Summary
Overview
Work history
Education
Skills
Certification
Affiliations
Timeline
Generic

Jim Osgood

Bognor Regis,West Sussex

Summary

Accomplished professional with extensive automotive industry experience, demonstrating proficiency in budgeting and a results-driven approach. Possesses in-depth industry knowledge and technical product understanding, ensuring high levels of customer satisfaction through detailed analysis. Committed to leveraging skills to drive business success and enhance operational efficiency.

Driven professional with talent for customer service and relationship management, showcasing strong problem-solving and leadership skills. Adept in managing teams and improving aftersales processes. Committed to enhancing customer satisfaction and driving business growth.

Overview

33
33
years of professional experience
12
12
years of post-secondary education
1
1
Certification

Work history

Aftersales manager

Five Oaks Audi
Billingshurst, West Sussex
09.1997 - Current
  • Devised personalised upselling strategies, boosted additional revenue streams from existing clients.
  • Increased efficiency by automating routine follow-up processes thereby reducing labour costs.
  • Improved customer satisfaction by developing and implementing effective aftersales strategies.
  • Achieved higher product return rates for maximised profitability through efficient complaint handling.
  • Managed recall campaigns to minimise brand damage and maintain trust.
  • Conducted regular staff training, improved team productivity and efficiency.

Parts manager

Douglas Grahams
Balham, London
04.1992 - 09.1997
  • Maintained accurate records of received goods, facilitating easy tracking and accountability.
  • Established efficient storage solutions, resulting in easy access to required parts.
  • Analysed sales trends to anticipate future demand accurately.
  • Administered annual budget guidelines and controlled expenditure accordingly, maintaining fiscal responsibility.
  • Oversaw stock audits regularly to maintain accuracy in inventory counts.
  • Enhanced customer satisfaction through timely delivery of ordered parts.

Education

Certified Audi Aftersales Manager -

VW Group
Milton Keynes
12.2004 - 10.2016

Skills

  • Budgeting proficiency
  • In-Depth industry knowledge
  • Technical product understanding
  • Automotive industry experience
  • Customer satisfaction analysis
  • Results-Driven approach

Certification

Audi Certified Aftersales Manager

MMI Level 3 MOT Management

Affiliations

Golf

Football (watching)

Gardening

Spending time with family and friends

Timeline

Certified Audi Aftersales Manager -

VW Group
12.2004 - 10.2016

Aftersales manager

Five Oaks Audi
09.1997 - Current

Parts manager

Douglas Grahams
04.1992 - 09.1997

Similar Profiles

Create profile
Jim Osgood