Jill Shannon
Outdoor Instructor
Calgary
Summary
Experienced Outdoor Activity Instructor with over 5 years of experience in Outdoor Leadership. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
Work History
Food Delivery Driver
Around Noon
02.2022 - 09.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Read maps, followed oral and written instructions and used GPS technology to make deliveries.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Evaluated products for damage prior to drop-off and documented reasons for returns.
Trainee Barista/Cafe Worker
Three Quarter Society
04.2021 - 10.2021
- Fulfilled customer orders while complying with pricing, packaging and weighing procedures.
- Wiped, sanitized and maintained floors, facility and equipment to adhere with company standards and procedures.
- Assisted customers with product selection by answering questions about food ingredients and nutritional value.
Horticultural Worker
Riverlock Orchards, Remarkable Orchards
02.2020 - 04.2021
- Harvested fruit by grasping, twisting, pulling, shaking trees and vines to separate crop from plant.
- Selected fruit to be harvested by studying size, shape and color.
- Picked and arranged fruit following specified instructions.
- Safely operated forklift, scissor lifts and harvesting equipment.
- Followed tooling instructions and product specifications to determine and implement operational sequences.
Outdoor Adventure Specialist
Life Adventure Center
09.2019 - 02.2020
- Managed bookings, transactions and other administrative tasks to foster excellent customer experiences.
- Offered physically and emotionally safe and supportive environment for education, cooperation and fun utilizing hands-on activities to foster individual growth.
- Assisted with adventure education trip preparation by rigging rafts, preparing equipment and planning routes.
- Facilitated programs for corporate and social groups in hiking, mountain biking, court activities and team building events.
- Delivered effective safety debriefings to guests to promote safe environment.
- Built personal relationships with clients to promote positive experiences.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Maintained professional, organized and safe environment for employees and patrons.
Outdoor Pursuits Instructor
Tollymore National Outdoor Center
09.2018 - 09.2019
- Coordinated and led Mountain-walking, Paddlesport, Mountain Biking and Rock-climbing activities for both small and large groups.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Confirmed appointments, communicated with clients and updated client records.
Education
Bachelor of Science - Biological Sciences
University of Brighton
Brighton, England 09.2013 - 06.2016
Skills
Project Coordination
Facilities management
Activity Planning
Equipment Maintenance
Self-Motivated
Good Telephone Etiquette
Excellent Communication
Critical Thinking
Teambuilding
Cultural Awareness
Safety standards and protocols
Certification
Mountain Leaders Awards
Timeline
Paddlesport Instructor
03-2022
Food Delivery Driver
Around Noon
02.2022 - 09.2022
Trainee Barista/Cafe Worker
Three Quarter Society
04.2021 - 10.2021
Horticultural Worker
Riverlock Orchards, Remarkable Orchards
02.2020 - 04.2021
Outdoor Adventure Specialist
Life Adventure Center
09.2019 - 02.2020
Mountain Leaders Awards
05-2019
Mountain Bike Leader
05-2019
Climbing Wall Instructor
03-2019
Outdoor Pursuits Instructor
Tollymore National Outdoor Center
09.2018 - 09.2019
Bachelor of Science - Biological Sciences
University of Brighton
09.2013 - 06.2016