Jharana Bista
London,United Kingdom
Summary
Dynamic and skilled barista with a strong focus on creative coffee presentation and latte artistry. Proficient in multitasking and adept at using Point-Of-Sale systems, ensuring efficient service delivery. Expertise in beverage preparation speed, brew methods, and coffee bean selection enhances the ability to craft specialty drinks and provide intuitive service. Known for tactful communication and customer engagement, offering insightful coffee pairing suggestions and food pairing understanding. Career goal includes advancing within the hospitality industry while continuing to refine skills in drink customization and foam art.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Barista
Tricky & Tripsy
Kathmandu, Nepal
02.2018 - 04.2025
- Enhanced bar efficiency by keeping work areas tidy and well-stocked.
- Performed cash handling duties accurately to maintain financial integrity.
- Promoted seasonal beverages effectively increasing their uptake.
- Assisted in inventory control measures for effective stock management.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
- Promoted café's special offers and discounts successfully increasing sales.
- Coordinated well with kitchen staff ensuring seamless service delivery.
- Adhered to recipe measurements consistently for superior product quality.
- Resolved customer concerns promptly, fostered loyalty and repeat business.
- Managed high-pressure situations during peak hours, maintained smooth operations.
- Mastered latte art techniques, added value to customer experience.
- Refilled replenishables and chilled ingredients, recording out-of-stock items for re-ordering.
- Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
- Packed and served high volume of orders in busy fast food setting.
- Inspected completed orders, verifying against ticket and quality standards.
- Completed repetitive food preparation tasks in line with restaurant standards.
- Reheated pre-prepared food following standard instructions.
- Called out ready-to-go orders, checking customers' receipts to minimise errors.
Coffee maker
Java Coffee House
Pokhara, Nepal
04.2016 - 11.2017
- Upheld brand standards whilst serving as face of café establishment.
- Assisted with inventory management, streamlined stock control.
- Resolved customer concerns promptly, fostered loyalty and repeat business.
- Executed cash handling duties, fostered trust in financial transactions.
- Handled equipment maintenance tasks proactively to prevent downtime.
- Managed high-pressure situations during peak hours, maintained smooth operations.
- Demonstrated knowledge of various coffee blends to improve customer choices.
- Restocked supplies regularly for uninterrupted service delivery.
- Ensured prompt order fulfilment to maintain fast-paced environment.
- Delivered consistent quality by adhering to brew recipes and techniques.
- Fostered friendly atmosphere through engaging customer interactions.
- Accommodated special requests from customers, enhanced overall satisfaction rate.
- Mastered latte art techniques, added value to customer experience.
- Coordinated with team members for efficient workflow during busy periods.
- Prepped coffee machines daily, ensured seamless service for customers.
Education
Bachelor in Information Management - Management and IT
Tribhuvan University
Kathmandu, Nepal 03.2018 - 05.2024
MSC. in Information with Project Management - Information Technology
University of the West of Scotland
London, United Kingdom 05.2025 -
Skills
- Creative coffee presentation
- Multitasking proficiency
- Sense of humour
- Latte artistry
- Point-Of-Sale system expertise
- Beverage preparation speed
- Coffee bean selection
- Intuitive service provision
- Brew method expertise
- Food pairing understanding
- Drink customisation
- Specialty drink crafting
- Coffee pairing suggestions
- Bar layout familiarity
- Tactful communication
- Foam art
- Strong communication
- Customer engagement
Languages
English
Upper intermediate
Hindi
Fluent
Nepali
Upper intermediate (B2)
Accomplishments
- SCA Certification
- Good Design Award
- Best Coffee Shop
- Best Espresso Awards
- Michelin Guide Recognition
- Best Barista Awards
- Red Dot Design Award
Certification
- Specialty Coffee Association Courses
- Barista Guild Training
- Food Hygiene Training
- Coffee Roasting & Processing Certifications
- SCA certifications improve employability in premium cafes for example Himalayan Java, Bluebird Coffee
Affiliations
- Collecting Coffee Brewing Equipment, Experimenting with Brew Methods, Dancing, Sudying
Timeline
MSC. in Information with Project Management - Information Technology
University of the West of Scotland
05.2025 -
Bachelor in Information Management - Management and IT
Tribhuvan University
03.2018 - 05.2024
Barista
Tricky & Tripsy
02.2018 - 04.2025
Coffee maker
Java Coffee House
04.2016 - 11.2017
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