Summary
Overview
Work history
Education
Skills
Accomplishments
Languages
Timeline
Generic

JHUMA DUTTA

Kolkata,West Bengal

Summary

An accomplished software professional with a proven track record of 13 years in Software Development and Implementation, I bring an extensive background in Computer Science and a Master's degree to my role as a specialist in Salesforce configuration and administration. Throughout my career, I have honed my skills and expertise, evolving into a versatile leader who excels in managing complex software projects, driving Salesforce initiatives, and demonstrating exceptional proficiency in Project and Release Management.
My commitment to achieving excellence is evident in my passion for fostering efficient team collaboration and my unwavering dedication to continuous learning. This unique combination allows me to thrive in any dynamic work environment, where I can contribute as a valuable asset. My skill set encompasses a wide range of tools and technologies, including Salesforce configuration and customization, Jira, Plutora, Bitbucket, Git, Confluence, Workbench, Apex Data Loader, Autorabit, and Flosum.
I have a proven history of success in implementing and enhancing Salesforce solutions, having worked extensively on Salesforce Apex, approval processes, flows, process builder, sharing rules, and lightning web components. My commitment to innovation and my ability to adapt to new challenges make me a sought-after professional in the field. With a consistent record of delivering high-quality results and a focus on achieving organizational goals, I am eager to bring my expertise to drive impactful projects and contribute to the continued success of forward-looking teams and initiatives.

Overview

11
11
years of professional experience

Work history

Technology Specialist

Cognizant Technology Solutions
Kolkata, West Bengal
05.2022 - 11.2022

IT/UK/FR/DE/CA/ES EUCAN Migration to CS(Cornerstone)

  • INDUSTRY
  • Pharmaceuticals, PROJECT TITLE
  • MSDC Events - COMET Integration
  • INDUSTRY
  • Pharmaceuticals
  • CLIENT
  • APAC Countries.

eBIW Info Analytics Pvt
  • Ltd.(Oracle Gold Partner)
  • PROJECT TITLE
  • ORDM Implementation for NBTY
  • INDUSTRY
  • Nutrition
  • CLIENT

Release Engineer RMO

Kolkata
04.2018 - Current
  • Release Management Office)
  • PROJECT DESCRIPTION
  • Veeva Salesforce Change Request Migration
  • Migration of development codes from development environment to UAT environment
  • It also involves migrating those changes to relevant sandboxes to keep them in sync
  • Using of Continuous Integration (CI) tool Autorabit
  • Environment Administration
  • Create/Refresh sandboxes as per requirement
  • Upgrading sandboxes to the latest Veeva version release
  • Vault Administration
  • Manage different documents in Global Veeva Vault and approve or expire them according to Business requirement
  • Product entry and administrative works are also included in vault management process
  • Production Deployment Management
  • To perform production deployment and bug fixing for any issues found post deployment
  • Veeva Configuration Data load
  • Migrate Salesforce configuration data into sandboxes by Capstorm and to manage data as per business requirement
  • ROLES & RESPONSIBILITIES
  • Managing releases
  • Work as Release lead from offshore
  • Train newly onboarded resources
  • Provide training and support to client
  • Change Request Migration
  • Environment Administration
  • Vault Administration
  • Production Release Management
  • Configuration Data Migration
  • Data masking and Automation
  • Git technology.

Merck DURATION & LOCATION
Kolkata
05.2022 - 11.2022
  • PRIMARY ROLE
  • Salesforce Configuration Changes and Data Migration
  • ROLES & RESPONSIBILITIES
  • Creating sharing rules for the objects based on country code
  • Creating Delegated groups for the respected users
  • Creating Queues as per the business requirement
  • Approval process configuration changes based on the country code
  • Worked on Veeva Modules - Accounts, Events, Consent Capture, Survey, Products, Translations, Email templates, Data Change Request, Approval process, Users
  • Testing the Account, DCR changes with test data
  • Committing and merging the code changes from Dev org to Dev branch and then deploying to UAT using Flosum migration tool
  • Organization: Cognizant Technology Solutions
  • PROJECT TITLE
  • Merck AMS RMO FLEX
  • INDUSTRY
  • Pharmaceuticals

