Jihadul Islam
Dagenham
Summary
Friendly and reliable individual with strong and clear communication skills, be it with customers or even students, together with the ability to multitask and handle challenging situations. Currently working part-time at a school leisure centre, which helped me develop teamwork and time management, along with quick problem-solving skills for quick, spontaneous events regarding customers. I always ensure that whatever task is given to me is completed to the best of my abilities. Aim to contribute to a positive and inclusive environment, which aims to foster community engagement as well as personal growth. Always welcome any kind of feedback as a way to improve my skills and my own character. Very eager to contribute to the success and smooth operation of a Brunel Careers Ambassador role.
Overview
2026
2026
years of professional experience
Work history
Shell trainee for Artificial Intelligence
Shell International Ltd — Shell Centre, London
London
- Handled incoming calls and emails, ensuring prompt response.
- Maintained a high level of service whilst dealing with client queries and complaints.
- Adapted to new situations and learned new skills quickly.
- Showed initiative and willingness to take on new challenges.
- Managed time effectively to meet deadlines.
- Used problem-solving skills to resolve challenges and prioritise workload.
- Sought feedback actively and used it to improve performance.
- Solved complex problems with effective teamwork and communication skills.
- Developed proficiency in various software applications with rigorous training sessions.
- Fostered positive relationships with clients for enhanced business reputation.
CDW trainee for Digital Marketing
CDW Limited
London
- Conducted in-depth market research to understand consumer behaviour.
- Increased team productivity by taking diligent meeting minutes.
- Participated in training and seminars to enhance skills and promote growth.
- Adapted to new situations and learned new skills quickly.
- Worked productively with team members to achieve common goals.
- Managed time effectively to meet deadlines.
- Showed initiative and willingness to take on new challenges.
Leisure centre assistant
Robert Clack Leisure Centre
Dagenham, Barking and Dagenham
07.2024 - Current
- Facilitated smooth operation of fitness classes with timely setup and clean-up tasks.
- Assisted in the organisation of leisure activities, leading to enhanced customer engagement.
- Implemented feedback from customers to improve facility services.
- Managed inventory of supplies, ensuring all necessary items were always available.
- Handled queries and concerns from patrons effectively, improving overall customer experience.
- Ensured the safety of all patrons by implementing and enforcing facility rules and regulations.
- Greeted customers and provided friendly, professional service to uphold company standards.
- Conducted routine inspections of facility areas, resulting in a well-maintained environment.
- Delivered informative orientations on gym equipment use to ensure customer safety.
- Supported special events at the centre, contributing to successful execution and positive feedback.
- Promoted upcoming events and activities, increasing participation rates amongst patrons.
- Established an efficient working environment by maintaining the cleanliness and order of equipment.
- Provided high-quality customer service for improved patron satisfaction.
- Helped to increase customer satisfaction and retention by delivering high standards of customer service.
- Performed general reception duties.
- Advised customers of rules and regulations to maintain safe facilities and activities.
- Monitored customer activity to maintain safe, secure leisure environments.
- Prepared equipment ahead of classes to enable prompt start times.
- Maintained internal and external facilities to safe, professional standards.
Education
A-Levels - Computer Science, Economics, Engineering, Maths
Robert Clack School of Science
Dagenham, Barking and DagenhamSkills
- Self-Motivated initiative
- Resilient
- Hardworking
- Time Efficient
- Teamwork
- Adapting to emergencies
- Motivating other
- Data entry proficiency
- Multilingual: English, Italian, Bengali
- Customer Service
- Complaint handling
- First aid knowledge
- POS system operation
- Programming Languages: Python, HTML, CSS, JavaScript
Languages
English
Proficient (C2)
Italian
Advanced (C1)
Bengali
Advanced
Supercurricular Activities
IRIS PROJECT— BIG DATA: ATLUS
My group was tasked with researching a large amount of official data to identify and analyse patterns, and then showcase the results to well-respected scientists and professors.
My classmates and I were tasked with choosing a charity of our choice and sponsoring it in this competition to win a prize that we could then give back to the charity.
Timeline
Leisure centre assistant
Robert Clack Leisure Centre
07.2024 - Current
Shell trainee for Artificial Intelligence
Shell International Ltd — Shell Centre, London
CDW trainee for Digital Marketing
CDW Limited
A-Levels - Computer Science, Economics, Engineering, Maths
Robert Clack School of Science
Similar Profiles
Julieta Villicana CahueJulieta Villicana Cahue
LatAm Account Manager, Design-Digital Project and Translations Manager at Shell International and Shell USALatAm Account Manager, Design-Digital Project and Translations Manager at Shell International and Shell USA
NUR ARTIKHA NABILANUR ARTIKHA NABILA
CP SPECIALIST DEPLOY SOURCING at Shell Business Service Centre Sdn. BhdCP SPECIALIST DEPLOY SOURCING at Shell Business Service Centre Sdn. Bhd
Gemma RobinsonGemma Robinson
Early Childhood Educational Room Leader at Junior Einsteins Nurturing Centre- Shell HeightsEarly Childhood Educational Room Leader at Junior Einsteins Nurturing Centre- Shell Heights
Qinglun MengQinglun Meng
Manager at Alfa Components Industries LtdManager at Alfa Components Industries Ltd
ATA UL REHMANATA UL REHMAN
Delivery Coordinator –Data Center (Digital Realty) at Workrate Security LtdDelivery Coordinator –Data Center (Digital Realty) at Workrate Security Ltd