Jigna Parekh
Portsmouth,Hampshire
Summary
Dedicated hospitality professional with a strong focus on guest satisfaction and customer orientation. Proficient in multilingual communication and hotel software, ensuring seamless operations and exceptional service delivery. Expertise in dietary restrictions, hygiene standards adherence, and security protocols. Skilled in table setting, stock management, and maintaining a diplomatic approach to enhance the overall guest experience. Committed to continuous improvement and excellence in the hospitality industry.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Crew member
Mc Donald's
Portsmouth, Hampshire
08.2023 - Current
- Offered menu recommendations based on customer preferences improving their dining experience.
- Facilitated smooth flow of customers by effectively managing queues during rush hours.
- Assisted in staff training to enhance teamwork and improve service delivery.
- Prepared food items according to the established recipes maintaining consistency of taste and presentation.
- Ensured optimal guest satisfaction through attention to dietary preferences and allergy information.
- Facilitated payments smoothly for quick customer checkout.
- Streamlined communication between kitchen and floor staff for efficient service.
- Promoted daily specials to increase sales revenue.
- Assisted colleagues during peak hours for smooth operations.
- Contributed to team targets by upselling menu items.
Education
Master of Science - Human Resource Management
University of Portsmouth
Portsmouth 09.2023 - 09.2024
Skills
- Customer orientation
- Knowledge of dietary restrictions
- Diplomatic approach
- Hygiene standards adherence
- Multilingual communication
- Hotel software proficiency
- Security protocol knowledge
- Guest satisfaction focus
- Table setting expertise
- Stock management
Timeline
Master of Science - Human Resource Management
University of Portsmouth
09.2023 - 09.2024
Crew member
Mc Donald's
08.2023 - Current
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