Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Tools Knowledge
Work Availability
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Hi, I’m

Jhilly Sinha Roy

London
Jhilly Sinha Roy

Summary

Team-driven Scrum Master knowledgeable in task prioritization, risk management and workflow optimization. Committed Agile expert with over 15 years of expertise in public speaking, presenting information clearly and developing high performing teams. Collaborative individual remains poised in all types of situations. Experienced in consulting with customers and other stakeholders to gather requirements, define scopes and set project plans. Capability of managing complex, high-visibility technical projects. Effective at technical support, inventory management and customer relationship development.

Overview

18
years of professional experience

Work History

CGI
Bangalore

Scrum Master
12.2021 - 05.2023

Job overview

  • Roles & Responsibilities
  • Handled 3 software development teams as Scrum Master
  • Promote and support scrum as prescribed in scrum guide, make sure team adheres to agile manifesto, agile principles, scrum values and scrum framework
  • Facilitate scrum event including sprint planning, daily Scrum, sprint review and sprint retrospectives as well as Product backlog refinement
  • Conduct sprint backlog refinement grooming sessions, story estimation meetings, iteration & release planning
  • Prioritizing product backlog for grooming and sprint planning
  • Lead scrum of scrums to communicate current day’s goals, previous day’s achievements and any blockers or concerns
  • Removed impediments and protected team members from interruptions and distractions to maximize productivity.
  • Shelter team from over-commitment, prioritize resolution of defects and safeguard from work distractions
  • Identified potential project risks and helped developed mitigation plans to resolve potential issues.
  • Coached and mentored team members, stakeholders and leadership on benefits of Agile and Scrum.
  • Support Product Owner & Team understand, refine & estimate upcoming enhancements and system requirements as User Stories via User Story
  • Help POs in prioritizing the Product backlog with various prioritization techniques such as Moscow, Kano, SWOT and risk vs value mapping
  • Consistently worked to identify project risks, initiate risk mitigation and implement risk reduction action plans.
  • Cultivated a culture of continuous improvement, promoted self-organization, and encouraged cross-functional growth.

IBM /Kyndryl
Bangalore, KARNATAKA

Scrum Master and SIAM Lead
01.2017 - 11.2021

Job overview

  • Roles & Responsibilities
  • Worked as a Scrum Master for a multi-vendor project ensuring business deliverables were met as per Scrum Framework across teams
  • Worked as an RTE on a need basis for big projects involving multiple teams
  • Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.
  • Worked with off-site teams to complete timely tests and facilitate smooth product releases.
  • Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Started as the SIAM lead for Change Management for the process since the start of my tenure until moved to Scrum from Oct’ 2018.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Met project scope and delivery dates by planning optimal testing schedules.

Altisource Business Solution
Bangalore

Change & Project Manager
11.2014 - 10.2016

Job overview

  • Responsible for the IT Change & Configuration Management processes
  • Chaired CAB calls in capacity of Change Manager and was responsible for Change audits both internal and external
  • Lead the ITSM tool module execution through transition to production
  • Liaising between stakeholders and tools team to ensure smooth transition
  • Conducted brainstorming, workshops, questionnaire, and interview sessions with stakeholders to understand their requirement
  • Implemented unique methods and methodologies, which helped reduce and resolve issues.
  • Documented research findings and prepared polished reports highlighting results and potential improvement strategies.
  • Evaluated internal systems and prepared training initiatives to mitigate ongoing problems.
  • Researched and led investigations into various areas to drive improvements and devise new processes.

Hewlett Packard, HP
Bangalore

IT Process Consultant
12.2007 - 08.2014

Job overview

  • Change Process Owner for 4 customer accounts
  • Reduced % of urgent change requests from 20% to 1% within a span of 3 months
  • Defined processes with project team to meet performance and cost targets.
  • Worked with managers, operators and vendors to perform root cause analysis on failing systems.
  • Developed and optimized processes to improve productivity, product quality and product consistency.
  • Conducted trials, observed process conditions and analyzed results to improve product quality and reduce costs.
  • Assessed processes in use and suggested improvements to close process gaps or meet forecasted need.
  • Collected, tracked and evaluated current business and market trend data.
  • Documented research findings and prepared polished reports highlighting results and potential improvement strategies.
  • Led valuation, due diligence and contracting as part of acquisition process.

FirstSource
Bangalore

Trainer
07.2005 - 09.2007

Job overview

  • Worked as a Process trainer imparting training to new hires
  • Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
  • Designed training performance evaluations and provided training follow-up to incorporate feedback into future modules.
  • Kept inventory of training supplies and materials and submitted purchase requests to maintain adequate inventory.
  • Worked with subject matter experts to validate relevancy of content.
  • Supervised classroom during training delivery to determine if staff followed classroom guidelines and fulfilled necessary requirements of course objectives.
  • Collaborated with internal business partners to create industry-specific course content.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.

Education

Bangalore University

Bachelor’s from computer science
01.2005

University Overview

Skills

  • Scrum Processes
  • Agile Best Practices
  • Facilitation & Coaching
  • Client Relations
  • Verbal and Written Communication
  • Conflict Resolution
  • Requirement Gathering
  • Team Management
  • Gap Analysis
  • Risk Mitigation Planning
  • Coaching and Mentoring
  • Strategy Analysis
  • Lean Methodology
  • Problem Solving
  • Backlog Management
  • Negotiation Skills
  • Resource Allocation
  • Effective Customer Communication

Certification

  • Certified Scrum Master PSM
  • PSPO Trained
  • Certified Lean Six Sigma White Belt
  • Certified Lean Six Sigma Yellow Belt
  • Project Management Trained
  • Certified ITIL V3 Intermediate - RCV
  • Certified Agile Business Analyst Scrum Foundation
  • Certified ITIL V3 Foundation

Languages

Bengali, English
First Language

Affiliations

Affiliations

AWARDS & RECOGNITIONS

Excellence Award

Employee of the Q2 and Q4 – 2 Awards

3 awards on100% Success on ISO 27001 audit

Service & Commitment Award

Reduction on Backlogs

Best Idea (Process Improvement)

Star Team Award

Project performance improvements Star Performer of the year (2013) Best Trainer (2006, 2007)

On the Spot Award

Agile competency on project level CSAT on project completion

Best Employee Award

Contribution to Change Management Process

Outstanding

Tools Knowledge

Tools Knowledge

 Agile Tools 

JIRA, Trello, Mural, Confluence 

Agile Tools 

Service Now, HPSM, Remedy, CA Service Desk

Methodologies 

Agile, Waterfall, Iterative 

Availability
See my work availability
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evening
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Quote

It’s not what happens to you, but how you reach to it that matters.
Epictetus

Timeline

Scrum Master
CGI
12.2021 - 05.2023
Scrum Master and SIAM Lead
IBM /Kyndryl
01.2017 - 11.2021
Change & Project Manager
Altisource Business Solution
11.2014 - 10.2016
IT Process Consultant
Hewlett Packard, HP
12.2007 - 08.2014
Trainer
FirstSource
07.2005 - 09.2007
Bangalore University
Bachelor’s from computer science

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Jhilly Sinha Roy