Jim Inglis
Falkirk
Summary
Employee with expertise in training and mentoring, demonstrating commitment to team success and proactive task execution. Strong communication and organizational skills enhance problem-solving capabilities and analytical application. Proven ability to manage multiple tasks, lead discussions, and oversee projects effectively.
Overview
47
47
years of professional experience
1
1
year of post-secondary education
Work history
Store leader
Dulux decorator centre
Falkirk, Stirlingshire
12.2022 - 09.2025
- Executed visual merchandising initiatives, increasing store footfall significantly.
- Analysed sales reports to identify consumer behaviour trends effectively.
- Implemented promotional strategies, attracting new customers successfully.
- Balanced daily cash register takings with precision, ensuring accountability.
- Maintained store appearance through regular cleaning and maintenance.
- Delivered exceptional service, exceeding customer expectations consistently.
- Addressed customer complaints promptly, enhancing satisfaction rates.
- Ensured compliance with health and safety regulations consistently.
Company director
Dekassa Ltd
Cumbernauld, North Lanarkshire
12.2021 - 12.2022
- Fostered business partnerships to enhance profitability levels of firm.
- Optimised financial performance through rigorous cost control measures.
- Achieved sustainable growth by promoting an inclusive work culture.
- Oversaw daily operations to attain financial targets.
- Streamlined processes to increase efficiency and productivity.
- Drove product and service innovation to address evolving market demands.
Lead agent
SSE
Cumbernauld, North Lanarkshire
08.2017 - 12.2021
- Managed complex client issues, achieving positive resolutions.
- Streamlined internal processes to enhance operational efficiency.
- Delivered exceptional support to clients, strengthening loyalty and retention.
- Executed administrative tasks to ensure seamless operations.
- Oversaw training programmes for new agents, maintaining uniform quality standards.
- Achieved high customer satisfaction through consistent service excellence.
Sales Manager
Inch/Advantage Volkswagen, John Martin Group
Stirling, Stirlingshire
10.1997 - 08.2017
- Achieved increased customer satisfaction through innovative sales strategies.
- Devised impactful sales pitches that improved conversion rates.
- Coordinated promotional campaigns to enhance brand visibility.
- Guided team members in upselling and cross-selling techniques, improving customer value proposition.
- Led high-performance sales teams to consistently meet targets.
- Pioneered implementation of CRM systems for superior data management and customer relations.
Financial consultant
Prudential assurance company
Falkirk, Stirlingshire
06.1993 - 10.1997
- Managed diverse client portfolio, delivering tailored financial advice for optimal outcomes.
- Advised clients on investment strategies to maximise wealth accumulation.
- Developed comprehensive financial plans through in-depth analysis of client situations.
- Recommended appropriate insurance products to safeguard clients' financial futures.
- Handled sensitive client data with strict confidentiality to maintain trust.
Senior managers assistant
Bank of Scotland
Cumbernauld, North Lanarkshire
01.1979 - 06.1993
- Adopted industry best practices to streamline risk assessment procedures.
- Cultivated strong customer relationships to drive sustained business growth.
- Spearheaded marketing campaigns to elevate brand visibility.
- Delegated tasks to ensure efficient daily workflow management.
- Compiled sales reports, leveraging data insights for strategic planning.
- Directed administrative staff to uphold operational excellence.
Education
Scottish Qualifications Certificate - Management
Scottish Vocational Qualification
Cumbernauld, North Lanarkshire 05.2018 - 11.2018
Skills
- Calm under pressure
- Problem solving
- Communication skills
- Team building
- Leadership
- Resourcefulness
- Public relations
- Inventory management
- Upselling
- Quality assurance
- Accounting
Timeline
Store leader
Dulux decorator centre
12.2022 - 09.2025
Company director
Dekassa Ltd
12.2021 - 12.2022
Scottish Qualifications Certificate - Management
Scottish Vocational Qualification
05.2018 - 11.2018
Lead agent
SSE
08.2017 - 12.2021
Sales Manager
Inch/Advantage Volkswagen, John Martin Group
10.1997 - 08.2017
Financial consultant
Prudential assurance company
06.1993 - 10.1997
Senior managers assistant
Bank of Scotland
01.1979 - 06.1993
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