Jill Marie Cowie
Fochabers
Summary
- Dynamic individual with hands-on experience in a number of roles, a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
- Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Tenant Liaison Assistant
Moray Council
02.2025 - 02.2025
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
- Responded to inquiries from callers seeking information.
- Responsible for the administration of Gas Servicing appointments, maintaining and updating a range of software applications to record annual servicing and response.
- General administration duties to include contacting tenants in relation to gas servicing and repairs. Data collation to schedule, monitor, record and report on Gas servicing outcomes.
- Liaise with Housing Teams to agree appointments and discuss remedial actions in relation to Gas servicing. Prepare and distribute reports in relation to Gas Servicing.
- Monitor outstanding appointments to make sure Gas servicing fall within the necessary timeframe. Use of a range of software systems to include i/world, Lagan, XTAG, Access, Excel, Word and SharePoint to record workflow outcomes.
Gas Clerical Assistant
Moray Council
12.2024 - 02.2025
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
- Responded to inquiries from callers seeking information.
- Responsible for the administration of Gas Servicing appointments, maintaining and updating a range of software applications to record annual servicing and response.
- General administration duties to include contacting tenants in relation to gas servicing and repairs. Data collation to schedule, monitor, record and report on Gas servicing outcomes.
- Liaise with Housing Teams to agree appointments and discuss remedial actions in relation to Gas servicing. Prepare and distribute reports in relation to Gas Servicing.
- Monitored outstanding appointments to make sure Gas servicing fall within the necessary timeframe. Use of a range of software systems to include i/world, Lagan, XTAG, Access, Excel, Word and SharePoint to record workflow outcomes.
Energy Advisro
REAP Scotland
01.2023 - 12.2024
- Conducted in-depth analyses of utility bills, identifying trends and opportunities for cost reduction.
- Developed customized energy plans to maximize savings for residential and commercial customers.
- Improved energy efficiency by conducting comprehensive home energy audits and recommending tailored solutions.
- Enhanced client understanding of their energy usage patterns by providing clear explanations and visualizations of data.
- Delivered informative presentations at community events to raise awareness about the benefits of energy conservation.
- Collaborated with utility providers to secure rebates and incentives for clients implementing energy-efficient measures.
- Stayed current on industry trends and emerging technologies, ensuring up-to-date advice for clients seeking innovative solutions.
- Evaluated insulation levels in homes, making recommendations for appropriate upgrades that led to increased comfort and reduced heating costs.
- Educated homeowners about renewable energy options, promoting sustainable living practices.
- Personalized energy advice via telephone, drop in sessions and in person office appointments and home visits, focusing on energy efficiency in the home, behavioral changes that can be made and available renewable technologies. Advice and support on energy debt and supplier issues.
- Held workshops, talks and group sessions across Moray, and participating in partner events to give targeted advice on renewable technologies, smart meters, carbon monoxide awareness and providing energy related technical support and guidance.
- Home inspections and property surveys using the fabric first approach to energy efficiency.
- Signposted and referred clients for energy efficiency and renewable energy schemes.
- Accurate record keeping in line with data protection. Prodeuced project and MI reports and monthly updates.
- Consistent research & training to understand current retrofit and funding options available to domestic homeowners and community groups to help them reduce their carbon emissions and become more energy efficient.
- Compiled list of recommended updates, appliance upgrades and improvements to building envelope.
Property Cleaning Management
Self Employed Services
03.2020 - 01.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Business management to include company accounts, staffing, travel and managing workload, invoicing, customer service, quotations and managing expectations.
- Maintained a cleaning team to turnaround a portfolio of workforce long stay properties during the pandemic, including all aspects of manual work.
- Proved successful working within tight deadlines and a fast-paced environment.
Baker/Assistant Manager
Square Roots Cafe
01.2019 - 03.2020
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Care Coordinator
Eildon Care Services LTD
02.2018 - 01.2019
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Maintain all staff databases. Use of Excel and Word. Producing management reports in support of payroll.
