates and resolved reported complaints.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Proactively contacted prospective customers to increase sales.
Education
Bachelor of Science - Electronics and Communication Engineering
J P College of Engineering
India 05/2011 - 04/2017
Certificate of Higher Education - Biology Science
St Johns HSS Kozhuvanal
India 07/2009 - 03/2011
Skills
- Software diagnosis
- Network infrastructure optimisation
- Desktop support
- Customer support needs assessment
- Public relations
- Communication skills
- Leadership
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
System support engineer
Active edu
2021.07 - 2023.10
Junior sales executive
Teamspace Financial Services Pvt Ltd
2018.01 - 2021.05
Bachelor of Science - Electronics and Communication Engineering
J P College of Engineering
05/2011 - 04/2017
Certificate of Higher Education - Biology Science
St Johns HSS Kozhuvanal
07/2009 - 03/2011