Johan Leuffa

• Identified customer needs, explained technical product features, aligned solutions with requirements
• Learned and communicated complex product information, demonstrating quick understanding of technical details.
• Collaborated with team to achieve sales targets, supporting efficient operations.
• Resolved issues using structured, analytical approach aligned with engineering problem-solving methods.
• Maintained accurate records of sales, stock, and customer activity, ensuring data integrity.
• Adapted to changing priorities in fast-paced environment, maintaining performance under pressure.
• Managed over 50 customer calls per day.

Aim of this project was to improve material flow by identifying congested areas across trim and final of the door-line by building a model to simulate material flow using 'Witness Horizon' simulation software. This engineering project helped me :

• Apply engineering principles to improve operational efficiency in production environment.
• Develop and use simulation tools (Witness Horizon) to model complex manufacturing systems.
• Strengthen analytical and problem-solving skills by identifying bottlenecks and proposing effective solutions.
• Gain insight into lean manufacturing practices and importance of continuous improvement.
• Enhance technical communication by presenting findings to both technical and non-technical stakeholders.
• Reviewed designs, plans and reports to ensure constant compliance with project specifications.

• Actively sought and applied feedback from supervisors to refine skills and improve service delivery
• Volunteered for additional responsibilities, such as training new hires, showcasing leadership and a proactive work ethic
• Managed customer lines for minimum wait times and high satisfaction.

• Consistently exceeded targets by accurately handling high-volume, technical order dispatches.
• Worked cross-functionally in a fast paced environment to support production and assembly goals.
• Followed strict health and safety protocols, ensuring a compliant and secure work environment.
• Used scanning and sorting systems to maintain precise inventory control and support quality assurance.
• Exceeded targets by 10% for items picked by performing thorough checks to maintain excellent quality assurance.