DURATION & LOCATION, Kolkata PRIMARY ROLE OCOD, Cognizant Technology Solutions
04.2017 - 03.2018
  • Analytics(Oracle CRM on Demand)
  • PROJECT DESCRIPTION
  • Gathering Business requirements and creating the union Reports, Event Dashboard Reports, filters and Prompts and working on the weblink reports
  • ROLES & RESPONSIBILITIES
  • Application Design
  • Application Development
  • Unit Testing
  • UAT Bug Fixing
  • Organization:, PROJECT TITLE
  • EEMEA Events
  • INDUSTRY
  • Pharmaceuticals
  • CLIENT
  • EEMEA Countries.

DURATION & LOCATION, Kolkata PRIMARY ROLE
02.2016 - 03.2018
  • OCOD-Analytics(Oracle CRM on Demand)
  • PROJECT DESCRIPTION
  • Gathering Business requirements and creating the union Reports, Event Dashboard Reports, filters and Prompts and working on the weblink reports
  • ROLES & RESPONSIBILITIES
  • Application Design
  • Application Development
  • Unit Testing
  • UAT Bug Fixing
  • Organization: Cognizant Technology Solutions
  • PROJECT TITLE
  • SELAS Application/ BI Factory
  • INDUSTRY
  • Pharmaceuticals

PRIMARY ROLE OCOD

Pharmaceuticals CLIENT, Kolkata
02.2016 - 12.2016
  • Analytics(Oracle CRM on Demand)
  • PROJECT DESCRIPTION
  • Gathering Business requirements and creating the Union reports, dashboard, filters and Prompts and working on the weblink reports
  • ROLES & RESPONSIBILITIES
  • Application Design
  • Application Development
  • Unit Testing
  • UAT Bug Fixing

OBIEE11 g Developer

Novo Nordisk, Kolkata
10.2015 - 12.2016
  • Novo Nordisk intends to implement an integrated global Siebel SFA and OBIEE to be deployed across Europe to enable the sales organization to realize full benefits by enabling the business (sales) processes in the proposed CRM solution
  • SELAS Application/ BI Factory:
  • Integrated OBIEE 11g application (OBIEE 11 g) Major & Minor enhancement development
  • ROLES & RESPONSIBILITIES
  • Application Design
  • Application Development
  • Unit Testing
  • UAT Bug Fixing
  • Organization: Cognizant Technology Solutions
  • PROJECT TITLE
  • MSD Reach Analytics
  • INDUSTRY

PRIMARY ROLE

NBTY, Kolkata
01.2015 - 09.2015

ROLE ODI,OBIEE Developer

Kolkata PRIMARY
04.2014 - 07.2014
  • DESCRIPTION
  • EBIW designed and developed a model for Jewellery Industry to ease of access of Jeweller data and to analyze their business using advanced analytics
  • ROLES & RESPONSIBILITIES
  • Requirement Analysis
  • Analytics Reports & Webcat Designing
  • Analytics Reports & Webcat Development
  • Repository Configuration
  • Application Translation
  • Unit Testing
  • Interacting with the Business Analyst to resolve issues related to the application
  • Bug Fixing
  • PROJECT TITLE
  • Residential Password Management(OCDM Implementation)
  • INDUSTRY
  • Telecom
  • CLIENT
  • SaskTel

