Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Languages
Websites
Accomplishments
References
Timeline
Generic

ASSAMA MAHMOOD

London,

Summary

Dynamic IT Professional with expertise in MS Office 365 Administration and user account management. Proven ability to enhance system security and minimize disruptions while delivering exceptional technical support. Strong problem-solving skills complemented by effective communication, ensuring user satisfaction and operational efficiency.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Service Desk Analyst

Silver Cloud Technologies
09.2022 - 09.2024
  • Administer MS Office 365, manage user accounts, permissions, and licenses.
  • Monitor system security incidents and ensure minimal service disruptions.
  • Provide technical support to non-technical users in a clear and concise manner.
  • Oversee IT equipment management, backups, disk encryption, and antivirus installations.
  • Troubleshoot Windows 10/11 issues, password resets, and system admin tasks via MS 365 Admin and Active Directory, with a solid understanding of networking concepts (LAN, WAN, TCP, UDP, DNS, DHCP, ACL).

Cloud Support Technician

OVHcloud
08.2020 - 09.2022
  • Utilised ticketing systems to resolve server-related issues, escalating complex cases to 2nd line engineers.
  • Produced self-help documentation for customers to resolve issues independently.
  • Maintained comprehensive logs of customer interactions and case resolutions.

Sales Assistant

Sports Direct
11.2016 - 11.2019
  • Provided customer service, resolving inquiries, complaints, and returns professionally.
  • Collaborated with the team to meet sales targets during busy periods.
  • Offered product advice to enhance customer satisfaction and repeat business.

Education

Bachelor of Science - Computer Science

University of Westminster
London
08-2020

High School Diploma -

Beal High School
London
08-2013

Skills

  • MS Office 365 Administration
  • Active Directory
  • Windows 10/11 Troubleshooting
  • Antivirus Management,
  • Network Configuration
  • Hardware Troubleshooting
  • User Account Management
  • Programming (Python, C#, Java)
  • Scripting (Linux, PowerShell)
  • Cyber Security

Certification

  • Network+
  • Security+

Affiliations

  • Martial Arts: Over 5 years of training in Taekwondo, Boxing, and Ju-Jitsu, with national competition experience.
  • Languages: Actively learning Spanish and Japanese.
  • Travel: Passionate about exploring new cultures and broadening perspectives.

Languages

English
First Language
Punjabi
Beginner
A1
Spanish
Beginner
A1
Japanese
Beginner
A1

Accomplishments

  • Duke of Edinburgh

References

References available upon request.

Timeline

Service Desk Analyst

Silver Cloud Technologies
09.2022 - 09.2024

Cloud Support Technician

OVHcloud
08.2020 - 09.2022

Sales Assistant

Sports Direct
11.2016 - 11.2019

Bachelor of Science - Computer Science

University of Westminster

High School Diploma -

Beal High School

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ASSAMA MAHMOOD