Summary
Overview
Work History
Education
Skills
Upskilling
Timeline
CustomerServiceRepresentative
Jigisha P Mehta

Jigisha P Mehta

Technical Analyst
Kenton,London

Summary

Digital Learning Product and Solutions expert with over 14+ years of experience in delivering digital learning interventions, product implementation an analysis, qualitative SCORM/xAPI compliant output, in-person and online trainings, content management, operational excellence, governance and reporting, CMS, LMS and LXP experience, immersive technology, program management, key account management, team management, vendor management, resourcing, onboarding, instructional design, pre-sales n solutioning, prototypes, process change/improvement, etc. in various industry segments globally including - BFSI, Retail, Pensions, Energy, Logistics, Consulting, Cloud Computing, Accounting, Aviation, Automobile, Retail, IT/Software, Network and Security, Telecommunications, Pharma/Medical, ECommerce, Profit/Non-Profit, Consumer goods. Successfully analysed, identified, evaluated, initiated, executed and delivered long running engagements and ready to take on accept/adapt any challenging new role. Excellent communication skills, strategic thinking, eye for detail, diligent, forward-thinking, flexible and adaptable to fast-paced dynamic process, customer and project needs. Successful at motivating teams to meet demanding timelines, meeting objectives and directing high valued projects. Works well with people at all levels of the organization, including the C-suite, key stakeholders (internal and external), product owners, product managers, developers, LXengineering team, infrastructure, LD, GD, customers, sales, cross-functional teams, support, PMO, suppliers and vendors.

Overview

21
21
years of professional experience

Work History

Technical Analyst – Professional Services (Platform and Content)

Learning Pool, Inc.
09.2023 - Current
  • Delivering Platform Products valued up to 500K in 10 -12 weeks of Implementation Plan with upsell and cross-sell of new integrated products for existing and new customers in the UK/Europe and North America
  • Platform Migration consultancy (user, content, data), defining solution landscape and confirming technical requirements for implementation and launch ready for roll-outs
  • Customer onboarding, personalise the experience, highlight the benefits of products and service purchased focusing on customer Value
  • Technical expertise and consultancy for platform configuration, provisioning and authentication of the users, data and content
  • Creating project plans, RAID log, analysing presales technical scoping documents, salesforce cases, gathering functional requirements, managing product feature requests, consulting third party integrations, infrastructure support, learner records, databases, documenting and conducting discovery workshops, creating statement of work, implementation documents, user stories, non-standard implementation
  • Documenting the product sale including standard/non-standard implementation, bespoke request SOWs in collaboration with sales, implementation specialists, developers, product owners, project managers, vendors and outsourcing teams
  • Identifying product-related customer asks, issues, errors and recommending possible solutions, collaborating with internal product teams to enhance the functional features optimising products and user experiences with a quick tat
  • Attending client calls for gathering requirements, proposing relevant solutions, leveraging the available set of templates, learning products, tools and technology
  • Recommend and manage organizational change projects including digital Transformation, product enhancements, mergers and acquisitions and recurring projects
  • Creating new templates for sale of LMS, LXP, Analytics, Automation, Skills, Off the shelf content, Bespoke content, subscription-based AI products, agenda for workshop and enablement, LMS/LXP services using secured protocols/platforms

Senior Manager – Presales and Solutioning (Learning Division)

Encora Inc.
04.2021 - 04.2023
  • Analysing pre-sales and creating proposals, RFPs/RFIs/RFQs by reviewing the business requirement and provided inputs
  • Worked on 100s of proposals and won deals as big as USD 10M+ (independently)
  • Identifying learning gaps and proposing learning solutions that align business needs and requirements
  • Getting on client calls to understand, analyse their requirements and propose relevant solutions
  • Leveraging the available set of templates, tool and technology
  • Recommend and managed organizational change projects including Digital Transformation, converting classroom-based trainings to blended/digital interventions
  • ILTs, WBTs, VILTs, Video-based learning, game-based learning, QRF, PDFs, Resources, Emerging tech like – AR, VR, 360 and 3D, mobile-apps, eCommerce, Localization/translations using different multi-media components
  • Subscription based hosting and LMS services using secured protocols/platforms
  • Governance reports and project monitoring on regular basis i.e., daily, weekly, monthly and QBR with internal and external stakeholders
  • Collaborated with cross-functional teams and verticals to execute business needs/requirements (Client Partner, VP/SVP Sales, Graphic/Visual designers, Web developers, Programmers, IDs, SMEs, QAs, Functional heads, BU head, Senior Leadership Team, PMO, HR/Admin, Vendors, Production Team, etc.)
  • Conceptualized and managed Pilots and Proof of Concepts – both internal and external (client-facing) projects in collaboration with cross-functional teams
  • Facilitated and managed Brandon Hall Awards for the Learning division with a 90%-win ratio on the overall submissions
  • Identifying new ways of delivering content; working with data, agile and testing to drive improvements

