JIJI AHUJA
Summary
Banking professional with 21 years of experience in leading financial wellbeing initiatives across London and the South-East. Expertise in strategically delivering financial education programs aimed at reaching 50,000 individuals by 2026. Demonstrated success in building cross-bank partnerships and conducting impactful sessions for over 1,000 participants already. Proficient in stakeholder engagement, systemic problem-solving, and supporting growth strategies.
Overview
18
18
years of professional experience
4012
4012
years of post-secondary education
Work history
Branch manager
NatWest Canary Wharf Crossrail
2024.07 - 2026.02
- Lead cross-segment collaboration across C&I and Direct and Local banking to scale Financial Foundations delivery across L&SE, contributing to the regional ambition of reaching 50,000 people by the end of 2026.
- Coach and empower Branch Managers to confidently deliver Financial Foundations within their local communities, strengthening capability and consistency across the region.
- Deliver high-impact financial education to young adults and vulnerable customers, including community workshops, educational events, and worksite Financial Health Checks.
- Raised over £10,000 for East London during a dedicated fundraising week, supporting charitable partners while providing financial education to enhance long-term wellbeing.
- Champion local community support through food bank donations, assistance with funeral costs, and seasonal gifting initiatives for individuals experiencing homelessness.
- Serve as NPS Lead for London & South- East, applying Scrum methodology to drive continuous improvement and elevate customer experience standards through experimentation.
- Identify, escalate, and resolve project barriers in collaboration with key stakeholders, accelerating automation and operational efficiency across Self Service transformation programme.
- Apply Agile principles to progress long-term One Bank objectives, including improving understanding and adoption of Customer Engagement Programme (CEP) metrics.
Branch Manager
NatWest Victoria & Sloane Square, London
London
2019.07 - 2024.07
- Enhanced financial literacy through successful delivery of foundation sessions and community education initiatives.
- Empowered vulnerable customers and young adults by leading awareness events.
- Maintained company reputation by swiftly resolving customer complaints.
- Supported central London with a lead for Unannounced cash visit to improve knowledge and efficiency.
Branch Manager
Baker Street, Notting Hill Gate, White City
2012.07 - 2019.07
Senior Personal Banker
Hammersmith
2008.01 - 2012.07
Education
BA Hons - Business Management
Kingston University
LondonA-Levels - Business Management, Economics, Punjabi
Lampton 6th Form
GCSEs -
Lampton School
HounslowSkills
- Financial analysis and planning
- Risk management expertise
- Stakeholder Engagement
- Problem solving ability
- Microsoft Office expertise
- Research and Data Analysis
- Public speaking
Languages
English – First Language
Advanced
Urdu – Advanced
Advanced
Hindi – Advanced
Advanced
Punjabi – Advanced
Advanced
Affiliations
- Thrive Volunteer
- Voice of Colleague as part of SSTP for 2023/2024
- Retail diverse talent sponsorship program 2026
- Guest Speaker At Angalia Ruskin University
Hobbies
Football, Cricket and Cooking
Timeline
Branch manager
NatWest Canary Wharf Crossrail
2024.07 - 2026.02
Branch Manager
NatWest Victoria & Sloane Square, London
2019.07 - 2024.07
Branch Manager
Baker Street, Notting Hill Gate, White City
2012.07 - 2019.07
Senior Personal Banker
Hammersmith
2008.01 - 2012.07
A-Levels - Business Management, Economics, Punjabi
Lampton 6th Form
BA Hons - Business Management
Kingston University
GCSEs -
Lampton School