- Responsible for creation and distribution of staff and client rota's.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
- Management of day to day changes within service use.
Partner
The Female Gardening Company
06.2008 - 08.2011
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Streamlined internal processes, fostering improved efficiency and productivity within the firm.
- Managed company accounts, invoicing, estimates, advertising and ordering. Processed customer queries, complaints and problem solved effectively.
- Monitored all aspects of landscaping projects.
Prison Custody Officer/Crown Court Dock Officer
Global Solutions Ltd
09.2003 - 06.2008
- Improved communication between staff members, ensuring efficient information sharing and collaboration.
- Conducted regular headcounts to maintain accurate records of inmate populations, preventing unauthorized movement or escapes.
- Promoted a culture of continuous learning among fellow officers by sharing best practices gleaned from experience and training opportunities.
- Mitigated potential conflicts between inmates by mediating disputes and fostering an environment of open communication.
- Escorted prisoners between prison, police custody and court and receive new prisoners into custody after sentencing.
- Dock officer placement at Leicester crown court for 8 months
- Accurate record keeping of prisoner care, vehicle movement.
- Reduced incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
- Maintained a safe environment for staff and inmates through vigilant observation and proactive intervention.
Supervisor of Emergency Family Homeless Acc
Hinckley and Bosworth Borough Council
01.2000 - 09.2003
- Assisted with relevant paperwork and housing applications.
- Supervised building and maintenance works to temporary accommodation properties/units. Accurate record keeping, use of council CRM and office data systems. Liaised with contractors to ensure all works were carried out within target times and ensured properties could be re-occupied as a matter of urgency.
- Processed homelessness applications and liaising with the housing department in regards to placement and housing opportunities.
- Team work and use of own initiative.
- Defused volatile situations between residents.
- Maintained and developed accurate records and resident plans.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Education
No Degree - Energy Awareness
City & Guilds
03-2023
Certificate in Project Management
Prince 2 Foundation
06-2016
Domestic Renewable Low Carbon Technologies - Level
NEA - Level 2
10-2023
Overview of Domestic Smart Meters
NEA
04-2024
Vulnerability in The Energy Market
NEA
09-2023
Mental Health & Fuel Poverty
NEA
08-2023
PSR & Client Vulnerabilities
NEA
08-2023
Thin CO
SGN
04-2024
Data Protection
High Speed Training
09-2023
Communication Skills
High Speed Training
01-2024
Presentation Skills
High Speed Training
01-2024
Fuel Bank & Heat Fund Tratining
Fuel Bank
03-2023
Skills
Experienced in diverse environments
Proactive in personal development
Ability to work under pressure
Effective communicator
Timeline
Tenant Liaison Assistant
Moray Council
02.2025 - 02.2025
Gas Clerical Assistant
Moray Council
12.2024 - 02.2025
Energy Advisro
REAP Scotland
01.2023 - 12.2024
Property Cleaning Management
Self Employed Services
03.2020 - 01.2023
Baker/Assistant Manager
Square Roots Cafe
01.2019 - 03.2020
Care Coordinator
Eildon Care Services LTD
02.2018 - 01.2019
Partner
The Female Gardening Company
06.2008 - 08.2011
Prison Custody Officer/Crown Court Dock Officer
Global Solutions Ltd
09.2003 - 06.2008
Supervisor of Emergency Family Homeless Acc
Hinckley and Bosworth Borough Council
01.2000 - 09.2003
No Degree - Energy Awareness
City & Guilds
Certificate in Project Management
Prince 2 Foundation
Domestic Renewable Low Carbon Technologies - Level
NEA - Level 2
Overview of Domestic Smart Meters
NEA
Vulnerability in The Energy Market
NEA
Mental Health & Fuel Poverty
NEA
PSR & Client Vulnerabilities
NEA
Thin CO
SGN
Data Protection
High Speed Training
Communication Skills
High Speed Training
Presentation Skills
High Speed Training
Fuel Bank & Heat Fund Tratining
Fuel Bank
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