Summary
Overview
Work history
Education
Skills
Accomplishments
Affiliations
References
Timeline
Generic

Jhenniqua John

High Wycombe,Bucks

Summary

I am friendly, confident and skilled in creating welcoming environments and facilitating effective communication across departments. Proven track record in enhancing customer satisfaction through strong product knowledge and streamlined procedures. Confident in driving sales and resolving issues with excellent communication and problem-solving abilities. Committed to improving guest experiences and contributing to overall company success.

Overview

6
6
years of professional experience
9
9
years of post-secondary education

Work history

Receptionist

Danesfield House Hotel & Spa
Marlow
06.2024 - 08.2025
  • Answer phone
  • Take Bookings
  • Answer and Reply to Emails
  • Work in Microsoft Excel, Word
  • Organise and File Important Documents
  • Remembering Important Details and Information

Waitress

Honest Burger
Finsbury Park
04.2022 - 10.2023
  • Working in fast paced environments
  • Always communicating with other peers on FOH and Chefs
  • Making sure the customer is heard and comfortable
  • Always listen to customers needs

Bartender

Escape Bars, Stratford
Stratford
06.2021 - 08.2021
  • Working nights
  • Fast paced environment
  • Remembering orders
  • Making more than one order at the same time
  • Cleaning tables and glasses
  • Cleaning bar

Sales Advisor

Superdrug, Eden Shopping Centre, High Wycombe
High Wycombe
08.2019 - 09.2020
  • Filling up shelves
  • Putting out stock
  • Help customers
  • Clean up store
  • Serve customers at tills
  • Promote deals and loyalty cards
  • Collect orders

Graphic Designer

Local Directory, Woodside Road, Amersham
Amersham
06.2019 - 08.2019
  • Edit and layout magazines
  • Doing the mail and posting
  • Help out in warehouse
  • Check delivery

Education

BA Hons - Visual Communication Graphic Design

London Metropolitan University
London
10.2020 - 06.2023

Extended Level 3 Diploma -

Buckinghamshire College Group
Amersham, Buckinghamshire
09.2018 - 06.2020

GCSE -

St Michael’s Catholic School
High Wycombe, Buckinghamshire
09.2013 - 08.2018

Skills

  • Time Management
  • Teamwork
  • Problem Solving
  • Organised
  • Dedicated
  • Punctual
  • Answering Phones
  • Patience
  • Efficient
  • Flexible
  • Calm under Pressure
  • Multitasking
  • Handling Customer Complaints
  • Strong Verbal Communication
  • Suggestive Selling


Administrative skills

  • Basic bookkeeping
  • Microsoft Office
  • Office admin


Customer Service & Hospitality skills

  • Resilient
  • Clearing tables quickly
  • Beer pulling
  • Drink Garnishing
  • Greeting Guests & Customers
  • Menu memorisation

Accomplishments

Boys Brigade and Girls Association- Volunteering 01/2017-03/2020

Prefect in Secondary School 01/2018-09/2020

NCS Graduate Summer 2018

Salvation Army Charity Shop- Volunteering 03/2019- 05/2019

Affiliations

I am a 23 year old Graduate in Graphic Design and have always had a love for art and making things, and can remember trying to construct things from what I can find in my own home when I was little. I have a very imaginative brain and I love to draw when I can, as I find it my go-to outlet to create, but also to relax. Apart from that my other hobbies are also spending time with my mum and friends and watching tv, movies and going to the cinema.

References

References available upon request.

Timeline

Receptionist

Danesfield House Hotel & Spa
06.2024 - 08.2025

Waitress

Honest Burger
04.2022 - 10.2023

Bartender

Escape Bars, Stratford
06.2021 - 08.2021

BA Hons - Visual Communication Graphic Design

London Metropolitan University
10.2020 - 06.2023

Sales Advisor

Superdrug, Eden Shopping Centre, High Wycombe
08.2019 - 09.2020

Graphic Designer

Local Directory, Woodside Road, Amersham
06.2019 - 08.2019

Extended Level 3 Diploma -

Buckinghamshire College Group
09.2018 - 06.2020

GCSE -

St Michael’s Catholic School
09.2013 - 08.2018

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Jhenniqua John