ODI,OBIEE Developer

Kolkata
11.2013 - 03.2014
  • NBTY has strived to provide the highest-quality products and services, on time, first time, and every time
  • For over 40 years consumers have trusted products to keep their families feeling well
  • With over 22,000 products in portfolio, NBTY offer a wide range of branded and private label products across the value spectrum
  • What's more, we have a significant presence in virtually every major vitamin, mineral, herb and supplement product category and in multiple key distribution channels
  • For customers needing modular solutions, Oracle's open architecture and multiple operating-system options also give customers unmatched benefits from best-of-breed products in every layer of the stack, allowing them to build the best infrastructure for their enterprise
  • ROLES & RESPONSIBILITIES
  • Requirement Analysis
  • Configuring of ODI.(Master Repository , Work Repository)
  • Created ODI Interface, ODI Packages, ODI Procedure, ODI variables, ODI agent, ODI scheduling, Email Alert features is included in every Package
  • QA Testing the Interface and Packages
  • Data Quality checking of all tables related to packages in production
  • Gather mock up requirements from client or end-users
  • Collect data and project requirement list from clients
  • Work with various layers including presentation, business and physical layers
  • Involve in data modelling through the use of star schema and dimensional modelling
  • Develop the repository models and create variables in the repository
  • Application Design
  • Application Development
  • Unit Testing
  • Bug fixing
  • UAT Bug Fixing
  • Production Support
  • PROJECT TITLE
  • OCDM Implementation in Call Center Contax
  • INDUSTRY
  • Telecom
  • CLIENT
  • Contax, Oracle Communications Data Model is a standards-based, pre-built approach to communications data warehousing enabling a communications company to realize the power of insight more quickly
  • Oracle Communications Data Model reduces costs for both immediate and on-going operations by leveraging out-of-box Oracle based data warehouse and business intelligence solutions, making world-class database and business intelligence technology solutions available with a communications specific data model
  • You can use Oracle Communications Data Model in any application environment
  • Also, you can easily extend the model
  • Using Oracle Communications Data Model you can jump-start the design and implementation of an Oracle Communications Data Model warehouse to quickly achieve a positive ROI for data warehousing and business intelligence project with a predictable implementation effort
  • ROLES & RESPONSIBILITIES
  • Requirement Analysis
  • Configuring of ODI.(Master Repository , Work Repository ,Contax Stage and OCDM Data Model)
  • Created the ODI Interface, ODI Packages, ODI Procedure, ODI variables, ODI agent, ODI scheduling, Email Alert features is included in every Package
  • QA Testing the Interface and Packages
  • Data Quality checking of all tables related to packages in production
  • Analytics Reports & Webcat Designing
  • Analytics Reports & Webcat Development
  • Repository Configuration
  • Application Translation
  • Unit Testing
  • Interacting with the Business Analyst to resolve issues related to the application
  • Bug Fixing
  • PROJECT TITLE
  • JDA (Jewellery Data Analytics)
  • INDUSTRY
  • Jewellery
  • CLIENT, This project describes the business processes required to move data from SaskTel source systems to a centralized data warehouse for end-user operational reporting to meet the requirements defined within the Residential Password Management (RPM) project, which is part of the Customer Self-Serve (CSS) program
  • SaskTel leadership identified a need to reduce call-center support costs by creating new Self-Serve capabilities that would allow customers to more easily manage their SaskTel products and services
  • Self-Serve Residential Password Management has been defined within the Self-Serve program as a project to implement a solution to specific business needs related to password, PIN and other key credential management capabilities for several key customer-facing systems within SaskTel.Systems identified for implementation in this project are those for which password and PIN change requests generate substantial call-center call volume
  • The goal of the Password Management project is to reduce call-center volume and improve the customer experience by providing a centralized location within SaskTel.com where residential customers may manage passwords, PINs and certain other credentials related to their SaskTel products
  • ROLES & RESPONSIBILITIES
  • Requirement Analysis
  • Configuring of ODI.(Master Repository , Work Repository)
  • Created the ODI Interface, ODI Packages, ODI Procedure, ODI variables, ODI agent, ODI scheduling, Email Alert features is included in every Package
  • QA Testing the Interface and Packages
  • Data Quality checking of all tables related to packages in production
  • Built metadata using Administration Tool in physical, business and presentation layers.
  • Created Dimensional Hierarchies in Logical Layer to achieve Drill down Functionality
  • Worked and Implemented on most Advanced topics like write back, Migration, Action links, Master Detail etc
  • Implemented Initialization blocks to populate repository variables which were used to default the reports for current year, current quarter, Current Month etc
  • Created Analysis, Community, Network, Churn, Subscriber Dashboards with Prompts and Reports having multiple views like Table, Pivot Table, and Charts
  • Unit Testing
  • System Testing
  • Interacting with the Business Analyst to resolve issues related to the application
  • Bug Fixing
  • Production Support
  • Leading a small team
  • Knowledge Transition to other stakeholders like Mobility Team , Support team, Other Vendors, Client
  • Cognizant Confidential
  • Page 10 of 13
  • Dated: 11/13/23