Project Manager - Design Solutions and Delivery

Aptara Corp.
03.2019 - 04.2021
  • Analyse pre-sales and create RFPs/RFIs/RFQs by reviewing the business requirement and provided inputs
  • Delivered various content-specific programs including – Onboarding, Sales, Cargo, In-flight trainings, Customer journey, Customer service, Simulations, Product trainings, etc
  • Getting on client calls to understand, analyse their requirements and propose relevant solutions
  • Governance and project monitoring on regular basis i.e., daily, weekly, monthly and QBR
  • Worked closely with cross-functional teams and verticals to execute business needs/requirements (Graphic/Visual designers, Web developers, Programmers, IDs, SMEs, QAs, Functional heads, BU head, Senior Leadership Team, PMO, Vendors, Production Team, etc.)
  • Conceptualize and manage Pilots and Proof of Concepts – both internal and external (client-facing) projects in collaboration with cross-functional teams
  • Delivered and Managed projects/programs developed using – Custom HTML5, Rapid authoring tools – Articulate 360, Captivate, Evolve, Articulate Rise, Gomo, Lectora and others
  • Managed development team of 60 – 65 learning experts and 3 to 4 junior PMs/Project Managers with direct reporting
  • Client Relationship Management, Program/Project management, team management, stakeholder management (internal + external), vendor management
  • Produced stats and response tracker reports each quarter, updating customers and senior leaders on progress and roadblocks
  • Created full-scope cost estimates/rate card for bid builds and designed build projects
  • Developed capability presentations and reports for prospects and new opportunities
  • Worked with senior leadership to ensure complex projects were completed on time and under-budget
  • Arranged for and rolled out company projects and programs that supported company's Enterprise function
  • Coordinated daily tasks including recruitment, office upkeep and inventory maintenance
  • Created and presented data using MS Excel spreadsheets and other MS Office tools
  • Reviewed job applications to identify, vet and recommend optimal candidates
  • Applied extensive expertise in System Development Lifecycle (SDLC) methodologies and Agile project management techniques to manage multiple project teams
  • Mitigated excessive spending by effectively negotiating vendor product and sales service contracts to optimize cost savings
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
  • Work closely with PMO team in identifying and shortlisting vendors, partners and consultants required for internal critical and time-bound projects
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction
  • Conducted training and change management processes to improve operations

Project Manager (Learning)

Upside Learning Solutions
03.2015 - 03.2019
  • Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets
  • Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs
  • Managed and led multi-disciplinary design team throughout development and contract document phases for $1 Million and above project
  • Developed long-term business strategy by using customer feedback to identify necessary process improvements
  • Produced statistical and business tracker reports each month/quarterly, updating customers and senior leaders on progress and roadblocks
  • Outlined project plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination
  • Created full-fledged implementation plans, accounting for ROI, cost-benefit and other analyses
  • Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track
  • Communicated project plans and progress to key stakeholders, including project contributors, business, operational and technical resources
  • Provided outstanding service to clients through effective communication and rapport building to promote future business opportunities
  • Closely collaborated with project members to identify and quickly address problems
  • Managed project teams in Agile environment, realizing success through application of SDLC methodologies and leadership skills
  • Resolved problems and provided solutions to customers by communicating requirements to subordinates
  • Interacted with customers and clients to identify business needs and requirements
  • Kept project teams on-task with proactive control of budgets, schedules and scopes
  • Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date
  • Delivered status reports to stakeholders for budgeting and planning purposes
  • Evaluated product and process disadvantages and suggested solutions including changes to processes, products or quality standards where warranted
  • Mitigated production issue risks by identifying potential problems and taking effective action
  • Aided senior leadership during executive decision-making process by delivering weekly compliance reports to identify process improvement or corrective action

Instructional Design - Project Manager (Learning)

Enthralltech Limited
04.2014 - 02.2015
  • Designed course materials and supported implementation
  • Developed Sales training programs to improve organizational efficiency
  • Designed custom WBTs tailored to client needs by using reality-based scenarios, inter activities and simulations (Show Me/Try Me)
  • Structured courses to meet students' needs based on proficiency readiness assessments
  • Redesigned, updated and revised existing courses to meet current academic standards
  • Developed thorough design documents and training plans utilizing effective instructional methods
  • Collaborated with senior stakeholders and web design teams to develop courses based on adult learning principles
  • Consulted with clients to define program development and instructional design needs
  • Created prototypes and storyboards for WBTs and Animated courses
  • Worked with subject matter experts to identify target audience's training needs

