Jill Williams

• Answered customer telephone calls promptly and improved on-hold wait times.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Assisted customers with varying questions using product knowledge and service expertise.
• Cultivated customer loyalty through exceptional service, promoting repeat custom and improved sales.
• Address customer pain points, provide process improvements, and develop internal documentation.
• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
• Handled phone, email and chat enquiries with consistent customer service across multiple channels.

• Direct, oversee, and manage daily operations for the organisation
• Uphold and enforce company policies and procedures and implement new processes
• Set department goals and create plans of actions for achieving them
• Work with HR to resolve employee issues and complaints
• Designed and implemented training to further develop staff based on business goals.

• Monitors trains logging system and checks train logging system
• Plane service according to contingencies
• Discuss these arrangements with Head of Departments
• Plan abnormal working according to POSMOR principles
• Investigate deviation in service
• Propose corrective measures

• Safely operated trains from stations and depots to specified destinations according to strict timetables.
• Reported defects to engineers and management immediately to minimise delays.
• Check train's engine for possible problems or maintenance needs prior to the journey
• Perform both preventative and general maintenance tasks.

English

Afrikaans

Mathematics

Needlework

Accounting Economics

• Course of study in Operational Management