Jillian Wain
Darlington,Durham
Summary
With over 25 years of experience in operational delivery within jobcentres, I have honed exceptional skills and a strong commitment to helping individuals achieve their goals. While balancing my professional career, I successfully raised two daughters who are now thriving teenagers and accomplished students.
In addition to my customer service expertise, I have managed the renovation of two historic properties, transforming them into comfortable family homes. This experience involved collaborating with various tradespeople, which sharpened my organizational and leadership abilities while ensuring high-quality results. I am passionate about creating a welcoming environment and fostering positive relationships in both my professional and personal life.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
Work history
Administrative officer
Department For Work & Pensions
Darlington, Durham
12.1999 - Current
I am the first point of contact for claimants in jobcentres. Provide excellent customer service and demonstrate strong face to face communicate skills with a diverse range of claimants, some with very complex needs. Provide support to claimants signposting where necessary. Build positive relationships with claimants that encourage, motivate and build trust by demonstrating empathy. Handle sensitive and challenging situations with claimants. Identify the right actions and interventions to best support claimants. Confidently use digital services, navigate and coach claimants to use digital job search methods. Escalate issues where required.
Education
A-Levels -
Bishop Auckland College
GCSEs -
Staindrop Academy
Staindrop, Durham 09.1983 - 05.1987
Skills
Teamwork: Collaborated effectively with colleagues and customers to achieve optimal outcomes
Active Listening: Developed keen listening skills vital for success in both customer service and project management
Adaptability: Capable of adjusting to evolving situations with ease
Customer Service: Skilled in resolving a wide range of issues until they are successfully addressed
Communication: Able to clearly articulate ideas and information to diverse audiences
Remain calm and composed under pressure
Attention to detail: Work within our guidance ensuring customers receive the right support and accurate payments to the department
Affiliations
- Cooking healthy food for my family. Hand sewing curtains and needlepoint. Walking in the country side. Travelling.
Timeline
Administrative officer
Department For Work & Pensions
12.1999 - Current
GCSEs -
Staindrop Academy
09.1983 - 05.1987
A-Levels -
Bishop Auckland College
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