Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jiayan Wu

Year 3 Sociology Student
Durham

Summary

Dynamic and results-oriented professional with a proven track record at Guangji Zen Temple, excelling in teamwork and collaboration, and computer skills. Spearheaded initiatives to enhance event engagement and customer satisfaction, significantly contributing to sales development at Xuanfengxiangming Tea Shop. Demonstrates leadership qualities and a positive attitude, adept at fostering strong customer relationships.

Overview

2
2
years of professional experience

Work History

Lay Buddhist Volunteer

Guangji Zen Temple
07.2024 - 11.2024
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with the temple in terms of meditation and ritual events.
  • Used strong interpersonal communication skills to convey information to all temple visitors.

Manager of Foreign Trade Development

Huaxinhang Co.,Ltd
09.2024 - 10.2024
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Barista

Yuqing Gong Taoist Temple
01.2024 - 02.2024
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Tea Art Specialist

Xuanfengxiangming Tea Shop
04.2023 - 07.2023
  • Provide high-quality service for the customers in the tea shop.
  • Serve as an assistant for the manager of the tea restaurant in terms of financial and service parts.
  • Have skilled experience in tea-making as regards to black tea, purer tea, and green tea.
  • Involved in the tea-making process during the tea season, take part in producing Hunan black tea.
  • I have mature experience in dealing with customers' complaints, and I am good at maintaining customers' relationships.
  • Help the tea restaurant to sell its tea and offer advisable suggestions for its sales development.

Education

Bachelors of Social Science - Sociology

University of Durham
Durham
04.2001 -

Skills

Teamwork and Collaboration

Languages

Chinese (Mandarin)
Native language
English
Advanced
C1

Timeline

Manager of Foreign Trade Development

Huaxinhang Co.,Ltd
09.2024 - 10.2024

Lay Buddhist Volunteer

Guangji Zen Temple
07.2024 - 11.2024

Barista

Yuqing Gong Taoist Temple
01.2024 - 02.2024

Tea Art Specialist

Xuanfengxiangming Tea Shop
04.2023 - 07.2023

Bachelors of Social Science - Sociology

University of Durham
04.2001 -

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Jiayan WuYear 3 Sociology Student