PRIMARY ROLE

Kolkata
03.2013 - 10.2013

Education

M.sc - Computer Science

Assam University
2009

B.sc - Computer Science

Assam University
2008

Higher Secondary -

Pranab Vidyapith H.S School
Dimapur , Nagaland
2004

Technology Certification Name Badge Salesforce Certified AppBuilder Salesforce Salesforce Certified Platform Developer 1 -

Pranab Vidyapith H.S School
Dimapur, Nagaland
2002

Skills

Key Leadership Attributes

  • Strategic Thinker: Proficient in solution architecture, technology trends, and emerging technologies, contributing to the development of innovative strategies for project execution
  • Team Leadership: Proven ability to lead and mentor teams to successful project completion, fostering a collaborative environment and harnessing individual strengths
  • Project Management: Adept at managing requirements, tests, defects, and deployments, ensuring project milestones are met and quality is maintained
  • Communication Skills: Effective communicator, fostering clear and concise interactions within cross-functional teams and with stakeholders

Skills

  • Technical Skill
  • Salesforce Apex, approval processes, flows, process builder, sharing rules, and lightning web components, Veeva Configuration, Apex Data loader, IRep, Veeva Advanced Configuration, Veeva Analytics and Reporting, Veeva Customer Master, Veeva Provider Database, Veeva-ETL, Web Services Integration, Veeva Dev and Customization
  • Domain Skill
  • Salesforce configuration and customization, Jira, Plutora, Bitbucket, Git, Confluence
  • Workbench, Apex data loader, Autorabit, Flosum
  • Functional Skill
  • Project Management, Requirements Management, Knowledge Management, Solution Design, Test & Defect Management, Technology Trends, Emerging Technologies, Deployment Configuration Management, Solution Architecture, Service Support and Maintenance, Cognizant Tools, and Processes

Accomplishments

  • Salesforce Certified Administrator
  • Salesforce Certified Sales Cloud Consultant
  • Salesforce Certified Service Cloud Consultant

Languages

English
Fluent
Bengali
Fluent
Hindi
Fluent

Timeline

Technology Specialist

Cognizant Technology Solutions
05.2022 - 11.2022

Merck DURATION & LOCATION
05.2022 - 11.2022

Release Engineer RMO

Kolkata
04.2018 - Current

DURATION & LOCATION, Kolkata PRIMARY ROLE OCOD, Cognizant Technology Solutions
04.2017 - 03.2018

DURATION & LOCATION, Kolkata PRIMARY ROLE
02.2016 - 03.2018

PRIMARY ROLE OCOD

Pharmaceuticals CLIENT, Kolkata
02.2016 - 12.2016

OBIEE11 g Developer

Novo Nordisk, Kolkata
10.2015 - 12.2016

PRIMARY ROLE

NBTY, Kolkata
01.2015 - 09.2015

ROLE ODI,OBIEE Developer

Kolkata PRIMARY
04.2014 - 07.2014

ODI,OBIEE Developer

Kolkata
11.2013 - 03.2014

PRIMARY ROLE

Kolkata
03.2013 - 10.2013

eBIW Info Analytics Pvt

M.sc - Computer Science

Assam University

B.sc - Computer Science

Assam University

Higher Secondary -

Pranab Vidyapith H.S School

Technology Certification Name Badge Salesforce Certified AppBuilder Salesforce Salesforce Certified Platform Developer 1 -

Pranab Vidyapith H.S School
JHUMA DUTTA