Summary
Skills
Accomplishments
Work History
Education
Certification
Volunteer
Jigneshkumar Bhalsod

Jigneshkumar Bhalsod

Graduation Student - MSc Data Science
Coventry

Summary

Talented Team Leader offering 12 -year background with progressive advancement in IT management. Customer focused and driving employee performance, achieving team goals and delivering consistent, on-time project completion. Strong builder of team vision to meet benchmarks in quality and production.

Skills

Excellent experience with team handling and management, mentoring team members with technological knowledge, always stepping forward for the knowledge sharing

Customer focused and keen to resolve customer service related issues with enthusiasm

Believing in "Customer first" philosophy

Very good at customer relations and customer handling

Team player and team builder

Quick learner and keen tutor

Windows and Linux servers hands on experience

Understanding of API and application integration

Python programming beginner

Cloud computing and Automation technologies enthusiastic

Profound knowledge of ISP TX network with ISIS , OSPF, BGP, MP-BGP, MPLS (L2/L3 VPN), QoS, route leaking

Excellent soft skills with word

Accomplishments

  • Employee of the month and thank you award - AIS info, India for performing as a best team leader. 04/2022
  • Awarded Rising star of the year - Best Mentor of the freshers technical training program Motadata 02/2019
  • Achieved title of Network Hero, MTN-Huawei MS project for successfully performed in multiple projects, Jo'burg-SA 08/2016

Work History

Team Lead - NOC

American infosource pvt ltd
Baroda
12.2020 - 08.2022
  • Lead US based banking NOC project with team handling, management coordination and L2/L3 level technical support facilities with customer focused attitude.
  • Monitoring of customer ticket queue / reports to ensure tickets never exceed agreed SLA with customer's tools facility of FP as ticketing system and Solarwinds NMS portal.
  • Prepared detailed customer service reports on updates to project specifications, progress, identified conflicts and team activities.
  • NOC supervision with team attendance, shift management.
  • Creating environment oriented to trust, open communication, creative thinking, and cohesive team effort.
  • Development of business review reports and SOP documents.
  • Tracked receipts, employee hours and inventory movements

System Administrator

Volansys technologies
Ahmedabad
01.2020 - 09.2020
  • Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
  • Responsible for network design, implementation and troubleshooting of company's IT infra, including branch wise connectivity.
  • Provision of L2/L3 technical support for Linux, MAC and windows based systems, servers and along with network facilities like UTM /firewall, L2-L3 switches and router.
  • Configuration and troubleshooting management of Jira service desk, GitLab server and SnipeIT open source asset management tool.
  • Participation during company's external IT audits and making sure to maintain compliance documents and maintaining data accordingly.

Solution Consultant

Motadata - Mindarray Systems Pvt Ltd.
Ahmedabad
07.2018 - 12.2019
  • Drafted integration plans to ease assimilation of products into customers' business infrastructure.
  • Evangelized for updated monitoring and ITIL products following introduction of new features or updated specifications.
  • Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
  • Performed detailed research of customer business structures to accurately tailor NMS ( Network Monitoring System) to unique needs of each.
  • Monitored project status and productivity while inspecting performances to decrease process discrepancies by 67%

Datacom Transmission and Network Security Engineer

MTN - Huawei technologies third parties of South Africa
Johannesburg
05.2014 - 01.2017
  • Worked with teams to develop company-wide information assurance, security standards and procedures.
  • Implementation of MPLS based transmission network using ISIS as IGP, MPLS TE tunnels flexibility.
  • Achieved multiple project's participation, mainly performing as CTN transmission L3 engineer with ISP IP/MPLS network implementation, configuration and troubleshooting. Secondary assisted GPON and Core security perimeter team of MTN.
  • Overall responsibility for 24x7 customer support for smooth network operation and performance by making sure maximum service availability to customer and its clients.

Education

Master of Science - Data Science

Coventry University
Coventry
2023.01 - Current

Bachelor of Science - Computer Applications

Madurai Kamraj University- Distance Education
Ahmedabad
01.2010 - 11.2011

Polytechnical Diploma in Engineering - Computer Engineering

Technical Examination Board- Gandhinagar, Gujarat
Ahmedabad
01.2004 - 11.2007

Certification

CCNA - R&S

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Jigneshkumar BhalsodGraduation Student - MSc Data Science