Jhonatan Andrade
Nottingham
Summary
Attentive to customer behaviors and preferences and knowledgeable about teaching representatives to maintain good control and enhance customer satisfaction. Good recordkeeping and report writing abilities.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Factory Operator
2SFG - Pizza Factory
Nottingham
2020.09 - Current
- Operated machining equipment safely with team of operators.
- Followed tooling instructions and product specifications to determine and implement operational sequences.
- Kept detailed production records and identified hold-ups.
Waitress
Deliburger
Funchal
2020.01 - 2020.08
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted new customers, discussed specials and took drink orders.
- Used cash registers and credit card machines to cash out customers.
Call Center Agent
AMG
Lima
2018.09 - 2019.11
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
Sales
Status C.A
Carupano
2012.07 - 2018.07
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
Education
Secondary Education
U.E.P.C Jose Crancisco Bermudez
Carupano - Venezuela 2006.09 - 2011.07
No Degree - Accounting And Business Management
Universidad De Oriente
Carupano - Venezuela 2001.04 -
Skills
Equipment monitoring
Operations support
Manufacturing
Documentation and reporting
Customer support
Answering questions
Performance improvement
Timeline
Factory Operator
2SFG - Pizza Factory
2020.09 - Current
Waitress
Deliburger
2020.01 - 2020.08
Call Center Agent
AMG
2018.09 - 2019.11
Sales
Status C.A
2012.07 - 2018.07
Secondary Education
U.E.P.C Jose Crancisco Bermudez
2006.09 - 2011.07
No Degree - Accounting And Business Management
Universidad De Oriente
2001.04 -