Jiaolu Tang
Uxbridge,lon
Summary
Friendly and skilled barista with a passion for specialty coffee and exceptional customer service. Experienced in high-volume environments, Taking pride in crafting quality beverages while building rapport with customers. Knowledgeable in brewing techniques, fair-trade coffee, and maintaining efficient workspace standards. A reliable team player with strong attention to detail, ready to contribute to a dynamic café environment.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Restaurant waiter
Fooyoung garden
Uxbridge, Hillingdon
09.2024 - Current
- Exceptional Customer Service & Communication
Demonstrated strong interpersonal skills while taking orders and providing personalised menu recommendations, ensuring a positive guest experience.
Addressed customer complaints promptly and liaised with kitchen staff/management to resolve issues efficiently. - Teamwork & Operational Excellence
Conducted thorough closing procedures, including cleaning and preparing tables for the next service, maintaining high standards of hygiene and organisation.
Coordinated large group reservations with meticulous attention to detail, ensuring smooth service flow. - Thriving in Fast-Paced Environments
Delivered consistent, high-quality service during peak hours, balancing speed with attentive customer care.
Barista
Zhenyintang
Guangzhou, China
09.2022 - 06.2024
- Expert Beverage Crafting & Customer Engagement
Consistently delivered high-quality coffee and seasonal drinks (boosting sales by 15%), while building customer loyalty through personalised service, including remembering names and regular orders. - Peak Period Performance & Workflow Optimisation
Managed 50+ hourly orders during busy shifts without compromising service standards, while streamlining bar efficiency through meticulous workstation organisation and stock management. - Team Collaboration & Operational Excellence
Partnered seamlessly with colleagues to maintain smooth service flow in high-pressure environments, demonstrating strong communication and adaptability. - Extensive Menu Knowledge & Upselling Expertise
Mastered 50+ drink recipes and ingredient profiles to make tailored recommendations, successfully promoting seasonal specials and enhancing customer experience.
Education
Master of Arts - Public Relations and Media Strategy
Brunel University London
Uxbridge 09.2024 - 10.2025
Bachelor of Arts - Chinese Language and literature
South China Agriculture University
Guangzhou, China 09.2019 - 06.2023
Skills
- Coffee preparation
- Understanding of coffee blends
- Barista equipment knowledge
- New latte art design
- Multi-Tasking under pressure
- Coffee brewing techniques
- Customer Service
- Social media strategy
- Content creation
Affiliations
- Create special latte art
- Outdoor activities/ workout
- Music (gigs/ vinyl record collection)
- Animals
Languages
English
Intermediate
Mandarin
Native
Timeline
Restaurant waiter
Fooyoung garden
09.2024 - Current
Master of Arts - Public Relations and Media Strategy
Brunel University London
09.2024 - 10.2025
Barista
Zhenyintang
09.2022 - 06.2024
Bachelor of Arts - Chinese Language and literature
South China Agriculture University
09.2019 - 06.2023
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