Jiawen Zhang
Belfast,Northern Ireland
Summary
I am a dedicated student at Queen's University Belfast known for reliability and a positive attitude. A strong work ethic combined with ambition drives consistent performance to achieving my personal and academic goals.
Overview
9
9
years of professional experience
Work History
Team Member
City Lodgers
Edinburgh, Scotland
06.2025 - 09.2025
- Worked interdependently within a small team to transition the site between student accommodation and a fully operational summer hotel, working to strict deadlines and ensuring smooth, efficient changeovers and high operational efficiency.
- Delivered front‑of‑house support and assisted with social event setup to enhance the resident and guest experience.
Pensions Consultant
Diligenta
Edinburgh, Scotland
07.2024 - 07.2024
- Championed structured training in customer service compliance and data protection initiatives.
- Facilitated clear communication of complex pension information to enhance customer comprehension.
- Implemented empathy-led communication and active listening techniques in case scenarios.
- Ensured meticulous attention to detail while managing customer records in line with FCA standards.
Receptionist
Ten Hill Place Hotel
Edinburgh
02.2023 - 04.2024
- Enhanced guest experience through effective reception management, establishing positive initial contact.
- Resolved enquiries with empathy and clarity, ensuring high levels of customer satisfaction.
- Streamlined administrative processes, maintaining a well-organised front-of-house environment, contributing to operational efficiency.
Retail Member
Krispy Kreme
Edinburgh
01.2022 - 01.2023
- Delivered exceptional customer services in retail, with patience and ability to remain calm in peak hours.
- Worked well with other members to reach daily sales targets.
- Food preparation and delivery handling.
Cast Member (Sales Assistant)
Disney Store
Blanchardstown
01.2019 - 01.2020
- Provided excellent sales service by offering bespoke product advice to meet exact customers’ needs.
- Worked energetically and increased event sales through targeted selling in line with current marketing initiatives and promotions.
- Stock take and Delivery management.
Senior Receptionist
Eatzen Restaurant
Meath
01.2017 - 01.2019
- Oversaw VIP bookings and special requests, enhancing service excellence through meticulous attention to detail.
- Led training initiatives for new staff on till systems and customer service protocols, promoting operational efficiency.
- Championed high-quality service delivery by fostering a culture of continuous improvement and training.
Education
MSc - Management
Queen’s University Belfast
2026
BSc (Hons) - Biomedical Sciences (Infectious Diseases)
University of Edinburgh
2025
Skills
- Interpersonal communication
- Sales achievement
- Team collaboration
- Leadership skills
- Customer service excellence
- Efficiency optimization
- Attention to detail
- Adaptability
- Computer literacy (Power BI, JASP, R, PyMOL, Microsoft systems)
- Languages (English, Mandarin C2, French B2, Irish B2, Arabic A2)
Timeline
Team Member
City Lodgers
06.2025 - 09.2025
Pensions Consultant
Diligenta
07.2024 - 07.2024
Receptionist
Ten Hill Place Hotel
02.2023 - 04.2024
Retail Member
Krispy Kreme
01.2022 - 01.2023
Cast Member (Sales Assistant)
Disney Store
01.2019 - 01.2020
Senior Receptionist
Eatzen Restaurant
01.2017 - 01.2019
MSc - Management
Queen’s University Belfast
BSc (Hons) - Biomedical Sciences (Infectious Diseases)
University of Edinburgh