Jim Robertson

• Directed operations of 24 Volkswagen dealerships, including 6 commercial locations, aligning activities with corporate goals.
• Implemented comprehensive sales strategies to drive revenue growth across all dealerships.
• Improved Aftersales service efficiency and profitability by implementing industry best practices.
• Partnered with financial leadership to formulate budgets and assess financial performance against profitability targets.
• Mentored dealership managers, fostering commitment to excellence and ongoing development.
• Fostered culture of excellence through high standards of service delivery across every outlet.
• Worked closely with department heads for better understanding of overall business structure and inter-departmental collaboration needs.

• Oversaw UK operations for 12 Mercedes Benz dealerships, managing all business functions and fleet operations.
• Developed strategic plans to drive revenue growth while ensuring compliance with manufacturer guidelines.
• Implemented targeted initiatives to enhance customer satisfaction and align with operational goals.
• Increased customer reputation score by over 15%.
• Achieved highest Return on Sales (ROS) on MBUK Scorecard in 2021 and 2022

Directed sales division across 17 Mercedes Benz outlets, achieving annual turnover exceeding £1 billion.

• Formulated strategies that enhanced operational performance and strengthened customer relationships.
• Managed multi-tiered budgets across all outlets to optimise financial resources.
• Ensured compliance with corporate identity and standards throughout all operations.
• Managed diverse teams to meet organisational objectives and fostered positive work environment for employee retention.

• Oversaw 10 Mercedes Benz outlets and 3 smart facilities, achieving annual turnover exceeding £400 million.
• Lead teams to streamline operations through innovative strategies.
• Fostered positive work environment, increased employee morale.
• Coordinated large scale projects with successful outcomes and Implemented operational changes that enhanced overall efficiency.
• Implemented 4-day working week in Aftersales, increasing capacity.
• Increased profitability by over £4 million within 18 months
• Attained upper quartile position in MB Scorecard.

• Managed five dealerships, generating annual turnover exceeding £110 million.
• Identified and capitalised on market growth opportunities to enhance profitability.
• Lead teams to streamline operations through implementation of innovative strategies.
• Facilitated strategic planning sessions to align with corporate objectives.
• Championed change initiatives within organisation for streamlined operations.

• Oversee operations at Ford dealership with turnover surpassing £20 million
• Established significant profit growth.

• Regularly reviewed performance data, driving continuous improvement efforts.
• Fostered high-performance culture, resulting in increased productivity.
• Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
• Established a positive work environment which promoted staff morale and productivity.
• Maintained compliance with industry regulations at all times.