Jill Grainger
Burnley,Lancashire
Summary
Accomplished professional with expertise in pharmacy operations, employee training, and staff supervision. Demonstrates strong skills in compliance monitoring and opioid safety procedures, ensuring adherence to health and safety standards. Proficient in Microsoft Office and budget management, with a proven track record of resourcefulness and effective team leadership. Committed to enhancing customer service through comprehensive product knowledge and efficient stock control systems.
Overview
31
31
years of professional experience
2
2
years of post-secondary education
Work history
Store manager
Boots the Chemist
Bacup, Lancashire
2021.07 - Current
- Managed staff rosters to ensure adequate coverage during peak periods, enhancing operational efficiency.
- Augmented store reputation for excellence by ensuring meticulous upkeep of product presentation and delivering outstanding customer service.
- Managed daily pharmacy operations, resulting in smooth workflow.
- Managed clinical services in line with government requirements and pharmacy best practices.
- Enhanced patient care by implementing efficient pharmaceutical services.
- Provided expert guidance to patients for medication understanding and adherence.
- Adhered strictly to ethical guidelines protecting patients' rights and confidentiality.
- Implemented cost control measures leading to significant savings in the budget.
- Ensured accurate prescription processing, enhancing patient safety.
- Conducted comprehensive audits to ensure regulatory compliance.
- Handled customer queries promptly and professionally, improving customer satisfaction rate.
- Oversaw medication dispensing, ensuring accuracy and quality control at all times.
- Built strong team relationships with patients, surgeries and other healthcare professionals.
- Kept patient safety at forefront of dispensary and team operations.
- Enforced service standards to maintain establishment reputation for excellence.
Pharmacy dispenser
Boots the Chemist
Burnley, Lancashire
2007.08 - 2021.07
- Maintained high standard of patient care by accurately dispensing prescribed medications.
- Assisted in the training of junior staff members to enhance team performance.
- Handled sensitive data responsibly adhering to GDPR guidelines at all times.
- Maintained cleanliness within the pharmacy, providing a safe environment for staff and customers alike.
- Supported patients by advising on dosage instructions and potential side effects of medications.
- Supported the pharmacist with daily tasks, resulting in a more efficient working environment.
- Ensured smooth operations for efficient customer service by managing stock levels effectively.
- Processed prescriptions efficiently, ensuring all documentation was accurate and complete.
- Provided relevant health advice to customers, promoting healthy living awareness.
- Provided bespoke service to patients, accurately meeting healthcare needs and promoting loyalty.
Customer advisor
Boots the Chemist
Burnley, Lancashire
2003.08 - 2007.08
- Demonstrated products effectively, leading to informed purchasing decisions by customers.
- Maintained high-level product knowledge for accurate advice and recommendations.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Built positive customer rapport through friendly, professional communication.
Sewing machine operator
Richard Hudson & Sons
Burnley, Lancashire
1995.05 - 2003.07
- Managed inventory of threads, needles and other machine parts efficiently, preventing operational delays.
- Demonstrated detail-oriented approach whilst attaching buttons, zippers and other fittings onto garments.
- Contributed to team's overall performance through collaborative efforts during big projects.
- Enhanced efficiency through meticulous adjustment of machine settings to fit different fabric types.
- Mastered use of different industrial sewing machines for producing various garment styles.
- Operated overlock machines to create finished edges on garments, enhancing product quality.
Education
NVQ Level 2 - Pharmacy Dispenser
Buttercups Training
Burnley, Lancashire 2007.08 -
Level 2 - Psychology A1
Burnley College (OCNW)
Burnley 2002.09 - 2003.06
Level 3 - Social Issues in Health care
Burnley College (OCNW)
Burnley 2002.09 - 2003.07
Skills
- Pharmacy operations
- Employee training
- Staff supervision
- Compliance monitoring
- Opioid safety procedures
- Product knowledge
- Customer Service
- Team Leadership
- Microsoft Office proficiency
- Budget management
- Resourcefulness
- Health and Safety Compliance
- Stock control systems understanding
Affiliations
- Reading
- Walking
- Travel and culture
- Fashion
Timeline
Store manager
Boots the Chemist
2021.07 - Current
Pharmacy dispenser
Boots the Chemist
2007.08 - 2021.07
NVQ Level 2 - Pharmacy Dispenser
Buttercups Training
2007.08 -
Customer advisor
Boots the Chemist
2003.08 - 2007.08
Level 2 - Psychology A1
Burnley College (OCNW)
2002.09 - 2003.06
Level 3 - Social Issues in Health care
Burnley College (OCNW)
2002.09 - 2003.07
Sewing machine operator
Richard Hudson & Sons
1995.05 - 2003.07