Jake Hewitt-Brown
Witham,Essex
Summary
Accomplished professional specializing in safety-critical decision making and threat detection, with a proven track record of maintaining regulatory compliance and procedural discipline. Demonstrates high-pressure performance, leading teams through effective mentoring and collaboration. Strong communication and customer service skills enhance problem-solving capabilities and situational awareness. Meticulous attention to detail ensures accurate documentation and efficient equipment operation, including fault management.
Overview
5
5
years of professional experience
Work history
Performance Support Officer – Security
MAG, Stansted Airport
01.2026 - 04.2026
- Supported delivery of high-standard security operations in a busy international airport, meeting strict compliance, safety, productivity, and customer experience targets in line with regulatory requirements
- Conducted Level 2 security duties, including private searches, high-threat scenario management, equipment validation, fault reporting, and precise documentation — maintaining 100% focus on procedural accuracy and safety
- Performed access control and terminal patrols while checking staff IDs and boarding cards, ensuring only authorised personnel entered restricted areas
- Mentored and role-modelled best practice to Security Officers and Airport Ambassadors, promoting consistent adherence to procedures, professional standards, and team behaviours
- Identified performance improvements and collaborated with supervisors to enhance operational effectiveness and safety outcomes
- Utilised advanced screening equipment (X-ray machines, metal detectors, body scanners) to detect threats, demonstrating strong situational awareness and attention to detail
- Delivered calm, professional customer service to thousands of passengers daily, resolving queries and concerns while prioritising safety and regulatory compliance
Terminal Security Officer
MAG, Stansted Airport
12.2021 - 01.2026
- Assisted in delivering security operations at an international airport.
- Supported compliance with safety and productivity targets.
- Performed access control and terminal patrols checking staff IDs.
- Mentored security officers in adherence to procedures and standards.
- Utilised screening equipment to detect potential threats.
- Provided customer service to passengers addressing queries and concerns.
- Maintained order during busy periods to ensure smooth passenger flow.
- Collaborated with colleagues to enhance communication across the terminal.
- Contributed to team efficiency by participating in training new staff members.
Sports Coach / Youth Worker
Essex Boys & Girls Club, Chelmsford
04.2021 - 10.2021
- Planned and delivered engaging sports and activities for diverse groups aged 4–21, including individuals with special needs, fostering inclusion, teamwork, and personal development
- Contributed to the Respect Project in schools, supporting young people to build resilience, problem-solving skills, and positive behaviours under challenging conditions
- Assisted teenagers in the National Citizen Service (NCS) programme, helping them develop self-confidence and prepare for future transitions
- Promoted community support through the Holiday Hunger initiative, demonstrating initiative and a customer-focused approach
- Implemented effective coaching strategies to improve player fitness levels.
- Enhanced communication with personal development sessions.
- Strengthened trust within the team by promoting transparency and openness in communication.
- Prioritised safety during all training sessions by enforcing strict adherence to guidelines and procedures.
Education
Witham Sixth Form
01.2017 - /2019
GCSEs -
Maltings Academy
Skills
- Safety-Critical Decision Making & Threat Detection
- Strict Regulatory Compliance & Procedural Discipline
- High-Pressure Performance & Calm Under Pressure
- Team Leadership, Mentoring & Collaboration
- Excellent Communication & Customer Service
- Problem-Solving & Situational Awareness
- Attention to Detail & Accurate Documentation
- Equipment Operation & Fault Management
Timeline
Performance Support Officer – Security
MAG, Stansted Airport
01.2026 - 04.2026
Terminal Security Officer
MAG, Stansted Airport
12.2021 - 01.2026
Sports Coach / Youth Worker
Essex Boys & Girls Club, Chelmsford
04.2021 - 10.2021
Witham Sixth Form
01.2017 - /2019
GCSEs -
Maltings Academy