Summary
Overview
Work history
Education
Skills
Certification
References
Timeline
Generic

Jharna Chauhan

Hatfield,Hertfordshire

Summary

Detail-oriented professional with expertise in planning and coordination, up-selling strategies, and inventory control. Demonstrates strong collaborative team support, ethical decision-making, and exceptional customer service skills. Proficient in Microsoft Office applications and cash handling, with a proven ability to enhance operational efficiency and drive customer satisfaction. Committed to leveraging skills to contribute to organisational success while fostering professional growth.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Customer assistant

Marks & Spencer
Hatfield, Hertfordshire
08.2024 - Current
  • Offered advice on product selection for enhanced levels of support and service.
  • Maintained sales floor stock levels through consistent monitoring and regular replenishments.
  • Operated till systems smoothly, streamlining check-out process for customers.
  • Monitored inventory levels routinely to avoid stock-outs or overstocking issues.

Student Ambassador

University of Hertfordshire
11.2023 - 08.2024
  • Represented university to guide prospective students through information process.
  • Coordinated university events, supporting logistical planning and organisation as a Student Ambassador.
  • Enhanced leadership and communication abilities through consistent collaboration with academic staff and students.

Trainee

UNITED RUBBER INDUSTRIES
01.2023 - 07.2023
  • Productivity Improvement by 12.3%
  • Enhanced cost efficiency through data analysis
  • Managed time effectively to meet deadlines.
  • Fostered culture of professional conduct within small to medium-sized teams.
  • Managed daily operations to maximise productivity

Sales and Marketing executive

DIAMONDS & BEYOND
01.2021 - 01.2023
  • Delivered effective sales and marketing strategies to drive revenue and market growth
  • Customer service
  • Relation building
  • Coordinated with suppliers and manufacturers to implement customer feedback improvements

Social worker

KUTUMBA FOUNDATION (NGO)
01.2022 - 11.2022
  • Supported under priviledged children by providing tailored assistance to improve their well-being
  • Developed engaging lesson plans and activities


Teacher

THE SATSANG FOUNDATION (NGO)
01.2021 - 12.2021


  • Developed engaging teaching strategies for children with limited English proficiency
  • Supported underprivileged children in educational development
  • Facilitated teaching sessions for non-profit organisation


Inplant trainer

L & T
06.2019 - 12.2019
  • Conducted value engineering analysis to optimise processes and reduce costs across projects
  • Developed plans and strategies to promote continuous improvement.
  • Prepared comprehensive reports summarising project status and results

Apprentice

AIR INDIA
01.2017 - 12.2017
  • Apprenticeship - Components overhaul division.
  • Performed aircraft maintenance tasks within hangar environment during apprenticeship
  • Gained hands-on experience across Engine, Chair, Wheels and Landing Gear departments.

Education

B.Tech - Production Engineering

D.J Sanghvi College of Engineering
01.2020 - 01.2023

MSc - Supply Chain Management

University of Hertfordshire
Hatfield, Hertfordshire
01.2023 - 01.2024

Diploma - Mechanical Engineering

SVKM's Shri Bhagubhai Mafatlal Polytechnic
/2015 - /2019

Skills

  • Planning and Co-ordination
  • Up-Selling experience
  • Inventory control
  • Collaborative team support
  • Microsoft Office
  • Cash Handling
  • Customer Service
  • Ethical decision making

Certification

COSHH

Health and Safety

Risk Assessment

References

References available upon request.

Timeline

Customer assistant

Marks & Spencer
08.2024 - Current

Student Ambassador

University of Hertfordshire
11.2023 - 08.2024

MSc - Supply Chain Management

University of Hertfordshire
01.2023 - 01.2024

Trainee

UNITED RUBBER INDUSTRIES
01.2023 - 07.2023

Social worker

KUTUMBA FOUNDATION (NGO)
01.2022 - 11.2022

Sales and Marketing executive

DIAMONDS & BEYOND
01.2021 - 01.2023

Teacher

THE SATSANG FOUNDATION (NGO)
01.2021 - 12.2021

B.Tech - Production Engineering

D.J Sanghvi College of Engineering
01.2020 - 01.2023

Inplant trainer

L & T
06.2019 - 12.2019

Apprentice

AIR INDIA
01.2017 - 12.2017

Diploma - Mechanical Engineering

SVKM's Shri Bhagubhai Mafatlal Polytechnic
/2015 - /2019

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Jharna Chauhan