Jibi John
cambridge,Cambridgeshire
Summary
Looking for a promising opportunity in Business Administration, where I can leverage my MBA education and innovative skills to excel in my role. My primary aim is to consistently exceed the expectations of my employer by applying my expertise while upholding the highest standards of integrity and ethics. I am dedicated to contributing to the organization's growth and reputation, thereby ensuring its ongoing success in the dynamic field of business and administration
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Sales team member (part time)
Premier Convenience Store
Longstanton, Cambridgeshire
09.2022 - Current
- Accepted card, cash and cheque payments in POS register system.
- Inspected products for damages and expiry dates before processing refunds.
- Built rapport with new and existing customers to boost client retention.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Promoted customer loyalty scheme at checkout.
- Managed customer lines for minimum wait times and high satisfaction.
Food and beverage associate
Marriott International
Belgaum, karnataka(India)
12.2020 - 08.2022
- Enforced rules for cleanliness and sanitisation to ensure constant compliance with health and food safety standards.
- Stored and carefully handled stock to minimise wastage.
- Covered front-of-house reception with excellent presentation.
- Placed orders and processed payments in POS systems, maintaining efficient service operations.
- Completed daily set up and pack down duties, cash counting and stock replenishing.
- Maintained thorough food, drink and menu knowledge, providing expert assistance with customer selections.
- Guaranteed outgoing orders met high company standards, maintaining service quality and consistency.
- Provided first-class customer care through helpful, friendly service.
Industrial trainee
Taj Hotels (IHCL)
Banglore, Karnataka(India)Ho
12.2018 - 03.2019
- Motivated and encouraged team to maintain work ethics and positive environment.
- Addressed queries and resolved issues to provide guidance and leadership.
- Formulated employee surveys and interviews to gather feedback and data.
Education
Master of Business Administration - Business Management
Anglia Ruskin University
Cambridge 09.2022 - 09.2023
Bachelor of Science - Hospitality & Hotel administration
Oriental school of hotelmanagement
India 07.2017 - 04.2020
Skills
- Customer service
- Merchandising
- Cash management
- Customer Relations
- Product promotions
- Staff Training
- Client Service
- Problem solving strength
- Sales expertise
- Performance improvement
Languages
English
Fluent
Hindi
Fluent
Timeline
Sales team member (part time)
Premier Convenience Store
09.2022 - Current
Master of Business Administration - Business Management
Anglia Ruskin University
09.2022 - 09.2023
Food and beverage associate
Marriott International
12.2020 - 08.2022
Industrial trainee
Taj Hotels (IHCL)
12.2018 - 03.2019
Bachelor of Science - Hospitality & Hotel administration
Oriental school of hotelmanagement
07.2017 - 04.2020
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