Placement/Verbal Ability Trainer (Freelancer)

01.2012 - 03.2014
  • Conducted placement training and mock GD/PI rounds for final year MBA and Engineering graduates
  • Created, modified, and executed training for host of clientele
  • Developed, updated and provided verbal ability training to foreign national students, learners, professionals, job seekers, etc

Analyst

AXA Business Services Pvt Ltd
01.2007 - 03.2008
  • Documented insurance claims for LMV/SMV for UK and France customers
  • Provide support on customer grievances and complaints
  • Mentoring and guiding new team entrants
  • Developed monthly reporting and insights for management meetings
  • Communicated with freshers to provide clarity on expected tasks, compensation and policies

Associate

Wipro Pvt Ltd
01.2004 - 03.2005
  • Managed customer service through daily communication and interaction
  • Evaluated customer information to explore issues, and maintain high-quality service
  • Maximized customer interactions by promptly identifying needs and wants
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement
  • Educated new hires on company policies and procedures

Education

Bachelors of Engineering - Electronics Engineering

D.Y.Patil Women's College Of Engineering
08.2003

Diploma - Digital Electronics

Bombay Institute of Technology
06.1999

Secondary School Certificate - SSC

Holy Cross Convent School
06.1996

Skills

  • Customer Relationship Development
  • Project Coordination
  • Integrated SaaS Solutions
  • Project Implementation
  • Operational Excellence
  • Stakeholder/Vendor/Supplier Management
  • Team Management
  • Proposals
  • RFP
  • RFI
  • Statement of Work (SOW)
  • Implementation documents
  • Discovery Workshops
  • Project scheduling
  • Sprint Planning
  • Waterfall/Agile cycle
  • Risk Analysis
  • Estimation
  • Requisitions
  • Inventory
  • Governance & Reporting
  • Managing projects
  • UX testing
  • Collaborating demos/POC
  • Immersive Technology
  • Budgeting
  • Estimating
  • Standard pricing cards
  • LMS
  • LXP
  • Analytics
  • Automation
  • LRS
  • Skills
  • Salesforce
  • JIRA
  • MS Office tools
  • CVS
  • Whizible
  • Celoxis
  • Zoho
  • Basecamp
  • Mantis
  • Peoplesoft ERP
  • MS Projects
  • ARIBA system
  • Process Improvements
  • Organisational Change
  • Analysis and Design
  • Risk Assessment Metrics
  • People Management
  • Managing large-scale programs
  • Onshore/Offshore teams
  • Vendors/Partners
  • Instructional Design
  • ADDIE
  • Cognitive Learning
  • Adult learning theories
  • WBT
  • ILT
  • VILT
  • Video based learning
  • Game-based learning
  • Downloadable PDFs
  • Blended learning
  • Subscription-based hosting
  • Secured platforms/protocols
  • Workforce training
  • Conducting Interviews
  • Pre-sales
  • Bidding
  • Leading Edge Design Solutions
  • IT Infrastructure
  • AI-based solutions
  • Sustainable solutions
  • Modular solutions
  • Scalable solutions
  • Content need analysis
  • Pilot/Prototypes
  • Fixed Bids
  • T&M
  • Managed Services
  • Professional Services
  • XDT teams
  • Staff Augmentation
  • Vendor onboarding
  • LMS/LXP – CSOD
  • Totara
  • Moodle
  • Evolve
  • Upside
  • Sumtotal
  • YPLMS

Upskilling

  • Instructional Design – eKnowledge Tree, Kothrud, Pune
  • Digital Transformation
  • Design Thinking – Understanding the Process
  • Learning Design Thinking – Lead Change in Your Organization

Timeline

Technical Analyst – Professional Services (Platform and Content)

Learning Pool, Inc.
09.2023 - Current

Senior Manager – Presales and Solutioning (Learning Division)

Encora Inc.
04.2021 - 04.2023

Project Manager - Design Solutions and Delivery

Aptara Corp.
03.2019 - 04.2021

Project Manager (Learning)

Upside Learning Solutions
03.2015 - 03.2019

Instructional Design - Project Manager (Learning)

Enthralltech Limited
04.2014 - 02.2015

Placement/Verbal Ability Trainer (Freelancer)

01.2012 - 03.2014

Analyst

AXA Business Services Pvt Ltd
01.2007 - 03.2008

Associate

Wipro Pvt Ltd
01.2004 - 03.2005

Diploma - Digital Electronics

Bombay Institute of Technology

Secondary School Certificate - SSC

Holy Cross Convent School

Bachelors of Engineering - Electronics Engineering

D.Y.Patil Women's College Of Engineering

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Jigisha P MehtaTechnical Analyst