Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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JINGYI LIANG

EDINBURGH

Summary

Bilingual Master's student in Comparative Public Policy at the University of Edinburgh with strong experience in customer-facing roles, PR coordination, and bilingual communication. Adaptable, detail-oriented, and confident in managing client needs and problem-solving in dynamic environments.

Overview

3
3
years of professional experience

Work History

Customer Service Intern

HuoLong Textile
Yiwu
05.2024 - 09.2024
  • Engaged with 50+ new and returning customers daily, offering tea and personalized product recommendations
  • Liaised between factory and clients, coordinating order production schedules and delivery logistics
  • Managed official WeChat account, resolved product quality concerns, and maintained customer satisfaction
  • Operated brand presence on TikTok and Xiaohongshu (RED), promoting new products and increasing customer retention

Sociology Teaching Intern

Cuyuan Middle School
Hangzhou
09.2023 - 12.2023
  • Delivered 12+ class sessions and supported lesson design for two student groups
  • Communicated regularly with students and parents to identify academic and emotional needs
  • Collaborated with fellow interns to exchange teaching strategies and improve classroom delivery

Head of New Media

Student Arts Association
Hangzhou
06.2021 - 09.2022
  • Led content creation for the official WeChat account, growing followers by 2,700+ within one year
  • Co-produced the 2021 graduation video, assigning tasks within the media team and coordinating externally with students and staff
  • Produced visually engaging and structured communication materials using Microsoft Word and related tools

Education

Master of Science - Comparative Public Policy

The University of Edinburgh
Edinburgh
09.2024 -

Bachelor of Science - Education

Hangzhou Normal University
Hangzhou, China
09.2020 - 07.2024

Skills

  • Languages: Mandarin Chinese (Native), English (Fluent; PTE 82), Standard Mandarin (Level 2-A)
  • Software: Microsoft Office (Word, Excel, PowerPoint), Adobe Premiere Pro
  • Skills: Social media response handling, cordial and professional communication

Affiliations

  • Photography, digital content curation, running

Timeline

Master of Science - Comparative Public Policy

The University of Edinburgh
09.2024 -

Customer Service Intern

HuoLong Textile
05.2024 - 09.2024

Sociology Teaching Intern

Cuyuan Middle School
09.2023 - 12.2023

Head of New Media

Student Arts Association
06.2021 - 09.2022

Bachelor of Science - Education

Hangzhou Normal University
09.2020 - 07.2024

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