Jhenniqua John
High Wycombe,Bucks
Summary
I am friendly, confident and skilled in creating welcoming environments and facilitating effective communication across departments. Proven track record in enhancing customer satisfaction through strong product knowledge and streamlined procedures. Confident in driving sales and resolving issues with excellent communication and problem-solving abilities. Committed to improving guest experiences and contributing to overall company success.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
Work history
Receptionist
Danesfield House Hotel & Spa
Marlow
2024.06 - 2025.08
- Answer phone
- Take Bookings
- Answer and Reply to Emails
- Work in Microsoft Excel, Word
- Organise and File Important Documents
- Remembering Important Details and Information
Waitress
Honest Burger
Finsbury Park
2022.04 - 2023.10
- Working in fast paced environments
- Always communicating with other peers on FOH and Chefs
- Making sure the customer is heard and comfortable
- Always listen to customers needs
Bartender
Escape Bars, Stratford
Stratford
2021.06 - 2021.08
- Working nights
- Fast paced environment
- Remembering orders
- Making more than one order at the same time
- Cleaning tables and glasses
- Cleaning bar
Sales Advisor
Superdrug, Eden Shopping Centre, High Wycombe
High Wycombe
2019.08 - 2020.09
- Filling up shelves
- Putting out stock
- Help customers
- Clean up store
- Serve customers at tills
- Promote deals and loyalty cards
- Collect orders
Graphic Designer
Local Directory, Woodside Road, Amersham
Amersham
2019.06 - 2019.08
- Edit and layout magazines
- Doing the mail and posting
- Help out in warehouse
- Check delivery
Education
BA Hons - Visual Communication Graphic Design
London Metropolitan University
London 2020.10 - 2023.06
Extended Level 3 Diploma -
Buckinghamshire College Group
Amersham, Buckinghamshire 2018.09 - 2020.06
GCSE -
St Michael’s Catholic School
High Wycombe, Buckinghamshire 2013.09 - 2018.08
Skills
- Time Management
- Teamwork
- Problem Solving
- Organised
- Dedicated
- Punctual
- Answering Phones
- Patience
- Efficient
- Flexible
- Calm under Pressure
- Multitasking
- Handling Customer Complaints
- Strong Verbal Communication
- Suggestive Selling
Administrative skills
- Basic bookkeeping
- Microsoft Office
- Office admin
Customer Service & Hospitality skills
- Resilient
- Clearing tables quickly
- Beer pulling
- Drink Garnishing
- Greeting Guests & Customers
- Menu memorisation
Accomplishments
Boys Brigade and Girls Association- Volunteering 01/2017-03/2020
Prefect in Secondary School 01/2018-09/2020
NCS Graduate Summer 2018
Salvation Army Charity Shop- Volunteering 03/2019- 05/2019
Affiliations
I am a 23 year old Graduate in Graphic Design and have always had a love for art and making things, and can remember trying to construct things from what I can find in my own home when I was little. I have a very imaginative brain and I love to draw when I can, as I find it my go-to outlet to create, but also to relax. Apart from that my other hobbies are also spending time with my mum and friends and watching tv, movies and going to the cinema.
References
References available upon request.
Timeline
Receptionist
Danesfield House Hotel & Spa
2024.06 - 2025.08
Waitress
Honest Burger
2022.04 - 2023.10
Bartender
Escape Bars, Stratford
2021.06 - 2021.08
BA Hons - Visual Communication Graphic Design
London Metropolitan University
2020.10 - 2023.06
Sales Advisor
Superdrug, Eden Shopping Centre, High Wycombe
2019.08 - 2020.09
Graphic Designer
Local Directory, Woodside Road, Amersham
2019.06 - 2019.08
Extended Level 3 Diploma -
Buckinghamshire College Group
2018.09 - 2020.06
GCSE -
St Michael’s Catholic School
2013.09 - 2018.08