Jill Prudence Lingbanan
La Trinidad,Benguet
Summary
Hospitality professional with experience in customer service, food preparation, event preparations, and maintaining cleanliness standards. Adept at handling high-pressure environments, ensuring guest satisfaction, and supporting team operations seamlessly. Skilled in taking orders, serving food and beverages, helping customers, and managing operations efficiently.
Overview
1
1
Certification
6
6
years of post-secondary education
4
4
years of professional experience
Work History
Restaurant Staff Member
Danny Wong - Calajo Restaurant +639568616543
Baguio , City
03.2024 - 07.2025
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Completed daily cleaning and restocking checklists to support kitchen operations.
Assistant Office Secretary
Nellie Wacal - One Benguet Alliance +639198183065
La Trinidad, Benguet
10.2022 - 02.2024
- Communicated with clients via telephone and email, addressing queries and providing information.
- Handled incoming calls and enquiries, offering professional assistance and directing to appropriate departments for further action.
Assistant Wedding & Events Coordinator
Ella Grace Ceferino-Duping - Gracious Events +639942393065
La Trinidad, Benguet
09.2021 - 12.2023
- Managed small and large scale events, conferences and seminars.
- Coordinated decorations and accessories for parties, weddings and media events.
- Developed comprehensive risk management plans for each event, preparing for any potential issues that could arise.
- Maintained meticulous records of all planning activities, from initial consultations to final execution, for seamless event management.
Cafe Barista
Ella Grace Ceferino-Duping - Chazaq’s Cafe
Kapangan, Benguet
02.2021 - 11.2022
- Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
- Maintained high standards of hygiene and cleanliness throughout the café, regularly sanitising surfaces and equipment.
- Operated espresso machines and other coffee-making equipment with expertise, ensuring high-quality beverage production.
Education
Bachelor of Science - Hospitality Management
Benguet State University
La Trinidad , Benguet 08.2022 - 06.2026
Strand in - Accountancy in Business Management
Kings College of the Philippines
La Trinidad, Benguet 08.2020 - 04.2022
Skills
- Customer service
- Food safety
- Time management
- Communication skills
- Adaptable learning
- Positive attitude
- Creative thinking
- Highly responsible and reliable
- Pastry and confectionery
- Coffee Barista
- Positive and approachable
- Clear communication
- Multitasking
- Time-management
Accomplishments
- Planned and coordinated some events with the owner resulting in increased number of sales.
- Coordinated special public and private events.
- Improved reviews by successfully handling customer complaints.
- Served and helped customers with their questions and worries.
- Received calls and answered inquiries with much patience and understanding.
Certification
- Crafting confections on chocolate truffles
- Mastering Coffee: Insights and Quality Assessment Workshop
- Sk Leadership: Effective Speaking Training
- DOT: Filipino Brand of Service Excellence
- Property Management System (PMS) Certificate
Timeline
Restaurant Staff Member
Danny Wong - Calajo Restaurant +639568616543
03.2024 - 07.2025
Assistant Office Secretary
Nellie Wacal - One Benguet Alliance +639198183065
10.2022 - 02.2024
Bachelor of Science - Hospitality Management
Benguet State University
08.2022 - 06.2026
Assistant Wedding & Events Coordinator
Ella Grace Ceferino-Duping - Gracious Events +639942393065
09.2021 - 12.2023
Cafe Barista
Ella Grace Ceferino-Duping - Chazaq’s Cafe
02.2021 - 11.2022
Strand in - Accountancy in Business Management
Kings College of the Philippines
08.2020 - 04.2022