Summary
Overview
Work history
Education
Skills
Languages
Timeline
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JIA-YU (Mandy) LIOU

JIA-YU (Mandy) LIOU

Reykjavik,Iceland

Summary

I am a passionate language educator, interpreter, and translator, specializing in English-Chinese communication and cross-cultural services. Before moving to Iceland to pursue my master's degree in International Studies in Education, I became a certified NAATI interpreter and translator in Australia, with a strong focus on culturally sensitive translation and localization. My work experience in education, community language teaching, and translation projects in both Iceland and abroad has given me valuable insights into supporting immigrant communities and bridging language gaps. I am dedicated to making important information accessible across languages and cultures, particularly in the areas of labor rights, education, and social inclusion. I am excited to bring my language skills, cultural understanding, and positive approach to translation and interpretation work in Iceland. I am continuing to improve my Icelandic and am committed to lifelong learning in order to better serve diverse communities.

Overview

13
13
years of professional experience
3
3
years of post-secondary education

Work history

Language Educator

LEARN WITH LIOU
01.2012 - 04.2025
  • Taught Chinese and English to non-native and native speakers, adapting lessons to meet individual learning needs.
  • Developed and implemented inclusive curricula that promoted critical thinking and creativity.
  • Integrated positive psychology principles to foster a supportive and growth-oriented learning environment.
  • Built strong relationships with students, colleagues, and parents through effective communication and cultural awareness, enhancing the overall educational experience.

Retail Assistant

ICEWEAR
Reykjavik, Iceland
08.2024 - 04.2025
  • Provide customer service to a diverse range of international customers, offering product advice, upselling, and ensuring a welcoming shopping experience.
  • Build strong product knowledge across Icewear's clothing and outdoor gear collections to assist customers with appropriate purchases.
  • Manage sales transactions efficiently using POS systems and handle multi-language customer interactions in English, Chinese, and basic Icelandic.
  • Support new staff training by sharing product knowledge and customer service standards.
  • Develop strong cross-cultural communication skills while working in a fast-paced, tourism-driven retail environment.

Education

Bachelor of Arts - English

TAMKANG UNIVERSITY
Taipei, Taiwan

Master's Degree - International Studies in Education

UNIVERSITY OF ICELAND
Reykjavik, Iceland
08.2022 - 06.2025

Skills

  • TECHNICAL PROFICIENCY
  • INTERPERSONAL SKILLS
  • PROACTIVE MINDSET
  • GROWTH MINDSET
  • ORGANIZED

Languages

English
Advanced (C1)
Chinese
Native
Basic Icelandic
Beginner (A1)

Timeline

Retail Assistant

ICEWEAR
08.2024 - 04.2025

Master's Degree - International Studies in Education

UNIVERSITY OF ICELAND
08.2022 - 06.2025

Language Educator

LEARN WITH LIOU
01.2012 - 04.2025

Bachelor of Arts - English

TAMKANG UNIVERSITY
JIA-YU (Mandy) LIOU