Jill Dent

• Simplified internal processes by implementing innovative administrative strategies.
• Trained and supported over 10 new teams in setting up new accounts to CRM software.
• Verified vendor invoices against purchase orders to prevent discrepancies.
• Help implemented new software systems to streamline accounting processes.
• Prepared monthly reports, enhancing company's decision-making process.
• Increased efficiency with meticulous invoice and payment processing.
• Facilitated communication between finance team and clients, fostering positive relationships.
• Maintained up-to-date knowledge of company policies for smooth operations.

I decided to stayed at home to look after my daughter who was 2 years old, She is now 17 years old and we returned to the United Kingdom for her to attended University.

• Whilst looking after my daughter, I volunteered at her school and then became a temporary substitute teacher.
• II have a level 3 FA coaching certificates so coached girls football and was a first aid volunteer for my daughter girl Scout Troop.

• Streamlined operations by implementing efficient work procedures.
• Enhanced productivity through performance monitoring and constructive coaching sessions.
• Trained staff on product knowledge, resulted in better customer interactions..
• Coordinated with team members for seamless shift transitions.
• Resolved customer complaints promptly to maintain high service standards.
• Oversaw cash management processes, ensured accuracy at end of each shift.
• Enforced compliance with food hygiene regulations, upheld high quality standards..
• Motivated employees towards achieving sales targets, increased overall store revenue..
• Improved team morale through effective communication and feedback practices.

• Interacted professionally with clients providing excellent service at all times.
• Assisted in the preparation of regularly scheduled reports for upper management review.
• Submitted timely reports which provided critical updates on various projects.
• Improved customer satisfaction through prompt response to email and phone queries.
• Handled incoming calls for staff, answering questions, directing calls and documenting messages.
• Supported staff with administrative needs for photocopying, faxing and filing.
• Processed new customer orders, coordinated related documentation and adjusted account balances.
• Gathered information, created charts and produced reports for staff.