Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Hi, I’m
Jill Kenenden
Belfast,Co.Down
Summary
Overview
18
years of professional experience
Work History
Trailfinders, Belfast, Co. Down
General Manager
09.2009 - Current
Job overview
- Managed high-performing teams to deliver quality customer service and stable profits.
- Recruited top-performing candidates to build staff retention and team performance.
- Tracked KPIs to drive profitability and target delivery.
- Implemented effective customer service procedures to encourage positive feedback.
- Achieved prompt and fair resolution of complaints in adherence with company guidelines.
Corporate, Barnardo's, Belfast
Corporate Partnerships Fundraiser
05.2007 - 08.2008
Job overview
- In charge of researching and securing corporate partnerships as a vital fundraising source
- Organised and marketed regular networking and fundraising events
- Business plan writing
- Developed sustainable relationships with local businesses
Big Lottery Fund, Belfast
Senior Information and Events officer
03.2006 - 12.2006
Job overview
- Managed a team including training and performance reviews
- Worked with range of internal and external stakeholders to deliver information events and analysed their success
- Managed the completion of pre assessments of applications for funding
- First port of call for all public enquiries
Education
Uni of Ulster
Certificate from Management
2005
University Overview
Queen's University
BsC (Hons) from Geography
2004
University Overview
GPA: 2.1
Enniskillen Collegiate Grammar
A-Levels
2001
University Overview
2A's and 1 B
Enniskillen Collegiate Grammar
GCSEs from 8A's and 1 B
1999
University Overview
Skills
- Relationship building
- Customer service
- Coaching and mentoring
- Exceptional interpersonal communication
- Effective leader
Additional Information
Additional Information
- INTERESTS
- Getting outdoors with my family and friends
- Travel
Timeline
General Manager
Trailfinders
09.2009 - Current
Corporate Partnerships Fundraiser
Corporate, Barnardo's
05.2007 - 08.2008
Senior Information and Events officer
Big Lottery Fund
03.2006 - 12.2006
Uni of Ulster
Certificate from Management
Queen's University
BsC (Hons) from Geography
Enniskillen Collegiate Grammar
A-Levels
Enniskillen Collegiate Grammar
GCSEs from 8A's and 1 B
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