Jimmy Kassa
Dagenham,Essex
Summary
Accomplished professional with extensive expertise in operating systems, customer support, and hardware troubleshooting. Proficient in OS troubleshooting, mobile devices servicing, and equipment maintenance. Adept at VMware support and Microsoft Office applications. Skilled in front-end development using JavaScript, HTML, and CSS. Committed to leveraging technical skills to enhance operational efficiency and deliver exceptional service.
Overview
8
8
years of professional experience
Work History
Customer Service Officer/Repair Technician
Globalunited Telecoms ltd
Dagenham, Essex
07.2017 - Current
- Organised work schedule efficiently, prioritising urgent tasks.
- Demonstrated ability to troubleshoot failures in high-pressure situations.
- Installed hardware and software systems for optimal operational efficiency.
- Met daily targets by efficiently managing workload within set timelines.
- Managed difficult customer situations for maintaining company reputation.
Graduate research intern
Olsights ltd
Brentford, Ealing
07.2021 - 12.2021
- Compiled data for easy interpretation and presentation.
- Collaborated effectively with team to achieve research goals.
- Enhanced overall productivity by actively participating in problem-solving activities.
- Conducted extensive research to improve understanding of project objectives.
Education
Bachelor of Science - Computer Science
University of West London
BTEC diploma - Computer Science
Redbridge College
GCSEs -
Jorichardson Community School
Skills
- Operating systems expertise
- Customer support
- Hardware troubleshooting
- OS troubleshooting
- Mobile devices servicing
- Equipment Maintenance
- VMware Support
- Microsoft Office adept
- Front-end development(JS, HTML, CSS)
Personal Information
Custom
/2015,/2017,/2015,/2020,/2017
Affiliations
- Books
- Cooking
- Sports
References
References available upon request.
Timeline
Graduate research intern
Olsights ltd
07.2021 - 12.2021
Customer Service Officer/Repair Technician
Globalunited Telecoms ltd
07.2017 - Current
BTEC diploma - Computer Science
Redbridge College
Bachelor of Science - Computer Science
University of West London
GCSEs -
Jorichardson Community School
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