Jimmy Oluwayomi
Sheffield,SHF
Summary
Versatile hospitality professional with a strong background in premium lounge operations. Proven track record of delivering world-class customer experiences through efficient service, meticulous facility management, and proactive issue resolution. Backed by a solid foundation in customer service, known for exceptional interpersonal skills, flexibility, and a commitment to excellence. Eager to contribute a customer-centric mindset to enhance the guest experience.
Overview
11
11
years of professional experience
Work history
Customer service representative
Nabtech Limited
Barnsley
03.2023 - Current
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers with varying questions using product knowledge and service expertise.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Adhered strictly to policies and procedures for continued company compliance.
- Boosted monthly sales revenue by skillfully promoting diverse product and service options.
- Boosted monthly sales revenue by skillfully promoting diverse product and service options.
Customer service officer
Wema Bank Plc
Ondo State, Nigeria
01.2016 - 01.2023
- Participated in meetings to discuss goals and sales target.
- Registered customer information to maintain accurate records.
- Responded to customer queries and provided excellent customer service.
- Engaged in team-building activities to build rapport with staff.
- Kept client and company files safely stored on CRM system to comply with confidentiality
laws and regulations. - Maintained excellent customer satisfaction by offering friendly, helpful and informative
customer service. - Communicated with customers through phone calls, online chats and emails to assess
customer needs and provide solutions. - Kept strong knowledge of company rules and policies to address returns, faulty products
and delayed delivery issues. - Kept strong knowledge of product range details to efficiently answer customer questions.
Lounge manager
Golden Jewell Ltd
, Nigeria
04.2013 - 12.2015
- Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
- Provided a warm meet and greet service to Lounge users, ensuring a world-class level of customer service.
- Maintained Lounge facilities to high standards, conducting daily, weekly, and monthly checks, reporting and resolving discrepancies promptly.
- Managed accurate records of Lounge customers, handling direct bookings, reconciling payments, and maintaining a customer database.
- Conducted monetary transactions for direct bookings, handling credit/debit cards and cash, ensuring accurate reconciliation.
- Maintained stock levels, date and rotation, replenished food and beverage buffet service.
- Provided business services such as fax, computer access, and printing for guests, performing 'back of house' duties during catering staff absence.
Education
Master of Science - International Business Management
Sheffield Hallam University
Sheffield04.2024
Bachelor of Science - Business Administration
Achievers University
Ondo, Nigeria10.2016
Skills
- Sales enquiry handling
- Strong customer service orientation
- Relationship-building
- Product disposal
- Complaint resolution
- Adaptive team player
- Proven ability to work on own initiative, building solid relationships internally and externally
- Solid background in hospitality and service sectors with a proven track record of high-end delivery
- System implementation
- Customer sales support
- Strategic sales knowledge
- Multi-line phone talent
- Administrative support
- Outstanding customer service
- Complaint handling
- Top sales performer
- Professional demeanour
- Creative problem solving
- Fleet management
Timeline
Customer service representative
Nabtech Limited
03.2023 - Current
Customer service officer
Wema Bank Plc
01.2016 - 01.2023
Lounge manager
Golden Jewell Ltd
04.2013 - 12.2015
Master of Science - International Business Management
Sheffield Hallam University
Bachelor of Science - Business Administration
Achievers University
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