Jillian Jean Mary Stanley

• Organised weekly educational activities for enhanced learning and development.
• Delivered consistent care whilst managing challenging behaviour to ensure stability within the household.
• Provided around-the-clock support during emergencies or crises; offering immediate help when needed.
• Adhered strictly to safeguarding protocols; ensuring safety at all times.
• Navigated complex emotional situations with empathy and patience, aiding in conflict resolution.
• Tracked and recorded child's progress for review by social services team, contributing to overall care strategy.
• Supported the transition of children into new homes, easing their adaptation process.
• Coordinated with school staff regarding child's progress, enhancing academic performance.
• Assisted children with homework assignments; supporting their academic endeavours.
• Built strong relationships with birth families where appropriate, strengthening family ties.
• Attended training courses on child psychology to better understand and address unique needs of foster children.
• Facilitated open lines of communication with social workers, leading to more effective care plans.
• Provided emotional support to children in foster care, resulting in improved mental well-being.
• Promoted a positive image of fostering within the community; raising awareness about the importance of foster caring.
• Encouraged positive behaviours through structured routine and clear boundaries, fostering personal growth.
• Arranged social activities to boost confidence levels and encourage interaction with peers.
• Managed medical appointments and health needs of children, ensuring proper physical health.
• Worked closely with other professionals involved in child's welfare; improving collaborative efforts towards child’s wellbeing.
• Fostered resilience in children through regular counselling sessions, boosting emotional strength.
• Maintained a safe and nurturing living environment, promoting a sense of security.
• Comforted children during times of crisis to provide security and safety measures.
• Encouraged children to express views and opinions to increase confidence and openess.
• Advocated for social, emotional and educational stability of children with complex emotional and behavioural needs.
• Established close relationships with community resources, teachers and health professionals to meet children's development needs.
• Set fair boundaries with appropriate levels and methods of discipline.
• Taught socially acceptable ways to behave and communicate, reinforcing appropriate behaviours through trauma-informed care.
• Provided 24-hour day to day care of infants to adolescents to manage daily needs.
• Fostered accepting, respectful and warm environment to establish safety and security for children.
• Remembered children's life history by saving mementos, keepsakes and photographs.
• Responded to behavioural crisis situations, applying least restrictive intervention methods.
• Collaborated with supervising social worker and reviewing officers for optimal care.
• Carried out child care plans whilst maintaining awareness of children's changing needs.
• Met ongoing medical needs of children by coordinating with specialists.
• Facilitated further skill development by providing effective mentoring in life skills.
• Participated in community events and activities to encourage regular interaction for more stability.
• Logged significant events throughout placement and contributed to reviews, case conferences and court hearings.
• Supervised contact arrangements to oversee smooth process.
• Attended therapy appointments and implemented advised strategies to enhance care.
• Contributed to achieving positive outcomes of permanency plans by actively participating in court hearings.
• Established and maintained working relationships with clients based on trust and non-judgement.
• Counselled clients through difficult times using approved and compassionate strategies.
• Collaborated with external support providers to maintain good care continuity.
• Developed tailored action plans whilst prioritising pressing concerns.

• Helped unpack and shelve deliveries quickly ensuring all items were available for sale.
• Aided in office administration duties, improving overall operational efficiency.
• Handled cash transactions accurately, enhancing financial integrity.
• Arranged displays attractively, enticing customers into the shop.
• Facilitated clear communication between team members for better workflow synergy.
• Undertook general cleaning duties regularly, providing a pleasant shopping environment.
• Coordinated deliveries with suppliers to maintain stock levels.
• Assisted with inventory management for efficient stock control.
• Provided top-quality customer service, resulting in high levels of customer satisfaction.
• Helped resolve customer queries promptly, fostering good relations with clients.
• Dealt with complaints professionally leading to swift problem resolution.
• Maintained a clean, organised workspace to ensure smooth daily operations.
• Supported colleagues during peak hours to prevent customer dissatisfaction.
• Processed payments securely, safeguarding against fraud or discrepancies.
• Worked on till operations efficiently reducing queues at the checkout.
• Worked closely with team members to achieve collective goals and objectives.
• Carried out day-day-day support duties accurately and efficiently.
• Greeted guests and clients with warmth and professionalism.
• Upheld high hygiene standards by periodically emptying rubbish bins, clearing aisle spillages and cleaning high touchpoint areas.
• Displayed strong customer service and professional telephone manner while resolving enquiries.
• Protected staff and guests by complying with health and safety regulations.

Working the nightshift replenishing the shelves ready for customers in the morning.

Assisting the general public with finding the appropriate telephone numbers.

Recption duties, worked for the Director as his secretary/administrator with shorthand typing and arranging appointments and dealt with all the customers and invoicing to the M.O.D. and corresponding companies.

• Facilitated smooth office operations by maintaining office supplies inventory.
• Ensured timely responses to emails to enhance communication flow.
• Coordinated travel arrangements, resulting in smooth business trips.
• Organised high-level meetings for productive collaboration.
• Handled incoming calls professionally, ensuring excellent customer service delivery.
• Managed complex diaries, ensuring seamless executive schedules.
• Increased operational efficiency through meticulous record keeping.
• Scheduled appointments with stakeholders, fostering better relationships.
• Optimised time management by creating effective work schedules.
• Maintained confidentiality of sensitive information by implementing strict file management systems.
• Streamlined office processes to increase efficiency.
• Developed filing systems, improving document accessibility and security.
• Assisted in event planning, leading to successful corporate gatherings.
• Facilitated communication between departments with professional liaison skills.
• Improved output quality by proofreading documents before distribution.
• Created detailed reports for informed decision-making.
• Took detailed, accurate meeting minutes, collating and promptly distributing to relevant staff for swift action.
• Coordinated flight, accommodation and travel arrangements, maintaining strict compliance with budgets and schedules.
• Answered [Number]+ daily phone calls, directing enquiries to relevant staff and relaying detailed, accurate messages.
• Developed database and filing system efficacy to improve ease of use.
• Received and processed staff business expenses, maintaining excellent cash flow and budget management.